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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

December 28, 2015

Great dealership. We have bought 5 cars from them over the years. Excellent service. Mark Houser is our salesman, and goes out of his way to satisfy his customers, More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brick, Mario Maimone, Jeff Palm, Jackie Little, Mark Houser
Dec 29, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your continued business and wonderful comments about Mark. We truly appreciate your comments along with the 5 star review. I'll forward this on to the entire sales & service teams.....they'll love the recognition. Thanks again. Mark Pennella VP Patrick Buick GMC

December 16, 2015

Scheduled Maintenance We have always received excellent service from the team at Patrick, in fact the positive impression we get from the service department was part of the More

by WillD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone, Jeff Palm
Dec 16, 2015 -

Bob Johnson Buick GMC South responded

That's great to hear! Thank you very much for your continued business and wonderful comments. I'm very pleased to know that you noticed. Enjoy the new vehicle and I'll forward this on to the entire sales & service teams.........they'll love the recognition and will truly appreciate the 5 star review. Thanks again. Mark Pennella VP Patrick Buick GMC

December 14, 2015

Above & Beyond! We have just leased a 2016 Buick Regal and I can't even start to tell you the tremendous lengths Chip and the finance department wen to to get me a pa More

by Peffers5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin, Mario Maimone, Jeff Palm
Dec 15, 2015 -

Bob Johnson Buick GMC South responded

Thank you so much for the wonderful comments about Chip and your entire experience including our service center. Thank you for your business also and enjoy the new Regal. I'll forward this on to all of the departments........I know they'll truly appreciate the recognition. Mark Pennella VP Patrick Buick GMC

December 13, 2015

new tires & oil change i had an appointment dec.1,2015. when i got there jeff p. told me that mario wasn't going to be in today, he had a family emergency. well that's when More

by candy babcock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Maimone
Dec 14, 2015 -

Bob Johnson Buick GMC South responded

Thank you again for your continued business along with the 5 star review and your wonderful comments about Mario. Rest assured that John Tarplee will be reaching out to you and speaking with Jeff about your concerns also. Currently we believe that since each service consultant has their own client base resulting in their day being comprised of services/promises already made, it may of made you feel as though you weren't important to Jeff. Even though that is not accurate, we will be discussing this with him to ensure a better experience for everyone. Thanks again. Mark Pennella VP Patrick Buick GMC

December 04, 2015

Great service department I visited twice for this problem. They verified the problem during the first visit and had to order the part and as soon as the part came in I was giv More

by rohalia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Palm
Dec 04, 2015 -

Bob Johnson Buick GMC South responded

Thank you so much for your business and wonderful comments along with the 5 star review. We truly appreciate it. I'm also pleased to read that all went as planned. I'll forward this on to Jeff and the entire team. They'll love the recognition. Thanks again. Mark Pennella VP Patrick Buick GMC

November 11, 2015

Satisfied Customer We recently purchased a 2016 GMC Acadia Denali.. We have been customers of Patrick for nearly 30 years. This is the 5th vehicle we purchased here. More

by JF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brick, Terrance Butler
Nov 12, 2015 -

Bob Johnson Buick GMC South responded

Wow! Thank you so much for 30 years of business and purchasing 5 vehicles from us. I'm very pleased to read your review and comments about our employees. It will make our managers & staff feel as though all the training sessions are well worth it. Enjoy the new Acadia Denali and I'll forward this on to the entire staff....they'll truly love the recognition and appreciate the 5 star review too. Thanks again! Mark Pennella VP Patrick Buick GMC

November 09, 2015

service department Made appointment for oil change (First on New/Used car) I purchased from another Dealership.Iwas greeted promptly and Steve Gordan my Service advisor More

by bholben687@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gordon
Nov 09, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your business and comments plus the 5 star review. We truly appreciate the recognition. I'll forward this on to Steve and the entire team....they'll love it! Thanks again and enjoy the Lacrosse. Mark Pennella VP Patrick Buick GMC

September 29, 2015

Very Efficient service department My most recent visit was to get a NYS inspection. I was immediately checked in, offered coffee & donuts and assured that I would be out shortly. I was More

by rohalia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Palm
Sep 29, 2015 -

Bob Johnson Buick GMC South responded

Perfect! That's exactly where we have a large amount of emphasis on in our training sessions. I'm pleased to read that you noticed and your happy with our service and our café/waiting lounge. Thank you for your continued business along with the 5 star review. I'll forward this on as Jeff and the team will truly appreciate it. Mark Pennella VP Patrick Buick GMC

September 25, 2015

Awesome! Brought in my 2008 Yukon XL Denali for routine service. As usual, Jeff Dahlin in service was exceptional - friendly, courteous, and professional. He More

by HRanous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dahlin
Sep 28, 2015 -

Bob Johnson Buick GMC South responded

Thank you very much for your continued business and wonderful comments about Jeff and our service center. I'll forward this on to him and the entire team. They'll love the recognition along with the 5 star review. Thanks again. Mark Pennella VP Patrick Buick GMC

September 18, 2015

Great experience!! Everything from the time I walked in until I picked my vehicle up was very smooth. I would like a big thank you to Mario(Service Desk), the early mor More

by futuremother-in-law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Kehoe, Mario Maimone, Christina Kehoe
Sep 18, 2015 -

Bob Johnson Buick GMC South responded

Thank you so much for your wonderful comments about our employees along with describing your experience. It's exactly what we train so hard and for so many hours per week for. I'll forward this on to all the employees as they will truly appreciate and love it also. Thank you for your business and the 5 star review too. Mark Pennella VP Patrick Buick GMC

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