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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,367 Reviews

252 Route 303

Orangeburg, NY

10962

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3,367 Reviews of Bill Kolb Jr. Subaru

April 15, 2010

Ok here we go. Salesman shows me the "VIP" service and says it is free. I get to the price sheet and there was a $400.00 line item charge that was not labeled. I ask him what that fee is for and he explai More

by stevodrums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonney Ripps
Mar 30, 2012 -

Bill Kolb Jr. Subaru responded

Please contact me so we can discuss the specifics of your experience. I can assure you we have the lowest prices on any new or pre-owned Subaru and have the highest customer satisfaction rating in the Tri-State area. In addition, we do not surprise you with additional costs at time of delivery. Everything you are paying for is Fully Disclosed upfront prior to delivery. Thank you for your consideration. We hope to earn your business in the future. Please contact me directly if I can ever help you in any way. Maryann Kolb President 845-398-6331 mkolb@bkcars.com

August 28, 2009

To date. I am in the midst of a terrible experience that I am attempting to resolve. Purchased 2008 5 speed manual transmission Legacy with 20K on 08/25/09, brought back following day 08/26/09 r/t grinding More

by psychrn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3
Mar 30, 2012 -

Bill Kolb Jr. Subaru responded

I am happy we were able to resolve this to your satisfaction. I apologize for the delay in determining the final resolution. Vibrations can occur from a variety of sources. My technician diagnose the cause and make the corrective actions necessary. It appears the vibration came from more than one source which took us additional time of yours, and ours, to resolve. We apologize for the inconvenience but are confident the vehicle is fully repaired at this time. Please contact me if you need further assistance. Regards, Maryann Kolb

March 10, 2009

Hello, I bought a car from them and they told me Hello, I bought a car from them and they told me that because I was out of state and it was a NY vs. MA thing, they would HAVE to collect the t More

by braticus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one, because no one has called back
Mar 30, 2012 -

Bill Kolb Jr. Subaru responded

Bill Kolb Jr. Subaru wrote on 12/9/2010 5:13:30 PM: I can assure you these reviews ARE NOT from my employees or myself. What good would that do? I am interested in honest feedback of my customers. If we exceeded your expections, we like to hear that as that is what we stive to excecute everytime. If we failed, I want to know that to. Posting ficitious comments doesnot help my business in any way. We handle out of state registrations as a courtesy for our customers. Most dealers have the customer process the registration themselves. As a dealership we do not charge our customers for this service. As you know, MA has specific requirements for registering a vehicle, much different from NY or NJ. We must work within the state regulations and their timeframe and guidelines. We are at their mercy. I am glad the situation was resolved. I apologize for the delay but it was beyond our control. Myself and my staff did follow through to expedite the situation which resulted in your vehicle being properly registered. Best of luck with your Subaru. Maryann Kolb President

October 17, 2008

I would never recommend this dealer to anyone; friend or foe! I went to Bill Kolb Subaru Jr. to purchase a used 2003 G35 Infiniti coupe. While ready to sign the paper work and cough up my entire savings Stu More

by jjoseph115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Poznanski, Stuart Lesser
Dec 09, 2010 -

Bill Kolb Jr. Subaru responded

Bill Kolb Jr. Subaru wrote on 12/9/2010 5:13:30 PM: I can assure you these reviews ARE NOT from my employees or myself. What good would that do? I am interested in honest feedback of my customers. If we exceeded your expections, we like to hear that as that is what we stive to excecute everytime. If we failed, I want to know that to. Posting ficitious comments doesnot help my business in any way. We handle out of state registrations as a courtesy for our customers. Most dealers have the customer process the registration themselves. As a dealership we do not charge our customers for this service. As you know, MA has specific requirements for registering a vehicle, much different from NY or NJ. We must work within the state regulations and their timeframe and guidelines. We are at their mercy. I am glad the situation was resolved. I apologize for the delay but it was beyond our control. Myself and my staff did follow through to expedite the situation which resulted in your vehicle being properly registerd. Best of luck with your Subaru. Maryann Kolb President We just became a Dealer Rater dealership. I was just given access to your posting. --------------------------------------------------------------------------------

September 02, 2008

That was good experience and very good customer and financing services. Everyone is working there, no bums. I was born in Europe and this dealership reminds me those in my country. Hopefully my Trib More

by Ralph99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
stewart / rod
Dec 09, 2010 -

Bill Kolb Jr. Subaru responded

Thank you for your kind comments. We are always here when you need us. We look forward to seeing you soon. Regards, Maryann Kolb

July 06, 2004

I was looking for a used Subaru and I came across Bill Kolb Jr subaru. I was a little confused because they used to be belonged to Bill Kolb Jr Ford. I understand they are seperate now. My dealings with t More

by cwheelsone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sarem
Dec 09, 2010 -

Bill Kolb Jr. Subaru responded

We love dogs and we love people who love Subarus! Bring Kelly by anytime. We always look forward to seeing you! I am glad we could be of service. Maryann Kolb President

March 30, 2004

Lied about car not being a rental. I asked if the car was used as a rental car, he said no it's a program car and went on to explain that it was used by a Ford executive, not a rental. Well, he lied, it was More

by openair
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Vee-Bob
Dec 09, 2010 -

Bill Kolb Jr. Subaru responded

We sold our Ford dealership years ago. The new owener did not change the name. Should you ever need a Subaru, we are here to help you. We provide full disclosure on all items to every customer. Regards, Maryann Kolb President Bill Kolb Jr. Subaru

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