Bill Jacobs BMW

I was told we had a deal on a. Used car the had on cars.com. Sent all required info Insurance and contact info Sent credit card info for 1000 deposit 4 days later during the weekend while I was ou cars.com. Sent all required info Insurance and contact info Sent credit card info for 1000 deposit 4 days later during the weekend while I was out of town they sent an email to contact them. I called and emailed later that day and got no response. Got email Monday that " car was no longer available" Found out later they sold it Saturday . This dealership can not be trusted. No customer service More

I had an excellent exprience buying my new vehicle through Bill Jacobs. My salesman (Bill Earnest) exceeded my expectations which his quick response, knowledge, flexability, and follow through. I wo through Bill Jacobs. My salesman (Bill Earnest) exceeded my expectations which his quick response, knowledge, flexability, and follow through. I would highly recommend his service along with the team at Bill Jacobs for anyone looking for a new vehicle. More

I sent my car in for an oil check since the oil lamp symbol would come on after care was shut off. This was 2 weeks after I had gotten the oil topped off. I figured it was a sensor problem. When the car symbol would come on after care was shut off. This was 2 weeks after I had gotten the oil topped off. I figured it was a sensor problem. When the car was done I took the car home and when I shut the car off the lamp symbol came on again. So now my question is what the heck did they fix the first time if the problem is still there and if they even needed to replace the head gasket in the first place. I went straight to the service manager, Brad, who wasn't available and left him a vm. He calls me back and I miss his call so I call him back. He never returns my phone call so I had to basically chase him down for a problem I had with his dept. Not the type of service you need when you're already mad that you have to go back and deal with this again. This place does not have the best service exepertise. My husband also had to bring his car back a few times before for not having his problem resolved on the first visit. I wouldn't take my car here for service and if that means you have to buy from somewhere else I would suggest that. More

The Sales Department of this dealership deserves 5 stars. Bill Earnest has provided the most excellent service one can expect, with respect and a true professional attitude. He has been honest and humble thr Bill Earnest has provided the most excellent service one can expect, with respect and a true professional attitude. He has been honest and humble throughout the whole process. It has been a great pleasure to buy my cars there! More

I just recently purchased my first BMW from Bill Earnest . I had been looking and dreaming of buying a car for months. I had mentioned to a friend that I was in the market for a new car - she recommended th . I had been looking and dreaming of buying a car for months. I had mentioned to a friend that I was in the market for a new car - she recommended that I see Bill. I visited this site and read several reviews on Bill Jacobs 9 out of 10 mentioned Bill Earnest and how great he was to work with. So I called Bill and set up an appointment to look at 07 328i - when I arrived Bill explained to me that for just a little more money I could get a lot more for my money and a warranty . It made since to look at a pre-owned certified car. So that was the direction we took. Two hours later I had decided on a beautiful black on black 2009 328i with 43,000 miles. We nailed down the price and options and I made another appt to pick up the car because I had to go to work. When I arrived to pick up the car at 4:00 on Sat financing discovered an issue that would require me to put more money down due to my credit. We had already switched the plates signed over my old car- needless to say I was irritated. Bill was great as well as financing - Bill spoke to his manager and the had to put dealer plates and they sent me on my way for the weekend while we worked out the details and so I could get the extra money I needed. I have to say I am so thankful for the original mistake in financing because I ended up with a 3.9% rate and a year less of payments. Bill probably spent 8 hrs working with me on this car that probably didn't gain a huge commission on - but he did gain a customer for life. I had recently spent two months dealing with some serious health issues and also turned 40. This car makes me feel like a million bucks and that is how Bill Earnest and the entire team at Bill Jacobs BMW treated me. So if your looking to purchase a BMW go see Bill Earnest he truly is like all the reviews you read about him More

I was looking for a specific vehicle and found my vehicle online with Bill Jacobs BMW. Bill Earnest responded to my initial email request and I feel fortunate to have met and worked with Bill. Bill Earnest online with Bill Jacobs BMW. Bill Earnest responded to my initial email request and I feel fortunate to have met and worked with Bill. Bill Earnest provided professional, courteous, and considerate help with my purchase and I would highly recommend Bill Earnest and Bill Jacobs BMW to anyone. I drove 292 miles to do business with Bill Earnest and visit the incredible Bill Jacobs BMW facility and I look forward to doing so again. Paul More

I stopped into Bill Jacobs after doing some online research on the BMW X5. Bill Earnest greeted me and we discussed what I was looking for. At that time they didn't have the specific vehicle I wante research on the BMW X5. Bill Earnest greeted me and we discussed what I was looking for. At that time they didn't have the specific vehicle I wanted but Bill said he would keep his eye out for me. He immediately began looking for cars and tracked down a couple that may have interested me. Ultimately he found one that was nicer than I had considered and was able to put together a great deal on the vehicle and my trade in. The vehicle I purchased had just been received by the dealership and hadn't been prepped yet. Bill followed the process closely for me and delivered the vehicle before he had promised. More

