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Bill Kolb Jr. Subaru
Orangeburg, NY
3,443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,443 Reviews of Bill Kolb Jr. Subaru
January 02, 2013
I had a great experience. Howard was very helpful and knowledgeable. This dealership has a friendly atmosphere and I will definitely go back again for my next lease. knowledgeable. This dealership has a friendly atmosphere and I will definitely go back again for my next lease. More
by carolyn a
Employees Worked With
Howard Bonfield
December 29, 2012
Howard and the staff at Bill Kolb, Jr Subaru were wonderful during our experience with purchasing a new Impreza. The vehicle took a very long time to come in; but they continuously called us through wonderful during our experience with purchasing a new Impreza. The vehicle took a very long time to come in; but they continuously called us throughout the process and apologized for our wait. When we arrived to pick up our vehicle, everyone was welcoming, friendly, and really worked together to get us out in a timely manner. We thoroughly enjoyed working with Howard. We love our new Subaru and would definitely recommend this dealership! More
by Nicolehayes87
Employees Worked With
Howard Bonfield
December 26, 2012
I cannot thank Sam enough. He was absolutely the best car salesman I ever had. He answered millions of questions and even continued answering them after I bought the car. He was upfront and honest. I normall salesman I ever had. He answered millions of questions and even continued answering them after I bought the car. He was upfront and honest. I normally have found car shopping so distasteful however Sam has changed my opinion. I love my car, and I highly recommend SAM. He is the best. More
by michellez1015
Employees Worked With
Sam Texler
December 19, 2012
Howard was extremely helpful in helping me purchase my first Subaru! I came in looking for the Impreza and actually left with the sport edition. They were helpful in working with me on price and coordina first Subaru! I came in looking for the Impreza and actually left with the sport edition. They were helpful in working with me on price and coordinating with my insurance, loans, etc. More
by Cgratton
Employees Worked With
Howard Bonfield
December 09, 2012
Very poor experience at this dealership. Out of the three sales people I dealt with, not one of them treated me with respect or even made it seem like they wanted my business. My initial sales person three sales people I dealt with, not one of them treated me with respect or even made it seem like they wanted my business. My initial sales person Stuart was fine, until I came to the appointment to pick up the car. Living 2 hours away I did not want to waste myself and someone else's time going to and from the dealership, and expressed that to him to make sure everything was all set. Stuart was not even present for our scheduled appointment. This was odd, but fine, maybe there was a personal issue. I first met with Paul who spent about 10 minutes trying to sell me a warranty that he realized after the fact my vehicle was not even eligible for. Again, whatever, not a big deal. Then I meet with Rich to handle my paperwork. I was never informed by my salesperson of the final cost of this car before going to pick it up, figuring there would be taxes, registration, dealer fee. So I brought a bank check for the potion of the car I was financing and my checkbook for the rest. This was not acceptable as the dealership did not accept checks or credit cards over $1000. I was never informed of this prior to my appointment, which was pretty surprising as buyers regularly do not finance the entire value of a car, I would have expected them to take checks and definitely expect them to inform me if they did not. Rich tells me they have a machine that they can try to use to take my check but seems very unsure. Comes back and tells me it was declined, without so much as an explanation or suggestion to pay with another method, packs everything up and walks away from the desk. I'm a young looking guy, so I get this kind of dismissal a lot, but not when I'm trying to give someone $20,000. Basically acted like I was a punk kid who didn't have money and that was all he cared about. I called Stuart immediacy afterwards to express how upset I was about the lack of communication and the fact that I wasted 5 hours of myself and someone else's time. He was not friendly at all, and told me he had no way of knowing that I was to going to finance the entire value of the car (even though I was never told the full price). He informed me afterwards that he was closing on a sale at a different dealership, perhaps my sale appointment was not important enough to be present. He continued to argue with me, and assert that this was in no way his fault. Maybe it was both of our faults, but last time I checked the customer is always right...not at Bill Kolb Jr Subaru. I called to speak to a sales manager the next day, spoke with Mauricio. Explained what happened, told him I didn't want to continue to work with Stuart and asked what he was going to do to compensate me and make this situation right. He said he'd be willing to comp my gas up to $50. I told him that was not going to satisfy me (less than 1% off what I was about to give them?) and I think he should try to find some other way to compensate me. He was unwilling. I told him that I would be sharing my negative experience on the Internet which set him off immediately, telling me to make sure I include in the reviews that I told their finance