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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,455 Reviews

252 Route 303

Orangeburg, NY

10962

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3,455 Reviews of Bill Kolb Jr. Subaru

December 18, 2023

Professional. Courteous. Clean. Patient and .informative. very reliable and sticks to schedule. I have purchased several vehicles here and have never been disap More

by georgecancro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
Dec 19, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to have consistently delivered excellent service for both your purchases and maintenance needs. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

This dealership has very nice caring people working the repair part. They took the time to explain what was wrong with my car and how much it would cost and approx. how long it would take to fix it. They t More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Calicci, Al Cisneros
Dec 20, 2023 -

Bill Kolb Jr. Subaru responded

It's terrific to hear you had a great experience at Bill Kolb Jr. Subaru's repair center! Having a clear explanation of the car issues, costs, and repair time can be reassuring. It's wonderful that we informed you about your extended warranty and coordinated it with the repair, providing accurate timelines for completion. Little details like offering beverages and having relatable TV programming can make the waiting experience more comfortable. It's great to hear we went above and beyond to ensure your satisfaction!

December 16, 2023

Excellent prompt courteous service, kept me informed throughout my visit. It’s ideal to wait in the quiet room. More

by bcolf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cisneros
Dec 19, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Everyone was so kind and accommodating, especially Louis who went above and beyond! Felt very welcomed, just like family. Glad we came here! We found the perfect car for my mother’s needs. Thank you! More

by Anako444
Recommend Dealer
Yes
Employees Worked With
Louis DeBellis
Dec 16, 2023 -

Bill Kolb Jr. Subaru responded

It's heartwarming to hear about the welcoming and accommodating atmosphere at Bill Kolb Jr. Subaru, especially with Louis going above and beyond to assist you. Finding the perfect car for your mother's needs must have been a great relief, and feeling welcomed like family adds to the positive experience. Congratulations on your new car!

December 14, 2023

Usually very responsive. The service representatives and service have been very good. I’m disappointed that the loaner car program has been discontinued. More

by as219138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
Dec 16, 2023 -

Bill Kolb Jr. Subaru responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

December 13, 2023

Both the dealership and service department are made up of caring and honest individuals. The service department is efficient, communicative and very comfortable for waiting for service to be completed. More

by jfshochet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexa
Dec 16, 2023 -

Bill Kolb Jr. Subaru responded

That's fantastic to hear! It's wonderful when a dealership and service department consistently demonstrate care, honesty, and efficiency. A comfortable waiting area can make a big difference during service appointments. And congratulations on purchasing a second Subaru from us! It speaks volumes about the positive experiences you've had with both the service and sales teams.

December 12, 2023

Work was done as quickly as possible, although it took 3 + hours. The young man who assisted kept me informed & what needed to be done . Waiting area & refreshments good. More

by Edith
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cisneros
Dec 14, 2023 -

Bill Kolb Jr. Subaru responded

Thank you Edith for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 12, 2023

Our salesman Ben was wonderful and spent time walking us through all the features of our CPO Forester. More

by dmccaffrey
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Sunny
Dec 13, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that Ben provided such a wonderful experience at the dealership and took the time to walk you through all the features of your CPO Forester! Having a knowledgeable and patient salesman can truly enhance the ownership experience. Congratulations on your new Forester!

December 12, 2023

They need to work on more communication with their customers but once they did it was all good More

by Apasmc0501
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benny sunny , Marty Shuvall
December 10, 2023

Darlene was very kind and helpful upon check in and check out. Larry is an amazing technician and processed my car in seemingly no time. I live in Westbrook, CT, but will travel to Bill Kolb for service beca More

by mwstrout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Annunziato, Darlene (front desk)
Dec 14, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear about the exceptional service you received at Bill Kolb Jr. Subaru, especially from Darlene and Larry! Their kindness, efficiency, and technical expertise made a strong impression on you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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