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Bob Boyte Chevrolet

Biloxi, MS

4.5
1,844 Reviews

11325 Cedar Lake Road

Biloxi, MS

39532

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1,844 Reviews of Bob Boyte Chevrolet

November 05, 2023

Kevin made the financing process very easy and made sure I had many different finance options to choose from. More

by EMMERTHEATHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Emmert, Kevin Gehlsen, Rashad Culberson, Jillian Banden
Nov 14, 2023 -

Bob Boyte Chevrolet responded

Thank you for sharing your experience with our financing process at Ray Brandt Chevrolet. We're thrilled that Kevin made it a smooth and accommodating journey for you. It's great to know that you felt well-informed and had various financing options to choose from, ensuring you found the one that best suited your needs. Kevin, like all of our team members, is dedicated to providing a comfortable and transparent experience for every customer. We appreciate your kind words and are here to assist you with any future needs or questions. Thank you for choosing us, and we look forward to serving you again! Ray Brandt Auto Group #WeMakeItEasy

November 05, 2023

Ray Brandt has a beautiful dealership, a very friendly staff and the exact car that I was looking for. More

by red21233
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gehlsen, Rashad Culberson, Phillip Pogue, Jeannie Bigler
Nov 14, 2023 -

Bob Boyte Chevrolet responded

Thank you for your wonderful review of Ray Brandt Chevrolet! We're happy that our dealership's ambiance, coupled with our friendly staff, made a lasting impression on you. It's fantastic to know we had the exact car you were searching for. Our team strives to ensure a wide selection of vehicles to meet our customers' diverse needs and preferences. Your satisfaction is our priority, and it's rewarding to hear that we hit the mark for you. We look forward to welcoming you back in the future, whether for your next car or for any service needs. Thank you for choosing us for your automotive journey! Ray Brandt Auto Group #WeMakeItEasy

November 04, 2023

I would have like to have know that my vehicle was ready. I was there for 2 hrs just for an oil change. Plus my vehicle was finished and was not aware because service adviser left for the day without letting More

by C.MARONGE.REALTOR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Gruich
Nov 14, 2023 -

Bob Boyte Chevrolet responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication during your recent visit, and we understand how valuable your time is. It's disappointing to hear that you experienced an unnecessary delay due to a breakdown in our communication process. We take your feedback seriously as it is essential in helping us improve our service. Steps are being taken to ensure that all our service advisers are more diligent in informing our customers promptly when their vehicles are ready, especially in the event of a shift change or an adviser leaving for the day. We regret any inconvenience caused and hope to have the opportunity to demonstrate our commitment to customer satisfaction and improved communication in the future. Please feel free to reach out to our service manager if you'd like to discuss this matter further or if there's anything we can do to make up for this experience. We value your patronage and hope to serve you better in the future. Sincerely, Ray Brandt Auto Group

November 03, 2023

Polite professional people and very helpful They will go out of there way to help you More

by frankieshunt62
Recommend Dealer
Yes
Employees Worked With
Max Gruich, Max Gruich
Nov 14, 2023 -

Bob Boyte Chevrolet responded

Thank you for taking the time to share feedback about your visit with us. We're very glad our team left a great impression on you with their professionalism and helpful service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We greatly appreciate your kind words and are grateful you chose Ray Brandt Chevrolet for your automotive needs. We look forward to seeing you again on your next visit! Ray Brandt Auto Group #WeMakeItEasy

November 02, 2023

It was a great experience. The fastest oil change I’ve ever gotten. My appointment was at 8:00 and I was out by 9 More

by chasej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Gruich, Hayley Zwick, Jimmie Feo, Tammy Ray
Nov 06, 2023 -

Bob Boyte Chevrolet responded

Thank you for taking the time to share your positive experience with our service department! We're very glad to hear that our team left a good impression on you with their speedy service and provided you with a great experience during your visit with us. We appreciate your five-star review and recommendation and are grateful you chose Ray Brandt Chevy for your automotive needs. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

October 31, 2023

My experience was great as always! I reached out to my salesman; Rashad Culberson to assist with getting in for vehicle service and he exceeded my customer service expectations. I rece More

by KISHA.WASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashad Culberson, Max Gruich, Jimmie Feo
Nov 01, 2023 -

Bob Boyte Chevrolet responded

Thank you for taking the time to share your positive experience with us! We're very glad to hear that Rashad continues to uphold our commitment to exceptional customer service and that he was prompt and efficient in scheduling your service appointment. We always strive to provide a smooth and hassle-free experience for our valued customers. Your trust and satisfaction are our top priorities. Thank you for choosing Ray Brandt Chevy for your automotive needs, and we look forward to assisting you again in the future. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 30, 2023

Joshua is a knowledgeable, no pressure professional, who truly makes the stressful buying process easy. I want to thank him and all the other Ray Brandt staff that made this possible. More

by Paulpaints
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Pogue, Joshua Lambe
Oct 31, 2023 -

Bob Boyte Chevrolet responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Joshua was able to make your car-buying process stress-free and enjoyable. His dedication to professionalism and a no-pressure approach is a testament to the level of service we aim to provide. We're equally proud of the rest of our Ray Brandt Chevy team for ensuring a seamless experience for you. Your appreciation warms our hearts, and we hope to serve you again in the future. Safe travels in your new vehicle! Ray Brandt Auto Group #WeMakeItEasy

October 28, 2023

Easy enough given the circumstances Easy enough given the circumstances of my situation, no issues with service More

by Smetcalf0901
Recommend Dealer
Yes
Employees Worked With
Jillian Banden, Jillian Banden
Oct 31, 2023 -

Bob Boyte Chevrolet responded

Thank you for sharing your feedback with us. We understand that sometimes circumstances can pose unique challenges, and we're glad to hear that our team was able to assist you effectively. Our aim is always to make the process as smooth and stress-free as possible for our valued customers. It's reassuring that you found our service satisfactory and without issues. We appreciate you choosing Ray Brandt Chevrolet for your vehicle needs, and we hope you're enjoying your new vehicle! Ray Brandt Auto Group #WeMakeItEasy

October 28, 2023

Went to get oil and filter change done. And other maintenance and repairs. When we got home we found out that the oil and filter change was not changed. Oil was black and filter was not r More

by Bleich777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmie Feo
Nov 06, 2023 -

Bob Boyte Chevrolet responded

Thank you for sharing your feedback with us. We're genuinely committed to providing top-tier customer service, and we regret that your experience did not reflect that commitment. Please know that we take your concerns seriously and are dedicated to continuous improvement. While we understand that every interaction might not be perfect, we always strive to learn and better serve our customers. Your review has been sent to a member of our Management team, but please don’t hesitate to contact the dealership directly if you have any questions or needs that need addressing at this time. Sincerely, Ray Brandt Auto Group

Nov 06, 2023 -

Bleich777 responded

Somebody needs to really really check out the service department. Very poor service. Oil and filter was not changed. Absolutely unbelievable. Will never ever go back to that dealership

October 26, 2023

Great Salesman! The experience was genuine and sincere and the dealer worked me the whole process More

by cdharris1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Scardino
Oct 30, 2023 -

Bob Boyte Chevrolet responded

Thank you for sharing your feedback! We're thrilled to hear that our sales team, especially Paul, provided you with a genuine and sincere experience. It's important to us that our customers feel guided and supported throughout the entire process. Our team is dedicated to ensuring each step is as smooth and transparent as possible. We're grateful for your trust and are glad you chose Ray Brandt Chevrolet. We hope to serve you again in the future, and please don't hesitate to reach out for any further assistance! Ray Brandt Auto Group #WeMakeItEasy

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