Bill Kay Honda

I had an amazing experience working with Barth Eastman buying my new vehicle! Easy going and laid back personality who worked hard to find the right vehicle for me! Go see him if you are looking for a new buying my new vehicle! Easy going and laid back personality who worked hard to find the right vehicle for me! Go see him if you are looking for a new car!! Thanks again for such a great experience!! More

Everyone I encountered was friendly and courteous. I was,a very pleasant experience. Thank you so much! I was,a very pleasant experience. Thank you so much! More

One year and 37,000 miles later, my 2015 Honda CR-V EX-L, purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a drea purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a dream. Dependability is the name of the game here – this car hasn't skipped a beat. Gas mileage has been consistently impressive, making both city commutes and long road trips a breeze. As expected with any vehicle of this mileage, routine repairs have been standard, but nothing out of the ordinary. The EX-L trim package adds a touch of luxury with its leather interior and upgraded features, making every drive comfortable. The spacious interior and ample cargo space have been perfect for everything from grocery runs to weekend getaways. Having finally taken the plunge into the Honda world, I now understand the rave reviews from my mechanics. This CR-V has proven its worth, and I'm a loyal Honda convert for life! I want to specifically mention the excellent service I received at Bill Kay Honda, especially from my salesman, Bert Tvrz. The sales process was smooth and transparent, and Bert went above and beyond to answer all my questions. He even called the previous owner to track down the owner's manual, which was incredibly helpful. Even a year later, I'm still thrilled with my purchase. I felt that they were honest and upfront about the car, and that is very important to me. Tip: If you're looking for a reliable, fuel-efficient, and comfortable SUV, the 2015 Honda CR-V EX-L is a fantastic choice. Regular maintenance will keep it running smoothly for years to come. And if you're in the market for a used Honda, I highly recommend checking out Bill Kay Honda and asking for Bert Tvrz! More

Thanks to Larry from sales for a great buying experience on the vehicle that my bank would help me out in getting into. Thanks a million for everything. on the vehicle that my bank would help me out in getting into. Thanks a million for everything. More

The epitome of a used car lot! Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who tol Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who told me the car is "as is". I later found out that the oil pan and gasket are part of an implied warranty and must be repaired within 14 days...by law. Thirteen days later the air conditioning stopped working. I found on the Carfax that Bill Kay recharged the AC in July- just a few weeks before I purchased the vehicle. When I brought it to the dealership's attention they said my mechanic looked at it and didn't find it. Fun fact- you can't see a Freon leak without injecting dye and more Freon...this costs nearly $800. I paid for an outside company to run the diagnostics because the Clean Air Act fines businesses for recharging without diagnosing Freon as it is an EPA violation. It was a $1200 repair that took less than 2 days to find. Went back to the dealership and asked them to do the right thing since they were clearly aware of the issue and willfully hid the leak and costly repair. They offered to repair it for $1600 and cover half of it- that plus the cost of me having to diagnose it saves me zero dollars and zero cents. Ignorance is not a legal defense and as a single mom I was the perfect victim. Be cautious! Salesmen will gaslight you into believing that the dealership is responsible for nothing unless you buy their inflated warranty which doesn't cover the costs of most repairs. The upper management will stall and push the talks to lower level employees. Hoping the Attorney General can help- but Bill Kay is also ignoring their request to answer my complaint within the time frame. More

Wow! , What a great car buying experience. Treat customers with respect and make buying efficient and enjoyable. I will buy from them again. Hidden gem , What a great car buying experience. Treat customers with respect and make buying efficient and enjoyable. I will buy from them again. Hidden gem of a dealership. Deserve 10 stars. Worth the drive to Bourbonnais. More

Contacting Bert via phone at first in re: to a specific auto (Buick Envision Premium 1) was awesome! He was extremely helpful and polite. Once we arrived to see and ride the vehicle, Bert was standing at auto (Buick Envision Premium 1) was awesome! He was extremely helpful and polite. Once we arrived to see and ride the vehicle, Bert was standing at the door waiting for us! We arrived earlier than the time that they opened the doors, but he took us in early anyway! It was a great experience with all we met with, including the final moment of signing everything. Thanks to all at Bill Kay Honda!! Diana J Braun More

Bert was terrific. Knowledgeable and took time to hear what we were looking for. I highly recommend Bill Kay Honda. Knowledgeable and took time to hear what we were looking for. I highly recommend Bill Kay Honda. More

It’s unfortunate that i have to write this review. I can not give bill kay a good review for these reasons. First off bill kay had a 2018 F150 cleared by their service department and was “checked” the I can not give bill kay a good review for these reasons. First off bill kay had a 2018 F150 cleared by their service department and was “checked” they sold me the car and i haven’t had an end to it. After spending $40k on this truck i thought i would have a solid car, but no my truck the first week had 0 power, bad gas mileage, and just issues. So i called bill kay and ask them what to do. Jeff (sales manager) told me to bring the car a ford dealership to get diagnosed. So i did exactly that. This truck was on their lot for a little bit and was a good looking truck and who knows how many people drove it since then. This ended up being a huge problem the bill kays service department was unable to correctly install a break caliber, and pads on a truck they failed to lubricant the caliber pins and installed the pads on wrong. As a certified mechanic id expect better but i was wrong. After spending $500+ on new pads, rotors, caliber pins, and a wheels bearing. Bill kay has still not as of 5/18/22 paid me for any of the damages they caused. (I had 100% of proof with service records) after about a week i had more issues. The truck that was supposed to be inspected by their “certified mechanics” my truck has been in the shop longer than ive been driving it. The amount of issues ive had with this truck and 0 help from bill kay is insane. They have been upset with me explaining my situation and do not want to pay for the break damages. With their techs no being able to install break pads correctly that scares me to the point where i wouldnt trust them working on a car. I do not recommend this crappy dealer who do not back their techs of their sales department. This is a story of exactly what happened i wish bill kay was better but i was wrong. Take this as a warning. More

I purchased a 2022 CRV Hybrid April 11th. I traveled over 200 miles to the dealership, and after shopping at 10 various dealerships throughout the State, I came back to Bill Kay because of Be I traveled over 200 miles to the dealership, and after shopping at 10 various dealerships throughout the State, I came back to Bill Kay because of Bert Tvrz’s professional, non-pushy and candid rapport. I would recommend this Honda dealership because of Bert. More