Bill Jacobs BMW

From the sales staff to the management team to the service advisor, all class acts and very attentive. Every transaction was smooth including purchasing my vehicle and exceptional service. Shout out t service advisor, all class acts and very attentive. Every transaction was smooth including purchasing my vehicle and exceptional service. Shout out to Maggie, my salesperson and Brendon my service advisor as they were very pleasant to work with and kept me updated on everything. Appreciate your great customer care! More

I thank Alex Flinn for allowing me to drive a X5 loaner car during my last visit. Now, my husband and I have placed an order and a brand new 2026 X5. Bill Jacobs service is thumbs up. car during my last visit. Now, my husband and I have placed an order and a brand new 2026 X5. Bill Jacobs service is thumbs up. More

I had the honor of working with Russ Millard on the design and purchase of our new X3. Russ was extremely knowledgeable and helpful during the design process along with a fair negotiation on the price design and purchase of our new X3. Russ was extremely knowledgeable and helpful during the design process along with a fair negotiation on the price and execution of the sale. We have owned three previous BMW and had the pleasure of working with the Service department in particular Donnie Kaegebein in the care of our vehicles. More

My recent visit to Bill Jacobs BMW was very informative. My service rep was so nice and helpful. I felt very welcomed when coming in for my service appt. Alex was hands down the most genuine person. My service rep was so nice and helpful. I felt very welcomed when coming in for my service appt. Alex was hands down the most genuine person. More

I came in on my lunch break for a quick oil service. Alex Flinn was great and got the service done quickly. He estimated the service time accordingly. Thank you. Alex Flinn was great and got the service done quickly. He estimated the service time accordingly. Thank you. More

Great customer service and employees. I’ve worked with Josh Schneider for years. Highly recommend. I’ve worked with Josh Schneider for years. Highly recommend. More

I recently leased a BMW iX and had a fantastic experience with the team. Daniel Oyibo went above and beyond — patient and professional, and even came in on his day off to help us. He took the time to work ou with the team. Daniel Oyibo went above and beyond — patient and professional, and even came in on his day off to help us. He took the time to work out a great deal that fit our budget perfectly. Khail Guisse, the manager, was very supportive and made sure everything went smoothly. Lalith Vattyam, the BMW Genius, was incredibly knowledgeable and patient while walking us through all the features. Truly exceptional service from start to finish — highly recommend this team! More

Professional, knowledgeable and courteous sales, service and finance staff. Very satisfied with the entire leasing process. and finance staff. Very satisfied with the entire leasing process. More

I mainly work with Alex Flinn during my service. He gives you the best service and helps you out with any questions that you may have. He gives you the best service and helps you out with any questions that you may have. More

I had the pleasure of working with Russ Millard at Bill Jacobs BMW in Naperville during the purchase of my new BMW, and I couldn't be more satisfied with the experience. Russ provided excellent customer se Jacobs BMW in Naperville during the purchase of my new BMW, and I couldn't be more satisfied with the experience. Russ provided excellent customer service throughout the process. We were able to negotiate a fair deal, and he was thorough in guiding me through all the necessary information to complete the purchase. His responsiveness to my texts and emails was outstanding, making the entire process smooth and efficient. I highly recommend working with Russ if you're in the market for a new vehicle. More