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Bill Jacobs BMW
Naperville, IL
2,880 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,881 reviews
May 28, 2023
From start to finish, our recent car buying experience couldn’t have been more enjoyable or smooth! Everyone we encountered was wonderful, but our salesman, Shaun Patterson, was the absolute best! We LOVE couldn’t have been more enjoyable or smooth! Everyone we encountered was wonderful, but our salesman, Shaun Patterson, was the absolute best! We LOVE our new X5 50e, and Shaun worked with us patiently and expertly to ensure we got exactly the vehicle we wanted. Consider us customers for life! More
by Rebeccatmackay
Employees Worked With
May 27, 2023
absolutely love the service department at Bill Jacobs. Being a car guy I’ve seen my share of dealerships. I had a scheduled service yesterday and Jacob Murrar did a fantastic job explaining everything to Being a car guy I’ve seen my share of dealerships. I had a scheduled service yesterday and Jacob Murrar did a fantastic job explaining everything to me and had me out of there quickly. More
by Omarja
Employees Worked With
Jacob Murrar
May 27, 2023
Jacob Murrar did an outstanding job. Drive in to drive and no room to move because it was busy. Jacob came out of his office and took care of me within seconds. Just a great job. Drive in to drive and no room to move because it was busy. Jacob came out of his office and took care of me within seconds. Just a great job. More
by Mike Mcfadden
Employees Worked With
Jacob Murrar
May 25, 2023
My relationship began with Client Advisor Bill Earnest over 20 years ago at Bill Jacobs BMW. I have had my cars purchased from Bill Earnest and Bill Jacobs has serviced them. This time was another excep over 20 years ago at Bill Jacobs BMW. I have had my cars purchased from Bill Earnest and Bill Jacobs has serviced them. This time was another exceptional experience. I had taken my 1998 740 iL there for service. The service advisor Brendon, and the shop foreman Joe and Daniel took extreme car of my car. Not only did they fix the initial reason I brought the car in for but they also without hesitation addressed a different issue based upon our long standing relationship. It is this type of customer service both from the sales and service that I keep coming back to Bill Jacobs. I want to thank the leadership at Bill Jacobs including but not limited to Brian Kosanovich and Erick Ryan who obviously cascaded the importance of customer service to everyone at Bill Jacobs who continue to implement it flawlessly. Thanks again for such a wonderful long standing relationship which began over 20 years ago with the exemplary customer interaction I had and continue to have with Bill Earnest. Here is to another 20 years! Eric M. More
by mayoerict
Employees Worked With
Other Employees :
Brendon C, Joe O, and Daniel all in the service dept
May 25, 2023
Excellent selection, sales support and delivery as a first time customer and my first BMW, making for the best dealership experience I've had in many years. Client advisors Samantha and Guillermo were first time customer and my first BMW, making for the best dealership experience I've had in many years. Client advisors Samantha and Guillermo were knowledgeable and helpful in the whole purchase process. More
by Orbanj
May 24, 2023
Exceptional service. Donnie got me in and out in no time without an appointment. Truly was exceptional service that I have not received at any other dealer. A+ highly rec Donnie got me in and out in no time without an appointment. Truly was exceptional service that I have not received at any other dealer. A+ highly recommended More
by Guy
Employees Worked With
Donnie
