Bill Jacobs BMW

Bill Earnest was an outstanding sales person Bill was extremely professional and courteous. I liked how he was there with you to give you all the information you needed but gave you the space y Bill was extremely professional and courteous. I liked how he was there with you to give you all the information you needed but gave you the space you need. Bill is not the typical car salesman - he's more like a concierge who's there to help you and follows up to make sure you have the info you need to make your decision. I enjoyed working with Bill in recently purchasing an auto (my first BMW) and I would not hesitate to follow up with Bill for my next car. More

Bill Earnest (Sales) - wonderful man. Best car buying experience. We not only found a car we love, but we had fun during the process. Brian K. you are amazing! We had a great time, which is how car buyin experience. We not only found a car we love, but we had fun during the process. Brian K. you are amazing! We had a great time, which is how car buying should be. Thanks again! More

A Tutorial in Buying a Car Bill Earnest must have written the book on how to treat a customer, because there was not one single shortfall in the way we were treated in the lease Bill Earnest must have written the book on how to treat a customer, because there was not one single shortfall in the way we were treated in the lease of our new X4M40i. He made everything so pleasant and simple. We will definitely return to this dealership first the next time we buy a car. All our questions were answered fully. We originally made contact on line, and the vehicle we had agreed to purchase/lease was ready and waiting for us when we arrived at the dealership, and there were no surprises. It was the best experience we have had buying a luxury car in twenty years. Thank you Bill Earnest, for renewing our faith in the process! More

Great experience overall, everyone helped make a great buying experience coming from Minnesota. Russ and team had everything prepped ahead of time for delivery and I would recommend Bill Jacobs BMW to an buying experience coming from Minnesota. Russ and team had everything prepped ahead of time for delivery and I would recommend Bill Jacobs BMW to anyone looking for a BMW! More

They Listen! We approached the Bill Jacobs sales team regarding my wife's expiring X3 lease. Their service department has been outstanding. Our past experiences We approached the Bill Jacobs sales team regarding my wife's expiring X3 lease. Their service department has been outstanding. Our past experiences with the sales team for the past 6 years has been just okay. Mo Elkhatib listened to what I had to say about some of my past frustrations. He promised that this time would be different. Mike Alder reached out to me and he listened to what I had to say. It is refreshing when a General Sales Manager such as Mike, actually engages in meaningful conversation, listens and then absolutely follows through with his promise. None of this would have occurred if Mo had not embraced the same approach. Upon arrival at the dealership, Harry Gianos continued to deliver on the promise and the entire buying experience of a new X5 was a productive and efficient 3 1/2 hours. With this culture, Bill Jacobs as now earned my trust not only from the service aspect but with the sales team as well. Well done Mike to you and your team. And a special thanks to Harry and Mo. More

Unbelievable service experience! The entire team was amazing to work with... the fastest, most efficient and easiest car buying experience I have had in over 35 years of buying cars. The entire team was amazing to work with... the fastest, most efficient and easiest car buying experience I have had in over 35 years of buying cars. The team also did an amazing job during Covid-19 going above and beyond to ensure the personal well being of their customers. Thanks! More

I can go into the specific experience but I’ll sum it up on a higher level. The dealership has some individuals or an individual that does not want anything to do with you (sales) if you aren’t positive t on a higher level. The dealership has some individuals or an individual that does not want anything to do with you (sales) if you aren’t positive that you’re going to buy a car from them and give them/him commission. These client advisors don’t make anything if they don’t sell and since they’ve been struggling with the closures and restrictions they’re short on time so they don’t have time to waste on you if you aren’t all in. The Coronavirus has everyone walking a tight rope. If that’s your excuse so be it Won’t go into any details but just know that this actually is your typical dealership. The dealership now employs more good than bad from what it was but the bad that are there can’t be seen since the dealership has been doing numbers since the new guy came into town from laurel (which I still believe is a better dealership by the way slightly despite the numbers and what you see) How they’re getting straight 5’s on dealerrater is beyond me than again thats standard practice to tell customers to do that when they’re riding the high of such a large purchase. The brand sells itself...these guys don’t have that much skill and I doubt they live and really care about what bmw means let alone the customer when there time and numbers are crunched. There is a corporate dealership vibe going there is more passion in financing and wanting to get the deal done than the actual car...the brand and it’s cars are slowly becoming gutless and as corporate as its employees. This is a trend everywhere now but I just had to live it here. This is a thought out review from someone with high standards that knows bmw’s aka the product, history, and customer service and how things should be. This dealership contains an employee by the name of Russ Millard who will passively disrespect the heck outta you it’s ok I guess when you’re 48 and have had a failed basketball career that never began you start selling cars like Marcus fizer he fared a little better though More

Outstanding service in every way!!! I recently purchased a pre-owned vehicle from Khalil Guisse at Bill Jacobs BMW. I live in St. Louis, so the purchase originated online and required q I recently purchased a pre-owned vehicle from Khalil Guisse at Bill Jacobs BMW. I live in St. Louis, so the purchase originated online and required quite a bit of extra choreography due to the distance and the pandemic. I had actually been in contact with several other auto dealers in the Chicago area prior to dealing with Bill Jacobs BMW, and for a variety of reasons had really disappointing experiences with each. In contrast, from the moment I contacted Khalil he understood what we were trying to accomplish and did everything within his power to help us. Khalil was, without fail, upbeat, courteous, helpful and professional. When I inadvertently attempted to contact him on a day he was off, he trackeddown the message from home and called me back. I asked alot from him during this process, including getting the vehicle inspected at Naperville Automotive. Khalil was patient, understood our situation, cheerfully obliged and consistently communicated with us every step of the way. If I am honest, I became slightly suspicious because he was so positive and so helpful compared to my other experiences, I thought, “There must be a catch”. There was not, He is just that good. I had not dealt with Bill Jacobs BMW prior to this interaction. I have purchased two BMWs from other Chicago dealers in the past. My experience with Khalil and Bill Jacob’s BMW was hands down the best car buying experience I have ever had and 99.9% of that statement can be attributed to Khalil Guisse. I particularly appreciate that we were treated as well as we were, not because we were buying an $80,000 BMW, but while making a much more humble purchase (which was just as momentous for my daughter as this was her first vehicle purchase). To my mind this speaks volumes about the quality of Bill Jacobs BMW. I would not hesitate to give Bill Jacobs BMW and Khalil Guisse my highest recommendation! More

I live in Michigan there are three BMW dealerships within the metro area but this dealership by far is the best one I have ever been to just fantastic. But more importantly The entire staff was very polite p the metro area but this dealership by far is the best one I have ever been to just fantastic. But more importantly The entire staff was very polite professional and well organized my sales rep Khalil guisse Took care Of the purchase process from beginning to end Very well informed about his product and made my purchase easy. 100% on all levels. More

2020 430i Grand Coupe- Russ Millard is the guy to see Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to Working with Russ made the whole process of getting my new car easy, espeicially during these unnerving times. Russ went out of his way to respond to my texts, calls, emails no matter time of day or if he was off. That is what I call above and beyond customer service. I would recomend Bill Jacobs BMW and Russ to all! More