Bill Kay Honda

Great service Saul and Joe were exceptional. The whole experience was top notch. Will recommend to all my friends. Saul is simply the standard by which all car deal Saul and Joe were exceptional. The whole experience was top notch. Will recommend to all my friends. Saul is simply the standard by which all car dealers should be measured. Thank you! More

2018 Honda Civic headache Had to have them order a tire because mine had a screw in it. Was told it would be in in a few days. I had to call a week later. Was told that the Had to have them order a tire because mine had a screw in it. Was told it would be in in a few days. I had to call a week later. Was told that the tire has been there and they were sorry that they didn’t call. They said to bring it in the following morning. Brought it in the next day. Added on an oil change. Got a call 3.5 hours later and was told there was no tire there and they could order one but would take 4 days. I was really upset! After waiting and having to call to see if they had my tire ( they even checked records and saw no one called me). Then to be told it wasn’t there when I was told it was. Also having to take off two days of work! I would have gave this one star, but since they were very apologetic and Kathy was so super nice and took care of our oil change, I gave it 2 stars. This is the second time the service department messed up with my brand new car. I paid extra to have the protected clear coat put in when I bought it. Asked them to take off the bill Kay sticker before doing it. They said they would. Then when I went to pick it up when it was finished, the sticker was still on it. Had to bring the car back to have them take it off and put the sealer on where the sticker was. I feel bad for this rating because every single person there is so nice. And after mess ups, very apologetic. I hope they can find where the errors are being made. More

Great Service, Very Professional & Prompt Service I drove 90 plus miles to get my brand new Odyssey for recall repair and I was treated very professionally and my vehicle was returned before time sinc I drove 90 plus miles to get my brand new Odyssey for recall repair and I was treated very professionally and my vehicle was returned before time since I was waiting in lounge. I could not get that service from my local lousy and up professional dealer Bob Rohrman Honda of Lafayette. It was worth driving here. I had please t experience while buting the same vehicle in October 2018. More

Wonderful experience! I loved everything about my experience at Bill Kay. I will be back again. Thank you to Bert and Saul for an easy transaction. I am loving my new Honda I loved everything about my experience at Bill Kay. I will be back again. Thank you to Bert and Saul for an easy transaction. I am loving my new Honda Pilot. More

Why This is the Best Dealership Customer service, the way its SUPPOSE to be. Honda Quality parts, replace Honda quality parts. At a price that tops the competition. With a Friendly s Customer service, the way its SUPPOSE to be. Honda Quality parts, replace Honda quality parts. At a price that tops the competition. With a Friendly staff you hope to find at all places you do business. I drive 27 miles for this type of service. More

Just wanted to get my car checked over for winter I had a leaking shock my license plate was making noise So I took my car in Allen got the parts and it got fixed Allen trys to give me a break be I had a leaking shock my license plate was making noise So I took my car in Allen got the parts and it got fixed Allen trys to give me a break because I am not working and money is tight everyone there is so nice and helpful Its nice to find an Honest service department I tell people to get there cars at Bill Kay because the service is great allen is the Best More

Review I went in for air bag recall and asked if they could check the brakes also as there was a scraping noise coming from right front wheel area. They chec I went in for air bag recall and asked if they could check the brakes also as there was a scraping noise coming from right front wheel area. They checked it and found the problem and repaired it. More

In and out They did everything I asked for in a timely manner and I was out of there in a very reasonable amount of time. Everything was explained to me in la They did everything I asked for in a timely manner and I was out of there in a very reasonable amount of time. Everything was explained to me in layman‘s terms More

Always exceptional Bill Kay service is always exceptional. They are honest and kind. I never dread having my car serviced. This last visit they made a way to squeeze me Bill Kay service is always exceptional. They are honest and kind. I never dread having my car serviced. This last visit they made a way to squeeze me in after hours so I would not have to make a second trip. More

General service checkup. Because I am unable to drive my car for a brief period of time, the service people came to my home and brought my car to the shop.......... and retur Because I am unable to drive my car for a brief period of time, the service people came to my home and brought my car to the shop.......... and returned it to my garage when they were finished. This was a huge help to me. I always have excellent service at the Bill Kay Honda service center. More