manager I had planned to finance the entire value of the car. I never once spoke to anyone except Stuart when making arrangements to buy the car and certainly never spoke to a finance manager as I was financing elsewhere. The conversation left on a very sour note. I could not believe the completely unfriendly and stubborn manner in which these people were treating me. The only friendly attempts made after the failed car pick up was a couple of insincere "sorry's" and a couple emails from Stuart asking me to call him to setup another appointment. Although completely against my better judgement, I did buy the car. If I did not work 60 hours a week and had not already had the loan done and given them a $500 deposit, there is no way I would have done so. Also, the vehicle was advertised with keyless entry. Upon delivery I did not receive a remote, and now every time I unlock the vehicle with the keys i was given, the alarm goes off which is completely unacceptable. Completely unprofessional for a dealership to sell a car with such this issue. I was told I could purchase one for an additional fee, but obviously declined to give them anymore of my money. In the end, they had no problem doing absolutely nothing to right the situation and we're perfectly content to watch me leave their dealership a truly unhappy customer. I would never go back to this dealer and would recommend that any other potential buyer steer clear. More
by carbuyer_34
Employees Worked With
Stuart Lesser, Mauricio Escobar
December 05, 2012
After going to a few other dealers the feeling we had when we met Howard was one of calm and confidence without being pushy. He knows his technical matters and explained the Subaru pushing motor to us. when we met Howard was one of calm and confidence without being pushy. He knows his technical matters and explained the Subaru pushing motor to us. The process was easy and fast. The only issue we had, and it wasn't with Howard specifically, was that when we signed the final paperwork we realized there was a $100 deductible with our bumper to bumper 100K mile warranty that wasn't explained to us previously. It's not *that* big of a deal but it could impact the price significantly if we do have multiple problems with the car. Overall, I'd recommend this place any day of the week. More
by tdkocen
Employees Worked With
Tal Daniel Kocen, Howard Bonfield
November 27, 2012
I had an excellent experience with this dealership and its employees. This is the second Subaru through them. I plan on purchasing my next through them too. Howard was an amazing help and very accomadat its employees. This is the second Subaru through them. I plan on purchasing my next through them too. Howard was an amazing help and very accomadating. I am going through a tough time and he helped any way he could. Even though I only purchased a used car he still treated me and my daughters with the same respect and courtesy as if I was buying a luxury car. I would recommend this dealership and especially Howard to anyone whom is looking for a new or used car. I also love the no haggle experience, it takes away so much of the stress associated with buying a car. More
by elaina.janickleibman
Employees Worked With
Howard Bonfield
November 21, 2012
This is a great dealership with a LOT of used cars to choose from! I worked with Mr. Howard Bonfield when I was trading my car in and he was extremely helpful!. Mr. Greg Annicchiarico was also a big hel choose from! I worked with Mr. Howard Bonfield when I was trading my car in and he was extremely helpful!. Mr. Greg Annicchiarico was also a big help for me! If I were to say one bad thing it would be that the whole process took a very long time. Otherwise, very friendly people and the salespeople are NOT out to get you like most other dealerships! I would recommend Bill Kolb Jr. Subaru to any of my family and friends!!!!! THANKS GUYS!!!!! More
by rjlewis6
Employees Worked With
Howard Bonfield, Greg Annicchiarico
November 15, 2012
Howard Bonfield, our Subaru Salesman, was the main ingredient to making our purchase at Bill Kolb Jr. Subaru. Howard was exceptionally friendly, very accommodating, incredibly informative, and consist ingredient to making our purchase at Bill Kolb Jr. Subaru. Howard was exceptionally friendly, very accommodating, incredibly informative, and consistently pleasant from the day we met up until we rode out with the car we wanted. We will most certainly deal with Howard again, exclusively, for our next car, and we will surely recommend friends and family to Howard. When we look at our car, we will thankfully remember a comfortable, painless experience. Thanks again Howard, for being an excellent sales person! Vincent and Erica Santelmo. More
by Erica Vincent
Employees Worked With
Howard Bonfield
November 01, 2012
Our family had a lot of hoops to go thru on buying a used Outback wagon that had manual transmission. However, Howard was very patient with the young buyer who hadn't mastered the shifting process - letting Outback wagon that had manual transmission. However, Howard was very patient with the young buyer who hadn't mastered the shifting process - letting the buyer practice over and over. Later, we found that there was a problem with the catalytic converter and the dealership repaired that for free, and Cheryl was a pleasure to work with. Then Jackie worked out a problem with the out-of-state title transfer that bedeviled us all. The process wasn't as smooth as we all would have liked, but patience and perseverance paid off. More
by Emily Kratzer
Employees Worked With
Howard Bonfield
