Bill Jacobs BMW

Vehicle Service Experience The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obvi The Service Advisor, Kimberly Logan, was extremely professional, friendly and helpful in answering all my questions regarding my vehicle service. Obviously her knowledge overall was outstanding. It made my service experience a pleasure. More

Excellent !! Best BMW dealership ! It is a real pleasure to get a car from there. Highly recommend working with Nick Pandola for getting your new car ! Best BMW dealership ! It is a real pleasure to get a car from there. Highly recommend working with Nick Pandola for getting your new car ! More

Wonderful Customer Service I worked with Bill Earnest and Hamza Kishta on the purchase of my first BMW at Bill Jacobs BMW. They did a great job answering my questions and provi I worked with Bill Earnest and Hamza Kishta on the purchase of my first BMW at Bill Jacobs BMW. They did a great job answering my questions and providing exemplary service. When it came time to take delivery of my vehicle, they even arranged for two porters to help get the car to my home. I appreciate their willingness to meet and exceed expectations. I recommend this team highly! More

Great Customer Service My wife and I continue to receive great customer service from Bill Jacobs BMW both in Sales and Service. Bill Earnest (Sales) and Mike Alwin (Service My wife and I continue to receive great customer service from Bill Jacobs BMW both in Sales and Service. Bill Earnest (Sales) and Mike Alwin (Service) are great to work with. They act quickly and efficiently while always keeping the customer in mind. We will continue to buy and service our vehicles at Bill Jacob BMW. Keep it up! More

Another Great Experience This was my 4th new BMW purchase from Bill Jacobs in Naperville. My sales advisor was Kelly Donku and my sales manager was Rob Trax. Kelly was grea This was my 4th new BMW purchase from Bill Jacobs in Naperville. My sales advisor was Kelly Donku and my sales manager was Rob Trax. Kelly was great to deal with. She took her time and listened to my needs and was very patient while I decided on a vehicle. Kelly was thorough and efficient. I highly recommend dealing with Kelly. I have worked with sales manager Rob Trax on past vehicles at Bill Jacobs and he has always been fantastic to deal with. He is a straight shooter and really listens to your point of view. Rob has always provided a stress free experience and I have always been pleased with the deal. A genuine professional. More

Great Service at Bill Jacobs by Service Advisor David Rea We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive. David and the Service Technician were both fantastic to work with. We worked with Service Advisor David Rea in order to service our BWM 328iX-Drive. David and the Service Technician were both fantastic to work with. David was very thoughtful, attentive, and together with our Service Technician clearly pointed out the issues with our car, how they would fix, and the estimated costs. They were also able to address most of our car's issues through our CPO Warranty, which was great. The loaner they provided was very nice and David kept us informed on the status of our repairs every step of the way. Well done Bill Jacobs Service Team! Well done David! More

Very attentive team that got me what I needed I recently purchased a pre-owned 3 series from Bill Jacobs BMW. My process for deciding on a vehicle took several weeks and the sales team was patien I recently purchased a pre-owned 3 series from Bill Jacobs BMW. My process for deciding on a vehicle took several weeks and the sales team was patient as I made several calls and visits. Once I decided on my car, I then found the team very willing to work with me on my budget. The process wasn't awkward or pressured in any way. I'm pleased with my new car and look forward to the service visits in the future. More

Great Experience buying a great truck. Overall Great Experience. Eric H is a great and patient salesman. Eric is very knowledgable and made the whole experience worthwhile. He and the BMW g Overall Great Experience. Eric H is a great and patient salesman. Eric is very knowledgable and made the whole experience worthwhile. He and the BMW genius made everything easy for me to understand. More

The ULTIMATE Service, for your ULTIMATE Driving Machine!!! Bill Jacobs BMW embodies everything BMW Enthusiasts have come to expect from owning the Ultimate Driving Machine. Everyone throughout the dealership i Bill Jacobs BMW embodies everything BMW Enthusiasts have come to expect from owning the Ultimate Driving Machine. Everyone throughout the dealership is always friendly and helpful. But when it comes to the Service Department, Mo Ali cannot be beat!!!! More

Top-notch service for the past 20 years! I've been getting my BMWs serviced at Bill Jacobs ever since my 1995 M3, and would not consider going anywhere else. Excellent service, a courteous an I've been getting my BMWs serviced at Bill Jacobs ever since my 1995 M3, and would not consider going anywhere else. Excellent service, a courteous and extremely knowledgable staff and their huge stock of loaner BMWs (at approximately 125 cars, making it very easy to schedule a convenient appointment) puts them at the top of the list. My most recent service advisor Bret Steinhaus was a pleasure to work with and made my service experience go as smoothly as can be. Thanks, Bret and Bill Jacobs BMW! More