Bill Jacobs BMW

RIP OFF SCAM ARTISTS My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change an My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change and replacing a belt is not worth that time. Mo was degrading to my wife and very racist towards a female. In addition, I contacted the dealership afterwards to dispute the labor costs and discuss them, no return phone call except from Mo to my wife. She does not want to talk to him. Other BMW dealerships charge per hour for labor, $322 in labor costs to replace a belt that took 30 minutes is ridiculous. My wife was there only 2 hours!!!! More

Great Experience This was truly one of the best car buying expericnes that we ever had. The staff from the manager to the sales person was fantastic. This was truly one of the best car buying expericnes that we ever had. The staff from the manager to the sales person was fantastic. More

Crooks! What they offered me on my car as a trade in bordered on theft! I called 2 other BMW dealerships and checked with 2 other online sites to get a true v What they offered me on my car as a trade in bordered on theft! I called 2 other BMW dealerships and checked with 2 other online sites to get a true value price on the car. This is the old bait and switch at work. After you think you are getting a good deal on the car you want to buy they will try any rob you on your trade in car. This is not someone complaining about the trade off set in tax savings which understandably means you get less in trade in value. No this is lying to customers about the value of their cars by thousands of $ in order rip them off. Not what one excepts from BMW! More

Great Experience The buying experience I had with Aldijana Hodzic and Mark Graffagna was absolutely first class. They helped me through every step of the process, the The buying experience I had with Aldijana Hodzic and Mark Graffagna was absolutely first class. They helped me through every step of the process, their attention to detail, knowledge and friendliness made buying my first BMW effortless. I would highly recommend them to anyone in the market for BMW vehicles. I like to consider myself as an experienced buyer of luxury cars from Lexus to Porsche that I did from previous purchases in the past. I appreciated how they answered all of my questions with complete honesty and concern. I strongly recommend these two individuals at Bill Jacobs BMW for your next vehicle purchase. More

Excellence in Customer Service I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for se I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for service to Naperville. The reason is simple...I really trust my service advisor Lindsey Drugan. Lindsey has provided me with excellent customer service and I trust her service recommendations, which can be overwhelming to someone who isn't mechanically inclined. Lindsey has always been very accessible to me and takes the time to explain what services are critical to my vehicle and why (very refreshing). A++ More

Exceptional Employees Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything wit Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything with me in detail. Lindsey is patient, extremely courtesy, and friendly. She clearly doesn't make us feel like we are a number. Lindsey makes sound recommendations and does to attempt to push any unnecessary services or repairs on me. She is attentive to emails when I have a question to verify if a service is necessary or if a recall affects me. Lindsey is the type of person I would like to work with in any situation at any time. More

Solved an ongoing service problem I would like to add my complements to Lindsey Drugan for competence and exceptional service. She has always been very proactive and was able to solve I would like to add my complements to Lindsey Drugan for competence and exceptional service. She has always been very proactive and was able to solve my problems with defective wheels after several attempts with other service people. This apparently involved coordination with sales and the service department. She is a great asset to the dealership. More

Exceptional Customer Experience From beginning to end, my experience with Bill Jacobs BMW, and Lindsey Drugan in particular, has been nothing short of exceptional. Lindsey is easy t From beginning to end, my experience with Bill Jacobs BMW, and Lindsey Drugan in particular, has been nothing short of exceptional. Lindsey is easy to reach via phone or email and always keeps you in the loop on what is happening with your vehicle. Lindsey is knowledgeable, professional, and doesn't push unnecessary and costly repairs. More

Service is key I've been going to Bill Jacobs for over 7 yrs and I have always found the service to be fantastic. Recently, I have started working with Lindsay Druga I've been going to Bill Jacobs for over 7 yrs and I have always found the service to be fantastic. Recently, I have started working with Lindsay Drugan and she has been the best advisor, by far. Please keep her Bill Jacobs! More