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Bill Jacobs BMW
Naperville, IL
3,439 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,441 reviews
October 02, 2025
I had the pleasure of working with Russ Millard at Bill Jacobs BMW in Naperville during the purchase of my new BMW, and I couldn't be more satisfied with the experience. Russ provided excellent customer se Jacobs BMW in Naperville during the purchase of my new BMW, and I couldn't be more satisfied with the experience. Russ provided excellent customer service throughout the process. We were able to negotiate a fair deal, and he was thorough in guiding me through all the necessary information to complete the purchase. His responsiveness to my texts and emails was outstanding, making the entire process smooth and efficient. I highly recommend working with Russ if you're in the market for a new vehicle. More
by LS
Employees Worked With
October 01, 2025
After purchasing a used BMW, I had to bring the vehicle in for diagnosis. Alex Flinn was detailed and gave me a full inspection for my car. He answered my questions and was great to deal with. in for diagnosis. Alex Flinn was detailed and gave me a full inspection for my car. He answered my questions and was great to deal with. More
by Paul
Employees Worked With
Alex Flinn
October 01, 2025
Excellent service in helping me with my BMW X5 purchase! Christian helped me above and beyond to customer order my car. Christian helped me above and beyond to customer order my car. More
by Devpatel1084
Employees Worked With
September 30, 2025
Alex really took care of my situation. I had some repairs that were necessary and cost quite a bit. He was able to get it covered under my warranty and now my car is fixed. Thank you I had some repairs that were necessary and cost quite a bit. He was able to get it covered under my warranty and now my car is fixed. Thank you More
by Kristen
Employees Worked With
Alex Flinn
September 30, 2025
5 stars for Alex. He always finds a way to make a comfortable experience. He makes it enjoyable to bring your car in for service. I never felt pressured or told that I He always finds a way to make a comfortable experience. He makes it enjoyable to bring your car in for service. I never felt pressured or told that I had to do certain services. More
by Aaron
Employees Worked With
Alex Flinn
September 30, 2025
Very professional and knowledgeable. My 3-series has always been serviced at Bill Jacobs. I can trust and rely on Alex Flinn who is the best service writer. My 3-series has always been serviced at Bill Jacobs. I can trust and rely on Alex Flinn who is the best service writer. More
by Jose
Employees Worked With
Alex Flinn
September 30, 2025
Alex Flinn was incredible. He listened and gave advice to all my questions that I had. Truly, a breath of fresh air. Definitely happy with our purchase. He listened and gave advice to all my questions that I had. Truly, a breath of fresh air. Definitely happy with our purchase. More
by Bridget
Employees Worked With
Alex Flinn
