Bill Kolb Jr. Subaru

I was very apprehensive about purchasing a used Subaru from Bill Kolb, due to all of the negative reviews about the dealership I read online. However, I had a very good and smooth experience with my tran from Bill Kolb, due to all of the negative reviews about the dealership I read online. However, I had a very good and smooth experience with my transaction and ended up getting a great deal on a used car (under $15k for 2009 Subaru Legacy with 32k miles, leather, sunroof and Harmon Kardon stereo system) and manufacturer Gold Extended warranty ($1375 including tax for 7 years / 100k miles / $0 deductible coverage). I've had the car for about 5 weeks now and put about 1,500 miles on it and have had no problems. I think I had a good experience for a couple reasons: 1) lots of research - I did tons of research on what type of car, mileage, amenities, warranty, price, and even which garage I would use to check the car before purchasing. At the time I was looking for a car, Bill Kolb had the cheapest Subarus (and a no haggle pricing policy, which took the entire price negotiation part of used car buying out of the equation) out of the entire nation according to Autotrader and I was particularly interested in 2 of their cars 2) my sales guy, Jerry Taylor, was excellent - I scheduled an appointment a day before, showed up and took a look at both cars that I was interested in, and then asked Jerry if we could take a test drive of the lower priced car to a garage I had already picked out for used car inspection. The lower priced car was already in the service department, but Jerry had the service guys take the car down so we could go for a test drive to the inspection garage. We did the inspection, and not only were there no issues with the car, but they pointed out that the tires and front brakes were brand new...Jerry agreed to have the service department put in new back brakes, so with the 4 brand new tires and 4 brand new brakes, I figured I was getting probably an additional $1k in new parts. 3) I shopped around for my Gold Extended Warranty - you can purchase the Gold Extended Warranty (which is essentially an extension of the manufacturers original warranty beyond the original 3 years / 36k miles) from any Subaru dealership. I already found a great price for the warranty I wanted from a Subaru dealership in Massachusetts (Don Mastria) before walking into Bill Kolb. The price Bill Kolb originally quoted me for the identical warranty I had picked out from Don Mastria was about 3x the cost that Don Mastria quoted me. However, Bill Kolb quickly agreed to sell the warranty for $25 less than what Don Mastria quoted me, so I ended up purchasing the warranty from Bill Kolb. The warranty I purchased is a Subaru manufacturer warranty, so it is good anywhere in the U.S. and Canada at all Subaru dealerships. I will probably never bring my car into Bill Kolb for servicing because there are a number of other Subaru dealerships that are closer to me. However, for the purchase of a used car and very comprehensive warranty, I was very happy with my experience at Bill Kolb. It was certainly something that I originally did not expect. More

Two years ago I brought a used 2008 Subaru Outback from Bill Kolb Subaru. The car was fine except the CD player skipped. I brought it in to be fixed and they ordered a replacement. After I had the new CD p Bill Kolb Subaru. The car was fine except the CD player skipped. I brought it in to be fixed and they ordered a replacement. After I had the new CD player installed, the battery would die after sitting idle overnight. I had to call road service three times to get it jumped. When it was towed back in to Bill Kolb they said they couldn’t find anything draining the battery. The next day, the car wouldn’t start again. I bought a portable charger and had to jump it every time I started it - 6 am to go to work and then 6 pm to go home. I took it to a local garage and they said that there was a severe drain on the battery and that Subaru should fix it. I took it back in to Bill Kolb and they still couldn’t find the drain and said that they wouldn’t pay for another day for a car rental. Finally I took it to another Subaru dealership and sure enough, they found the drain. Lo and behold, it was the CD player that Bill Kolb had installed. Of course, Subaru paid for the car rental, parts & labor, but the arrogance and incompetence of the mechanics at Bill Kolb must be brought to the public's attention. I specifically pointed them in the direction of the CD player as being a possible source of the drain but they were unable (or unwilling) to concede to the obvious problem. Shortly after this incident, I received a Subaru survey in the mail and reported the ineptitude of Bill Kolb’s service department. Follow up – my car just failed inspection because the battery problem erased all the memory in my OBD computer so now I have to drive it 100 miles to get it to a ready state, and then pay for another inspection. More