Let me clarify one thing up front. My experience with Tom Macpherson (sales) was excellent. I had stopped in about a month ago to browse, and even though I let him know I was not there that day as a buy Tom Macpherson (sales) was excellent. I had stopped in about a month ago to browse, and even though I let him know I was not there that day as a buyer and was just looking around, he spent about 30 minutes showing me everything I needed to see. I left contact info as I was about 6 weeks away from purchase time. Tom contacted me about every other week, including letting me know about a special I could sign up for. His communication was no pressure and he is a pleasure to work with. Last week I browsed the website and decided on a car (2012 535 Xdrive M-sport). I called Tom and he agreed to meet me the next day which was his day off. We had a lengthy test drive and started the negotiating. This is where things soured. Brian (Manager-last name not known) had the classic "tell me what you want your payment to be" attitude, and I felt he would have sold over MSRP if he could have. He even lied to me about the invoice pricing of the car, which thanks to the new little tool called the INTERNET I already knew. It took almost an hour and a half of ping-ponging the salesman back and forth to get to the price I knew I was going to pay in the first place, which by the way was $2K below Brian's "invoice" price. It took four requests just for him to give me the numbers he was using to come up with the price. Jeffrey Kruger stopped by on his way out to give the standard meet and greet. Enter my wife and kids for the signing process. We filled out the credit paperwork and waited about 30 mins for finance to do their thing. Tom came to get me for the title to my trade and as we walked to the car to get it, another salesman was trying to have the porters move what I thought was my new car to the back of the lot. After spending four hours on the lot, I find out someone had already deposited money on this car and it was not for sale. Now started the 35 minute wait while everyone frantically called people to decide what the heck to do. Ultimately, Tom gave me the news that the other buyer got the car, gave my trade in keys back, and told me he would try and locate a comparable car at another dealer for a trade. Did I get a "we're sorry" form Brian? Not a word. Mr. Kruger? Nothing. Phone call the next day? Nope. I would have hoped after a five hour investment of my time I would have gotten at least a few words of apologies from the management team. After thinking it over the next day, I sent Tom a text thanking him for his time but telling him to call off the search. I expressed my displeasure for Bill Jacobs BMW, and was taking the business elsewhere. He replied back thanking me for my time, standing up for Mr. Jacobs as a class act, and took full responsibility for the problem. Tom is a great guy to work with if you choose to go here. I picked up my new car at a competitor the next day and couldn't be happier. More

I wanted to take a moment to share my recent experience at Bill Jacobs BMW. I was looking for a pre-owned SUV,and was lucky enough to be introduced to Bill Earnest. I shared with Bill what I was looking at Bill Jacobs BMW. I was looking for a pre-owned SUV,and was lucky enough to be introduced to Bill Earnest. I shared with Bill what I was looking for, and I also shared other vehicles I was considering from other dealers. Based on my needs and pricing, there was not a match within their inventory. Bill followed up with me the next day and I told him I was going to buy a 2008 X5 from one of his competitors. Bill told me if I provided the last 8 of the VIN # he would give me the service history of the vehicle. I gave him the numbers and we walked through the history, he shared with me the vehicle was certified and still under warranty until 2014! My sales person from the other dealership was shocked when I shared this with him as he did not know!? At that point I told Bill I wished he had a car so I could buy it from him. He knew the deal I was getting was excellent and told me he understood. I had also shared with Bill that Bill Jacobs was closer to my residence than the dealer I was buying my car from, he told me to stop in anytime for a free wash and a coffee! I will have my vehicle serviced at Bill Jacobs as long as Bill is there!! Bill has earned my future business with out a doubt. It is rare that someone treats you this well without a purchase. Bill is building a relationship for the future and I consider him one of the best sales people I have ever encountered, and I am a VP of Sales. More

To Whom It May Concern, I recently purchased a To Whom It May Concern, I recently purchased a certified pre-owned BMW 5 series from Bill Jacobs BMW of Naperville. The initial experience of visit To Whom It May Concern, I recently purchased a certified pre-owned BMW 5 series from Bill Jacobs BMW of Naperville. The initial experience of visiting the dealership aided in making the desicion of not only purchasing a later model vehicle but switching maufacturers from Mercedes to BMW. The client advisor Bill Earnest, was extremely knowledgble about the product and informed me of several features on the automobile I wasn't aware of. In addtion Bill took the time to sit with me on the day of purchase to configure the car to my personal liking. I would reccomend Bill Jacobs BMW, particularly Bill Earnest without hesitation to anyone interested in a luxury auto. The staff in general at Bill Jacobs was friendly and helpful and made the purchasing experience easy and something I will remember when its time to get a new vehicle. More