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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,455 Reviews
Call Dealership (845) 398-6300
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252 Route 303

Orangeburg, NY

10962

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3,455 Reviews of Bill Kolb Jr. Subaru

November 29, 2023

Service is always a pleasure and my tech Al always keeps me up to date on what is going on with my car More

by Marcl918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Torres, Al Cisneros
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Nov 30, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that you had a pleasurable experience and that Al provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Alvaro always greats me with a smile and is personable and friendly. He is always helpful. Phil Battaglia fills me in on work done to my car and the status of my brakes, filters etc. He is thorough, trust More

by Vinny Viola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Battaglia , Al Cisneros
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Nov 30, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear about your positive experiences with Alvaro and Phil at Bill Kolb Jr. Subaru service center! Having a friendly and personable greeting from Alvaro, combined with Phil's thorough and trustworthy updates on your car's maintenance, can significantly enhance your service experience. The smooth and informative service you've received at the center seems to have strengthened your loyalty to Subaru for future car purchases. Thank you for your business!

November 26, 2023

They have been wonderful. I was late due to AAA issues but they waited for me. They looked for ways to save me a lot of money. More

by Deborahfriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
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Nov 29, 2023 -

Bill Kolb Jr. Subaru responded

It's great to hear that despite being late due to AAA issues, the team at Bill Kolb Jr. Subaru was accommodating and waited for you. Our willingness to explore ways to save you money is truly commendable. Thank you for your business!

November 26, 2023

Their service area is very comfortable and clean and the service was preformed in double time. Love the dealership also, best experience I’ve ever had in a showroom. More

by Gasman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues, Barbara Nesi, Danielle Aceto, Alex Williamson, Al Cisneros, Anthony Circelli
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Nov 30, 2023 -

Bill Kolb Jr. Subaru responded

A comfortable and clean service area can really make the experience of getting your car serviced much more pleasant. Having the service performed efficiently in a timely manner is definitely a bonus! It's fantastic that you also had the best experience ever in our showroom. Thank you for your business!

November 25, 2023

All went just perfect. Was outta there in under an hour for an oil change and tire rotation. More

by Bigjerkstupid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigues
Report | Print
Nov 28, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

Brought car for first service. Did a great job.service writer was on his game. More

by Davidkantrowitz5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Flood, Paul Spiegel, Pedro Duarte, Maryellen Dixon, Al Cisneros
Report | Print
Nov 28, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Excellent service in getting me a car on the day I needed it even though it was a holiday. More

by No
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance person not listed, Howard Bonfield
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Nov 29, 2023 -

Bill Kolb Jr. Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Terrible service, poor communication, unprepared to deal with EVS properly. What should have been a simple service visit was a 6 day disaster requiring an extra 280 mile round trip for me. More

by Solterra 2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire Department was unprepared for this car
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Nov 22, 2023 -

Bill Kolb Jr. Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Bill Kolb Jr. Subaru responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at emontalvo@ira.group1auto.com. I look forward to speaking with you. Emelin Montalvo Service Manager emontalvo@ira.group1auto.com

November 22, 2023

Polite, detailed and courteous from entry to exiting. Nicole is a friendly professional, very nice. More

by Dax116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Rosado
Report | Print
Nov 28, 2023 -

Bill Kolb Jr. Subaru responded

It's fantastic to hear that you had a great experience and that Nicole provided friendly and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Every visit to Bill Kolb Jr Subaru Service is a good one. Al Cisnero takes good care of my Subaru; recommends what is needed and gives me a fair price. I appreciate all they do to keep our 2018 Outback ru More

by Mr. C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Aceto, Al Cisneros
Report | Print
Nov 16, 2023 -

Bill Kolb Jr. Subaru responded

It's wonderful to hear about your consistently positive experiences at Bill Kolb Jr Subaru Service, especially with Al taking good care of your Subaru Outback. Having a reliable service advisor who provides fair recommendations and pricing can truly make maintenance a breeze. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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