Where to begin? I went in to purchased a used car and they had me all set to come down and sign without a cosigner on Saturday. The day before I went down, they called me to advise that they sold the car they had me all set to come down and sign without a cosigner on Saturday. The day before I went down, they called me to advise that they sold the car I put a deposit on. On top of that,they told me it was a manual but never stated that to begin with. They were working up paperwork the entire week for a silver car, not orange. Then when I got down there, they told me that I didn't need a cosigner and convinced me to go with another color. The finance manager NEVER returned phone calls and had horrible communication between him, I and the sales associate. They never communicated any information back to me so they were both telling me 2 different stories. As I am picking up my car today, they just called me to make sure I would have a cosigner present. When I asked my sales associate Aaron what changed, he said that Rod had the memory and follow up of a squirrel. They both lacked communication back and forth between eachother. The story changed over 5 times and when I asked why I never got a call, they simply said that they were too busy. Last week before I went down there on Saturday, I spoke with my sales associate and asked why the sudden change of color and why they sold my car. He told me that he didnt' want to be involved anymore because of the lack of communmication and didn't want to play monkey in the middle. It seems as though they were working me over because I am a female and only did their butts get into gear when I brought a male with me. Unprofessional! When I was trying to work up paperwork, they were playing ball between employees and eating candy and talking amongst themselves. When I asked Bob for assitance on locating my sales associate he started laughing at me. I will also be sure to make sure I notify the president via letter letting him know of the horrible service their employees are offering. From here on out I will be referring everyone to Ramsey Subaru who has an overall great rating and great customer support. Now today I will be picking up a new car that I have been waiting years for and am completely turned off and not even excited about it. More

Ok here we go. Salesman shows me the "VIP" service and says it is free. I get to the price sheet and there was a $400.00 line item charge that was not labeled. I ask him what that fee is for and he explai says it is free. I get to the price sheet and there was a $400.00 line item charge that was not labeled. I ask him what that fee is for and he explains it is for the VIP service. When I asked the salesman ,"what happened to the free service" he just looked at me. Also, He showed me a price sheet of transparency showing dealer price then a "fair" markup. Meanwhile this price was an MSRP price that is not real anyway. Bottom line, he came in at about $1500.00 more than Ramsey Subaru, the dealer you should deal with and that I fully recommend.I had an old Outback and brought it to Bill Kolb a few years ago for service. Upon pick up , the alarm system did not work. I look underneath and see that they simply cut the wires as I guess they were too lazy too call me and ask where the cut off switch was.. These guys are crooks. Do not go there . You will be sorry More

To date. I am in the midst of a terrible experience that I am attempting to resolve. Purchased 2008 5 speed manual transmission Legacy with 20K on 08/25/09, brought back following day 08/26/09 r/t grinding I am attempting to resolve. Purchased 2008 5 speed manual transmission Legacy with 20K on 08/25/09, brought back following day 08/26/09 r/t grinding and prominent vibrations ? r/t shifter. Service Adviser Mike Kerrigan informed me that it was r/t shifter bushings and I was told to return on 08/28 for repair, but also that technician checked it out and it was slightly improved. While driving car home, it was in no way improved. This type of issue made me uncomfortable since the car had only 20K and so I returned on 08/27 and attempted to implement the Bill Kolb Jr. (30) day satisfaction guarantee. I test drove (2) vehicles and after opting for the one of my choice, I learned that I would essentially have to pay what amounted to a $4,000 'restocking fee' since I was not entitled to purchase the replacement vehicle at the on lot listed price of $17.886, but the Kelly Blue Book price of $21,800. Nothing like 'good customer service.' In essence, a stranger walking onto their lot today would have the option to purchase the exact same vehicle for less money than a customer who attempted to do business with this outfit in good faith. I understand fully the fickle nature that some customers may exhibit when buying a pre-owned vehicle, however, I am attempting to make certain that I will be driving a car that can stay on the road. I am returning tomorrow to speak with Sales Mgr. Chris Ford in an attempt to appeal my case. Apparently, there was not a single individual accessible to make any such decision today. In the interim, I will have spent a significant part of (4) work days this week attempting to resolve this mess. In addition, I have contacted Megan of customer service at Subaru America at 800-782-2783 who has opened a case number on my complaint and has sounded quite helpful over the phone. Overall, this entire experience has left a sour taste in my mouth and left me to wonder about the integrity of this organization. More

