Bill Kolb Jr. Subaru

Howard, Jonah, and the rest of the staff at Bill Kolb Jr. Subaru were corteous, informative, and very helpful. Upon inquiry about a vehicle, I was assured if I made the trip from Connecticut to Bill Kolb Jr. Subaru were corteous, informative, and very helpful. Upon inquiry about a vehicle, I was assured if I made the trip from Connecticut to Bill Kolb Jr. Subaru my time would not be wasted, and it wasn't. The customer service here is excellent. I was not rushed, and was explained everything in great detail. I would absolutely recommend this dealer, and will definitely return in the future. More

Very poor experience at this dealership. Out of the three sales people I dealt with, not one of them treated me with respect or even made it seem like they wanted my business. My initial sales person three sales people I dealt with, not one of them treated me with respect or even made it seem like they wanted my business. My initial sales person Stuart was fine, until I came to the appointment to pick up the car. Living 2 hours away I did not want to waste myself and someone else's time going to and from the dealership, and expressed that to him to make sure everything was all set. Stuart was not even present for our scheduled appointment. This was odd, but fine, maybe there was a personal issue. I first met with Paul who spent about 10 minutes trying to sell me a warranty that he realized after the fact my vehicle was not even eligible for. Again, whatever, not a big deal. Then I meet with Rich to handle my paperwork. I was never informed by my salesperson of the final cost of this car before going to pick it up, figuring there would be taxes, registration, dealer fee. So I brought a bank check for the potion of the car I was financing and my checkbook for the rest. This was not acceptable as the dealership did not accept checks or credit cards over $1000. I was never informed of this prior to my appointment, which was pretty surprising as buyers regularly do not finance the entire value of a car, I would have expected them to take checks and definitely expect them to inform me if they did not. Rich tells me they have a machine that they can try to use to take my check but seems very unsure. Comes back and tells me it was declined, without so much as an explanation or suggestion to pay with another method, packs everything up and walks away from the desk. I'm a young looking guy, so I get this kind of dismissal a lot, but not when I'm trying to give someone $20,000. Basically acted like I was a punk kid who didn't have money and that was all he cared about. I called Stuart immediacy afterwards to express how upset I was about the lack of communication and the fact that I wasted 5 hours of myself and someone else's time. He was not friendly at all, and told me he had no way of knowing that I was to going to finance the entire value of the car (even though I was never told the full price). He informed me afterwards that he was closing on a sale at a different dealership, perhaps my sale appointment was not important enough to be present. He continued to argue with me, and assert that this was in no way his fault. Maybe it was both of our faults, but last time I checked the customer is always right...not at Bill Kolb Jr Subaru. I called to speak to a sales manager the next day, spoke with Mauricio. Explained what happened, told him I didn't want to continue to work with Stuart and asked what he was going to do to compensate me and make this situation right. He said he'd be willing to comp my gas up to $50. I told him that was not going to satisfy me (less than 1% off what I was about to give them?) and I think he should try to find some other way to compensate me. He was unwilling. I told him that I would be sharing my negative experience on the Internet which set him off immediately, telling me to make sure I include in the reviews that I told their finance manager I had planned to finance the entire value of the car. I never once spoke to anyone except Stuart when making arrangements to buy the car and certainly never spoke to a finance manager as I was financing elsewhere. The conversation left on a very sour note. I could not believe the completely unfriendly and stubborn manner in which these people were treating me. The only friendly attempts made after the failed car pick up was a couple of insincere "sorry's" and a couple emails from Stuart asking me to call him to setup another appointment. Although completely against my better judgement, I did buy the car. If I did not work 60 hours a week and had not already had the loan done and given them a $500 deposit, there is no way I would have done so. Also, the vehicle was advertised with keyless entry. Upon delivery I did not receive a remote, and now every time I unlock the vehicle with the keys i was given, the alarm goes off which is completely unacceptable. Completely unprofessional for a dealership to sell a car with such this issue. I was told I could purchase one for an additional fee, but obviously declined to give them anymore of my money. In the end, they had no problem doing absolutely nothing to right the situation and we're perfectly content to watch me leave their dealership a truly unhappy customer. I would never go back to this dealer and would recommend that any other potential buyer steer clear. More