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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,455 Reviews

252 Route 303

Orangeburg, NY

10962

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3,455 Reviews of Bill Kolb Jr. Subaru

December 08, 2023

Still haven’t received a call back about my center console replacement, they never said anything about my uneven wearing on my tires also my alignment was off which they didn’t bring to my attention w More

by Ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was not even told the advisors name and the repair orders are impossible to read as well 😂
Dec 13, 2023 -

Bill Kolb Jr. Subaru responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced. I would like an opportunity to fix this and to earn your business, please contact me at emontalvo@bkcars.com. I look forward to speaking with you. Emelin Montalvo, Service Manager

December 08, 2023

Alvaro Cisneros went above and beyond to ensure that everything was taken care of and in a timely fashion. More

by I.T.
Recommend Dealer
Yes
Employees Worked With
Al Cisneros
Dec 12, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that you had a great experience and that Alvaro went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Everyone is beyond helpful the place is spotless and clean and free WiFi keeps you entertained during maintenance More

by Chungusboi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues, Barbara Nesi, Danielle Aceto, Alex Williamson, Al Cisneros, Anthony Circelli
Dec 07, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

A+++ to my service Rep Andrew! Andrew was very kind and courteous with me about the issue I was having with my car. he listened carefully to all of my concerns which I had a bunch More

by robgarofalo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
Dec 07, 2023 -

Bill Kolb Jr. Subaru responded

Thank you for an outstanding review for Andrew and Bill Kolb Jr. Subaru! Andrew's dedication to addressing your concerns and providing top-notch service left a lasting impression. His knowledge, attention to detail, and going above and beyond by adjusting your hood truly demonstrate a commitment to exceptional customer care. We appreciate your business. We look forward to assisting you in the future.

December 03, 2023

The help is friendly and very helpful and confident yeah the waiting room is clean and comfortable. Please work on my car was done in a timely fashion and the prices were good. I am very pleased with the wh More

by gtcochrane1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor-65793-Stephen Calicchi
Dec 06, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that you had such a positive experience at Bill Kolb Jr. Subaru! Friendly and confident help, coupled with a clean and comfortable waiting room, definitely adds to the overall satisfaction. Timely service and fair prices further contribute to a great experience. Thank you for your business!

December 02, 2023

Good service short wait workers were very knowledgeable and friendly. They were also very polite More

by Vinnob6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Aceto
Dec 06, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had a knowledgeable and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Excellent service. Staff are very friendly. I would highly recommend this service center for all your needs. More

by Barts Outback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Flood, Marty Shuvall, Paul Spiegel, Pedro Duarte, Danielle Aceto
Dec 02, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Al Cisneros in service is a real asset to BK. He is customer focused, very knowledgeable and friendly. He explains his recommendations, next steps and the process.. Marco the service technicia More

by Citarella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Yanes-Pena, Al Cisneros
Dec 05, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear about your positive experience at Bill Kolb Jr. Subaru with Al and Marco! Al's customer-focused approach, knowledge, and friendly demeanor make him a valuable asset, especially in the service department. Marco's dedication to diagnosing the issue and taking the time for a test ride to understand it further shows a high level of expertise and care. Thank you for your business!

December 01, 2023

Staff is professional & clearly listening while offering advice. A very good experience. They provide services as car washing & shuttle service if necessary. A definite plus! More

by joangoldstone9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Calicchi/service Dept., Howard Bonfield
Dec 05, 2023 -

Bill Kolb Jr. Subaru responded

It's great to hear that our staff at the service center was attentive, and professional, and provided valuable advice during your visit. Having additional services like car washing and shuttle service available can enhance the overall experience and make servicing your car more convenient. Thank you for your business!

November 30, 2023

Honest, Knowledgeable, Friendly, Supportive, Great Selection, Excellent Prices, Easy Access, Salespeople do not pressure for a sale. Keep up the positive atmosphere. More

by Gonzo485
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Zimmer
Dec 01, 2023 -

Bill Kolb Jr. Subaru responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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