Bill Jacobs BMW

I had a positive experience from the moment I stepped in till the time I left with my "new" pre-owned BMW. Nancy was amazing, she took time to show me the cars that has the features that I liked. I am impre till the time I left with my "new" pre-owned BMW. Nancy was amazing, she took time to show me the cars that has the features that I liked. I am impressed by her patience and knowledge of the vehicle and most especially her genuine interest in helping me find the right car. Ralph (business manager) was also amazing. He was very helpful and clearly explained all the details that pertains to finance. All in all, I am extremely satisfied with my experience. Nancy and Ralph have made my car buying experience truly unforgettable. I highly recommend them to anyone I know. More

The entire car buying experience was first class. In the last week I've visited numerous dealerships like Audi, Lexus, Volvo, Mazda, and none compared to Bill Jacobs BMW. Why? There were many things t last week I've visited numerous dealerships like Audi, Lexus, Volvo, Mazda, and none compared to Bill Jacobs BMW. Why? There were many things that contributed to this like the look and feel of the showroom, the awesome test track, the extensive inventory, etc. But the key differentiator was the level of service I received. Gabe was my Client Advisor and I would hands down recommend working with him. He is extremely knowledgable, and not only about BMWs, but also the other cars I was considering. He was quick to assess what features were important to me so he was able to make recommendations that were spot on. Outstanding appearance, demeanor, communication skills and customer service focused are just some of his attributes. I also had the pleasure of working with Sassan, the Sales Manager, and Ralph, the Business Manager, who were both true professionals. Sassan was honest, knowledgable, and made me feel like a valued customer. Ralph was thorough and patient in explaining all of the numbers and coverage details. I really felt like everyone knocked it out of the park and far exceeded my expectations. If you're even considering buying a BMW, you need to come meet Gabe and the team here in Naperville! More

Experience was great. Paul focused on what i wanted and found it. He got to the numbers straight away, no games and no BS. Treated me with respect and was honest about the product. I am 48 years old and found it. He got to the numbers straight away, no games and no BS. Treated me with respect and was honest about the product. I am 48 years old and this was the best experience I've had buying a car. More

It was a great customer experience! Bill Earnest was very professional, knowledgeable, and truly concerned about me as a customer. It was a pleasure to deal with him. The dealership works well as a team. Whe professional, knowledgeable, and truly concerned about me as a customer. It was a pleasure to deal with him. The dealership works well as a team. When Bill was out, the other Sales Guys were very professional and courteous as well. It's a no BS type dealership from my experience Derek Dacja the Sales Manager was great to work with as well. Between him and Bill, they found a way to get the new car price right as well as the trade in value. In fact we were so pleased with the after the sale support on the first BMW we purchased, that we bought another one from this dealership 30 days later! If you are serious about a BMW and want to buy from a dealership that works with its customers to find a way to make things happen, will take great care of you after the sale, and will make it a pleasant experience for you during the entire sales process, I would strongly recommend asking for Bill Earnest at Bill Jacobs, in Naperville. More

Arthur Arndt was a pleasure to work with. He helped me find my new car and complete the transaction with ease. My local BMW dealers here in Colorado couldn't find the car I wanted. So after calling arou find my new car and complete the transaction with ease. My local BMW dealers here in Colorado couldn't find the car I wanted. So after calling around the country to various BMW dealers, I ended up in contact with Art. He was able to find me the car I was looking for. Being from Colorado, other out-of-state dealerships weren't very interested in helping me find the car I was looking for. Not only did Art find it for me, he got it to Naperville quickly and I was able to fly in and complete the transaction. Everything went smoothly with Arthur Arndt at Bill Jacobs BMW. I'd deal with Art again any day. More

Gabriel was an excellent salesperson. We told him we in the market for leasing, with specific requirements of car and pricing in mind. He was able to find exactly what we wanted and more. Prompt and thor the market for leasing, with specific requirements of car and pricing in mind. He was able to find exactly what we wanted and more. Prompt and thorough follow through with us during the entire process. Will recommend to family and friends for those car shopping. More

Best car buying experience ever! And I purchased my BMW from out of state and had it shipped to me and DEREK DACKA is the reason why. Derek, along with Ralph, made this such an,easy purchase. Derek was alw from out of state and had it shipped to me and DEREK DACKA is the reason why. Derek, along with Ralph, made this such an,easy purchase. Derek was always available to answer any and all questions.....even if it was the same one over and over! He was not only extremely knowledgeable, but also so patient! And he got me exactly what I wanted! I will be referring all my fellow Minnesotan's to DEREK and, Bill Jacobs BMW! More

Bill goes above and beyond to make sure a client is extremely satisfied. He is trustworthy and an excellent adviser. I would recommend Bill to anyone I know. extremely satisfied. He is trustworthy and an excellent adviser. I would recommend Bill to anyone I know. More

I emailed Bill about the car I wanted and explained that my global travel schedule did not permit me to spend much time on the phone and even less time sitting in a car dealership. He made an appointment a my global travel schedule did not permit me to spend much time on the phone and even less time sitting in a car dealership. He made an appointment and had all the paper work ready to go which minimized the time I spent in the dealership (which was comfortable and well appointed by the way). Thanks Bill for being expeditious with our time together. Best Regards, More

First off, if you're dumb enough to actually buy a BMW (like I was) then you should be warned that you'll be spending a whole lot of time in the dealership for service. I have a friend in Germany who BMW (like I was) then you should be warned that you'll be spending a whole lot of time in the dealership for service. I have a friend in Germany who's had the same experiences over many years - it's a German thing I guess. Jacobs sold me a supposed top of the line 7 Series for more money than any car should cost. The sales experience was okay, but nothing special. The normal games were played, etc. The car drove great when it wasn't in the shop. Jacobs did little to keep it out of the shop and that's where the rubber hits the road. Jacobs customer service after the sale is HORRENDOUS! This is by far the worst dealership I have ever encountered over 35 years of buying cars. Their service advisers are completely incompetent and know little about cars - any cars. They are rude, unresponsive, and have no followup skills whatsoever. Both general management, service management, and even Jacobs Auto Group management are a bunch of self-serving thieves. The mechanics are no better. If your problem doesn't throw a code they can see on the diagnostic system so they can replace some $1000 part, then they can't help you. While under warranty, my Big-Money-Waster spent more than 6 weeks in the shop over numerous visits. That's right, 6 weeks. Jacobs spent way too much time troubleshooting issues I could see clearly defined on the web forums (showed them some posts to move things along), and then botched repairs on more than one occasion. After I'd had enough, I met with the "troubleshooter" from Jacobs Auto Group who actually told me to sell the car. I did. Avoid this place (and any other Jacobs dealership) like the plague. More