Bill Jacobs BMW

Always consistant Mike Alwin in the service department is prompt efficient and always on top of his game. The BMW service facilities at Bill Jacobs are simple the best Mike Alwin in the service department is prompt efficient and always on top of his game. The BMW service facilities at Bill Jacobs are simple the best in the Chicagoland area. Largest newest and most ecologically friendly BMW center. More

Service Mike Alwin in the Service Department is professional, knowledgeable and excellent to work with. I received a no cost loaner and the service was comple Mike Alwin in the Service Department is professional, knowledgeable and excellent to work with. I received a no cost loaner and the service was completed on time. More

Service Superior. Used car salesmen problematic. Service is honest and courteous; absolutely professional in every aspect. Mike Collins is a rare gem. There was a misrepresentation about new tire Service is honest and courteous; absolutely professional in every aspect. Mike Collins is a rare gem. There was a misrepresentation about new tires on my used car purchase. See the written proof of the repairs for certified vehicles. More

Great experience We worked with Eric Htun buying our new car. He was very helpful and went out of his way to helps with everything. Great experience with the dealershi We worked with Eric Htun buying our new car. He was very helpful and went out of his way to helps with everything. Great experience with the dealership. More

Service Don in service always takes great care of us. Quick and easy visit every time. We wouldn't go anywhere else to service our BMWs. Don in service always takes great care of us. Quick and easy visit every time. We wouldn't go anywhere else to service our BMWs. More

Service All the staff were very professional and friendly especially the manager. He did a good work, he make sure that we can ride the car going home. Excell All the staff were very professional and friendly especially the manager. He did a good work, he make sure that we can ride the car going home. Excellent job More

Top shelf! The staff and facilities at Bill Jacobs BMW are top shelf. Everyone is extremely helpful and courteous. The understand the value of my time and get The staff and facilities at Bill Jacobs BMW are top shelf. Everyone is extremely helpful and courteous. The understand the value of my time and get me in and out quickly and conveniently everytime. More

Very good service Took my car in for warranty work. They were very busy but still hustled to get me in. The foreman took me over and we inspected the car together which Took my car in for warranty work. They were very busy but still hustled to get me in. The foreman took me over and we inspected the car together which alit of places don't like to do. Also went on a test drive together to try figure out the complaint I was telling them about. Previously took it to Westmont bmw and they told me they test drove the car and there was nothing wrong with it. This dealer ship found that my brakes were bad and they replaced it under warranty along with other things they found and replaced. The only reason I gave them 4 stars is the turnaround time. I understand that they gave me a loaner so it wasn't as big of a deal but they had the car for about close to a week and a half. All in all it was a very good experience. More

BEWARE OF THIS PLACE! RUNAWAY FROM THIS PLACE! I HAD 535 SERIES 2012 FROM PATRICK BMW, WHEN MY OWNERS CHOICE PLAN HAD 1 MORE MONTH TO END, I DECIDE TO GO TO THIS PLACE SINC RUNAWAY FROM THIS PLACE! I HAD 535 SERIES 2012 FROM PATRICK BMW, WHEN MY OWNERS CHOICE PLAN HAD 1 MORE MONTH TO END, I DECIDE TO GO TO THIS PLACE SINCE IS CLOSER TO MY HOUSE TO LOOK FOR NEW CAR AHEAD AND BE READY, BUT END UP NOT ONLY LOOKING BUT CONVINCED BY SALES PERSON HERE TO GET WORRY FREE BRAND NEW 640 BMW, 2016 BUT THIS TIME ON LEASE FROM THIS PLACE. WHEN WE MADE THE DEAL THEY TOLD ME NOT TO WORRY ABOUT MY 5 SERIES, AND THEY ASSURED ME THAT I WILL NOT OWN ANYTHING FOR THAT CAR FOR RETURNING IT ON AUGUST 1ST, INSTEAD OF SEPTEMBER 1ST. I WAS TOLD BY THEM, THAT BMW FINANSIAL SERVICES WILL ONLY SEND ME BILL FOR 600$ WEAR AND TEAR ON THE REAR TIRES, BUT THOSE WILL BE COVERED BY B. JACOBS AND WITHIN FEW DAYS CHECK WILL BE MAILED TO ME TO BE ABLE TO COVER THAT BILL WHICH I WILL RECEIVE FROM BW FINAN. SERVICES. 1 MONTH LATER I DIDNT RECEOVED ANY CHECK FROM B. JACOBS, AND ON TOP OF THAT I RECEIVED BILL FROM BMW FINAN. SERVICES FOR WOOPING 2,179.29$ (600$ FOR TIE WEAR AND TEAR AND 1579.29$ FINAL PAYMENT FOR THE RETURNED 5 SERIES) AND OFCORSE MY PAYMENT FOR THE NEW LEASED CAR IS GOING ON AS WELL. SINCE THEN NOW ITS 2.5 MONTHS SINCE I HAVE THE NEW CAR I AM CHASING THIS PEOPLE FOR SOLUTION, BUT EVERYTIME I CALL I AM TRANSFERED TO MULTIPLE PEOPLE, AND THAN SOMEBODY HUNG UP. I HAD A CHANCE 1 TIME TO SPEAK WITH MANAGER WHO ASK FOR MY NUMBER AND TOLD ME TO DO RESEARCH AND WILL CALL ME BACK, BUT 2 WEEKS NOW NO RETURN CALL. TODAY AFTER MULTIPLE ATTEMPTS I GOT CONNECTED WITH SALES MANAGER DAREN, WHO PROMISED AGAIN TO DO RESEARCH AND WILL CAL ME BACK, SO LETS SEE HOW LONG WILL TAKE AGAIN. WILL ADVISE.... BUT ANYWAY, IF YOU DONT WANNA BE SCREWED UP, JUST RUN AWAY FROM THIS PLACE. AND RUN FAAAASSST! More

RIP OFF SCAM ARTISTS My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change an My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change and replacing a belt is not worth that time. Mo was degrading to my wife and very racist towards a female. In addition, I contacted the dealership afterwards to dispute the labor costs and discuss them, no return phone call except from Mo to my wife. She does not want to talk to him. Other BMW dealerships charge per hour for labor, $322 in labor costs to replace a belt that took 30 minutes is ridiculous. My wife was there only 2 hours!!!! More