Hello, I bought a car from them and they told me Hello, I bought a car from them and they told me that because I was out of state and it was a NY vs. MA thing, they would HAVE to collect the t Hello, I bought a car from them and they told me that because I was out of state and it was a NY vs. MA thing, they would HAVE to collect the tax and register the car. I came to find out from talking to a lawyer that it was blatant lie. I only had a week to drive with my old reg and plates, MA doesn't do temps (it takes an 30min to transfer or even get new tags and reg). They PROMISED it would be done in time. I call all week to find out what is going on....NO ONE calls back to tell me the status. Funny how they were all over me before I bought the car. Now I have a new car that I can't legally drive on the road... how am I supposed to get to work? I've called, left messages and emails EVERYDAY with everyone up to the president! Not ONE call back. I have no transportation and no idea as to what is going on with my title. My lawyer seems to think they don't have the title, which is why they are ignoring me. I called the registry and they do not have any paperwork from dealership. I've been lied to so they could get more money out of me and now I'm being avoided. They are scam artists and after reading reviews about them, which I should have checked first, I see that I'm not the only one. I'm convinced that any of these 'good' review are from people who work at the dealership. More

I would never recommend this dealer to anyone; friend or foe! I went to Bill Kolb Subaru Jr. to purchase a used 2003 G35 Infiniti coupe. While ready to sign the paper work and cough up my entire savings Stu foe! I went to Bill Kolb Subaru Jr. to purchase a used 2003 G35 Infiniti coupe. While ready to sign the paper work and cough up my entire savings Stuart Lesser all but ignored me while he stuffed envelopes; HOW UNPROFESSIONAL! I must admit that price was good; however less than a month after purchasing the car the automatic transmission light came on. I contacted Mike Poznanski who instead of telling me to bring it in assured me that it was nothing and said that he would contact me; I'm still waiting for his phone call. Since then Infiniti was kind enough to not only replace the tranmission but also its computer and the wiring. Fortunately the car was still warrantied under the manufacturers warranty; however had this been 6 months later I would have been out of close to $5000.00. After several failed attempts to contact Bill Kolb Subaru Jr I decided to sell the car. In summary I gave Bill Kolb Subara Jr. $18,500 of my hard earned savings and they gave me 4 months of headaches only resulting in a loss of $5000 when I was left with no other alternative but to trade-in the car elsewhere! Please do not do business with this dealership short term savings often result in long term expenses! More

That was good experience and very good customer and financing services. Everyone is working there, no bums. I was born in Europe and this dealership reminds me those in my country. Hopefully my Trib financing services. Everyone is working there, no bums. I was born in Europe and this dealership reminds me those in my country. Hopefully my Tribeca Limited will give me same fun as my Outback. "I'll be back" More

I was looking for a used Subaru and I came across Bill Kolb Jr subaru. I was a little confused because they used to be belonged to Bill Kolb Jr Ford. I understand they are seperate now. My dealings with t Kolb Jr subaru. I was a little confused because they used to be belonged to Bill Kolb Jr Ford. I understand they are seperate now. My dealings with the Subaru store were excelent. They listened to and provided with a used Subaru that worked out perfect for me and the family (and Kelly, our dog). And best of all the price was the lowest around. They must have some connect to get these low mileage cars at great prices. oh, and the sales staff were great too, especially Sam and Dominic Santagato (their Internet sales staff) Their site is http://www.bkcars.com - enjoy !! More

Lied about car not being a rental. I asked if the car was used as a rental car, he said no it's a program car and went on to explain that it was used by a Ford executive, not a rental. Well, he lied, it was used as a rental car, he said no it's a program car and went on to explain that it was used by a Ford executive, not a rental. Well, he lied, it was a rental after all, verified 2 weeks after I bought it. Stay away from this place, one lies, the other swears to it. More