Bob Boyte Chevrolet

Bob Boyte Chevrolet responded

Thank you so much for your wonderful review! We're thrilled that your experience with us was pressure-free and enjoyable from start to finish. It's fantastic to know that our sales, finance, and parts teams all contributed positively to your visit. We strive to create a comfortable and efficient environment for all our customers, and it's gratifying to see these efforts reflected in your experience. We hope you'll return to us for any future needs, and we look forward to assisting you again. Thanks for choosing Ray Brandt Chevy! Ray Brandt Auto Group #WeMakeItEasy

Bob Boyte Chevrolet responded

Thank you for sharing your feedback with us. We regret to hear that your experience with your SUV purchase and the subsequent communications have not met your expectations. We always strive to provide our customers with the best possible service and to find amicable solutions when concerns arise. While it seems we may not be able to meet your specific needs at this time despite our best efforts, we truly hope you find the assistance and resolution you're seeking. Your satisfaction is important, and we wish you the best in your future automotive endeavors. If there's anything else you'd like to discuss, please feel free to reach out to the dealership directly. Sincerely, Ray Brandt Auto Group

Bob Boyte Chevrolet responded

Thank you for sharing your experience with us; we appreciate all feedback. Our service manager has tried to contact you. If you haven’t already spoken with him and you would still like to discuss your review, please respond privately to this message with a good contact number where you can be reached. Thank you! Sincerely, The Ray Brandt Auto Group Team

Bob Boyte Chevrolet responded

Thank you for sharing your positive experience with Max as your service advisor! We're thrilled to hear that he has consistently provided you with top-notch service and earned your trust for your vehicle's needs. We understand the importance of reliable and exceptional service, and it's great to know that Max embodies these qualities. Your satisfaction and trust are our top priorities, and we're glad to have Max as a member of our team who upholds these standards. We look forward to continuing to provide you with the high-quality service you've come to expect from us. Thanks again for choosing Ray Brandt Chevy for your vehicle's care! Ray Brandt Auto Group #WeMakeItEasy

Bob Boyte Chevrolet responded

Thank you for taking the time to share your experience, Mr. Freeman. We're thrilled to hear that you found our team to be both nice and helpful during your visit. Your confidence in the Chevrolet brand and in our dealership means a great deal to us. We understand your concerns about pricing and want to assure you that we are committed to providing value through quality service and fairness to all our customers. Your satisfaction is our priority, and we're pleased that you recognized the efficiency and professionalism with which we handled your service. We appreciate your business and the trust you place in us, and we look forward to continuing to serve you with the same quickness and class you've come to expect. Thank you for choosing Ray Brandt Chevrolet, and we hope to see you again soon! Ray Brandt Auto Group #WeMakeItEasy

wallace.freeman responded

thank you, for your help when Ineeded it.

Bob Boyte Chevrolet responded

Thank you for taking the time to leave such a positive review about our service department! We're delighted to hear that our focus on efficient time management and professionalism has consistently met your expectations. Our team works hard to respect both your time and ours, ensuring each visit is as smooth and productive as possible. We're grateful for your appreciation of our staff's politeness and professionalism. Your satisfaction is very important to us, and it's encouraging to know we're achieving this goal. We look forward to continuing to provide you with the dependable and efficient service you've come to expect. Thank you again for your support and for choosing Ray Bryant Chevy! Ray Brandt Auto Group #WeMakeItEasy

Bob Boyte Chevrolet responded

Thank you for sharing your experience with our financing process at Ray Brandt Chevrolet. We're thrilled that Kevin made it a smooth and accommodating journey for you. It's great to know that you felt well-informed and had various financing options to choose from, ensuring you found the one that best suited your needs. Kevin, like all of our team members, is dedicated to providing a comfortable and transparent experience for every customer. We appreciate your kind words and are here to assist you with any future needs or questions. Thank you for choosing us, and we look forward to serving you again! Ray Brandt Auto Group #WeMakeItEasy

Bob Boyte Chevrolet responded

Thank you for your wonderful review of Ray Brandt Chevrolet! We're happy that our dealership's ambiance, coupled with our friendly staff, made a lasting impression on you. It's fantastic to know we had the exact car you were searching for. Our team strives to ensure a wide selection of vehicles to meet our customers' diverse needs and preferences. Your satisfaction is our priority, and it's rewarding to hear that we hit the mark for you. We look forward to welcoming you back in the future, whether for your next car or for any service needs. Thank you for choosing us for your automotive journey! Ray Brandt Auto Group #WeMakeItEasy

Bob Boyte Chevrolet responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication during your recent visit, and we understand how valuable your time is. It's disappointing to hear that you experienced an unnecessary delay due to a breakdown in our communication process. We take your feedback seriously as it is essential in helping us improve our service. Steps are being taken to ensure that all our service advisers are more diligent in informing our customers promptly when their vehicles are ready, especially in the event of a shift change or an adviser leaving for the day. We regret any inconvenience caused and hope to have the opportunity to demonstrate our commitment to customer satisfaction and improved communication in the future. Please feel free to reach out to our service manager if you'd like to discuss this matter further or if there's anything we can do to make up for this experience. We value your patronage and hope to serve you better in the future. Sincerely, Ray Brandt Auto Group

Bob Boyte Chevrolet responded

Thank you for taking the time to share feedback about your visit with us. We're very glad our team left a great impression on you with their professionalism and helpful service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We greatly appreciate your kind words and are grateful you chose Ray Brandt Chevrolet for your automotive needs. We look forward to seeing you again on your next visit! Ray Brandt Auto Group #WeMakeItEasy