Bill Jacobs BMW

Great experience buying new car with Mr. Husain Sheikhani I would recommend highly who ever visit Bill Jacobs dealership Naperville for purpose of buying vehicel Regards Husain Sheikhani I would recommend highly who ever visit Bill Jacobs dealership Naperville for purpose of buying vehicel Regards More

We had an excellent purchasing experience with the support of Harry and Marlenne. They worked to ensure the entire process was transparent and went smoothly. support of Harry and Marlenne. They worked to ensure the entire process was transparent and went smoothly. More

I hate the process of buying a car! It’s one of the most unpleasant tasks out there. However, I am a car lover so the process is somewhat unavoidable. For the past 30 years I’ve drive It’s one of the most unpleasant tasks out there. However, I am a car lover so the process is somewhat unavoidable. For the past 30 years I’ve driven an S-class Mercedes and have never regretted it for a single moment… except for those moments spent at the dealership negotiating a new car. And so, when I recently went to a Chicago-land Mercedes dealer to start the process of getting into a new S580, there wasn’t much ‘selling’ that needed to be done. Just a little bit of ‘dealing’. Truth be told, it was pretty much a slam dunk for Mercedes and the dealership. I just had to get through the buying process. 3+ hours of looking at two different cars, asking lots of questions and then having to meet the General Manager as well as the Finance Manager, (ugh!! Why??) I had a quote – sticker price. No deals, no negotiation, no discussion. Seriously? No wonder Mercedes sales are slipping in NA!! Nevertheless, with 30 years of brand loyalty under my belt, I figured this distasteful chore would be over soon. But… I had one stop to make before pulling the trigger. During several trips earlier in the year I had rented a BMW X5 and was surprisingly impressed by the vehicle and the driving experience. So, before pulling the trigger on my new S580, I went to Bill Jacobs BMW and had an appointment to look at the X7 and the 760i with Maggie Bernard, one of the salespeople at Bill Jacobs. From the moment I walked in their doors the experience quickly became something I was totally unfamiliar with at a dealership… it became pleasant. Maggie, while thoroughly professional, was a joy to work with. She was knowledgeable about her product, having been a BMW “genius” prior to joining the sales team, relatable, enthusiastic, and fun to talk to. I felt like I was consulted with rather than sold to. Maggie listened to my needs, asked questions, and never once talked down about other cars or other dealerships. Surprisingly, when we started talking about money she never brought her sales manager to meet me (never really have known if this tactic was meant to intimidate or impress). She never introduced me to her finance manager – thank you!!! Instead, it was a relatively straightforward, and in my opinion, honest and refreshing process that was so totally different than my MB experience several hours earlier. It was just Maggie and me. Honestly, the hardest part of the entire process was coming to grips with the idea that my decades of loyalty to MB was coming to an end. Well, maybe not an end… perhaps, expanded is a better word – to now include BMW. And I would, and will, go back to Bill Jacobs BMW, and Maggie Bernard, in a heartbeat, when I’m ready for another car. She literally took the stress out of a stressful situation and helped make it enjoyable. Without taking anything away from Maggie and her efforts, the real thrill, though, was in driving the 760i. What a spectacular piece of driving innovation. Who knew getting from Point A to Point B could be so exhilarating… so satisfying! Mercedes – you could learn a few things from Maggie and Bill Jacobs BMW! Thank you to Maggie Bernard and to Bill Jacobs BMW for making this process so seamless and easy to navigate. A new seed of brand loyalty has been planted. Special thanks too, to Jovanny “Gio” Soto, one of Bill Jacobs’ “genius’s” for walking me through the crazy coolness of my new 760i. His enthusiasm for his product is infectious and he’s just another example of what it means to be a true brand ambassador. Well done, Gio! More

This was really good service. My vehicle was towed in. Alex Flinn immediately got my vehicle looked at and had it diagnosed. He contacted my warranty company and got the repair ap My vehicle was towed in. Alex Flinn immediately got my vehicle looked at and had it diagnosed. He contacted my warranty company and got the repair approved. Great work. More

Russ was great to work with and gave us a great deal on our new car. our new car. More

We had a fantastic experience at Bill Jacobs BMW. The staff was friendly, knowledgeable, and went above and beyond to make sure we found the right car for my needs. We gave Josh, our salesman, a lis The staff was friendly, knowledgeable, and went above and beyond to make sure we found the right car for my needs. We gave Josh, our salesman, a list of qualities we where looking for in our next vehicle, and he made the process quick and efficient. I would definitely recommend this dealership to anyone in the market for a new car." More

Had an easy time scheduling my service appointment with Alex. He made it convenient and allowed me to pick and choose my own time. Alex. He made it convenient and allowed me to pick and choose my own time. More

Bill Jacobs BMW is a premier dealership with staff that treats you like family. I have been servicing my BMW's for almost 20 years at Bill Jacobs starting from when they had their original location of Jef treats you like family. I have been servicing my BMW's for almost 20 years at Bill Jacobs starting from when they had their original location of Jefferson and Ogden. Mike Alwin in service is great to work with and knows BMW's in and out. I remember admiring the beautiful new BMW's they had on their showroom floor when I was a teenager and still admire them the same way today. I ordered a few cars through Josh S and Mike A and they are always a pleasure to work with. Thanks again! More

Thanks to Mike A for the exceptional service provided, Mike from start to finish kept me informed on what my vehicle needed and what was one. Mike from start to finish kept me informed on what my vehicle needed and what was one. More

Lots of inventory and a good selection of packages to choose from. Smooth transaction. Most courteous and genuine sales here. choose from. Smooth transaction. Most courteous and genuine sales here. More