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Bill Jacobs BMW

Naperville, IL

5.0
3,257 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,257 reviews

January 08, 2016

Excellent BMW Service I recommend Bill Jacobs BMW to anyone needing excellent and courteous service on BMW vehicles. My Service Advisor Don Pawlik is always helpful and kno More

by John S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pawlik
December 27, 2015

Excellent Service and Friendly Staff Bill Jacobs staff and attention to deal and responsiveness has been the best i've experienced in the last 20 years of owning / leasing cars. Everyone More

by M235 Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Arndt
December 24, 2015

Bill Jacobs BMW Service Bill Jacobs BMW service is outstanding. The service writers and mechanics, have always been kind, thorough and pertinent. They resolve whatever issue More

by Misiu112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
December 22, 2015

Eric Htun is the one to ask for! My entire experience was fantastic beginning to end. My salesman Eric Htun was extremely knowledgeable about the vehicle and made the whole sales expe More

by Christian335i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Htun
December 19, 2015

Best BMW Dealer Bill Jacobs BMW is by far the Best BMW dealership. The buying experience was great. My first service experience was great. Every single person cares a More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
December 09, 2015

Great service, great loaner car for free and pricey repair If you own BMW past 50K miles be prepared for some repairs. Repairs on expensive import cars from Germany are expensive too but that's the price that More

by Bmw driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo
December 05, 2015

Lack of support after the sale! In September my wife purchased a "NEW" 2015 X1 with 10k miles on it. Fully inspected so we were told by BJ service staff. We test drove the unit and m More

by tkveton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen - Louie
December 04, 2015

Great Customer Service Even though I am a new customer with an older vehicle not purchased from Bill Jacobs I have been treated as if I was a longtime customer. Mo and Mike More

by Z3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mo Ali, Mike
December 02, 2015

Professional and efficient dealer service Quick, flexible scheduling with my service advisor Mo.. Great loaner car and my car was washed and ready when promised with the repair perfromed corre More

by BMWDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo
November 27, 2015

Bill Jacobs Offers Superior Service I recently had two service messages appear from my BMW's computer. The service techs at Bill Jacob's BMW checked them out and to my relief found out t More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pawlik
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