Bill Kay Honda

I was hoping to buy a used Honda Civic from Bill Kay Honda, and when it came to conversing with Dan, a member of the finance team, I was treated with a great amount of disrespect. I was cut off several Honda, and when it came to conversing with Dan, a member of the finance team, I was treated with a great amount of disrespect. I was cut off several times while trying to receive clarity, and was told "it is nearly impossible to explain finance to someone who simply does not understand." I have gone through the car buying process before, and while I am young, I know how buying a car and financing works, I purchased my current car on my own at 19. I am aware that dealers can only do so much when it comes to banks and what they decide, but how the dealer handles giving out information to the customer is all up to them, and in this case it was handled poorly. I was also told "there is nothing more I can do, your credit is so poor that being approved for anything should be good news for you." The quotes mentioned above, were just the tip of the iceberg, and the conversation ended when Dan terminated the call in the middle of me trying to thank him for his time. More

I drove 50 miles to get to this dealer. On the 50-mile drive home the car was making a funny noise. Once I got to local roads, the noise was much worse. It turned out that when the dealer changed the oi drive home the car was making a funny noise. Once I got to local roads, the noise was much worse. It turned out that when the dealer changed the oil they didn't put the bolts in the front of the splash pan, and its front edge was dragging on the ground. Had it gotten caught and ripped off the car, it could have caused a multi-car 70-MPH accident. Anybody can make a mistake, but when I called to report the problem and that I had paid $58 to have it repaired, the only responses I got were "So what?" and "What do you want me to do about it?" They wouldn't even reimburse me for the repair cost, let alone have any regret that they caused such a dangerous condition. Anyone can make a mistake, but when you are paying more than $20,000 for a car, you expect the company to stand behind it. All I got was that it is now my problem. Definitely will not use this dealership again! More

You were very attentive and answered all our questions and concerns.explained vehicle with ease and all the help we needed and concerns.explained vehicle with ease and all the help we needed More