Bill Jacobs BMW

Bill Jacobs Customer for life!!! Kelly Donku and the staff did a wonderful job of making this car buying experience by far the "best" experience I have ever had. I must say that in my Kelly Donku and the staff did a wonderful job of making this car buying experience by far the "best" experience I have ever had. I must say that in my previous and numerous car buying experiences, I have felt extreme anxiety and pressure from sales people. This was not the case with Kelly. She made this experience very pleasant and I felt "no pressure" at all!!! Kelly went the extra mile responding to my many emails as I tried to decide on which vehicle to choose, down to quotes on purchase versus lease; your emails were very helpful and informative!!! I contribute this wonderful buying experience to her email responses prior to coming into the dealership and arming me with so much information. Kelly's pleasant and engaging personality as well as her knowledge of the vehicle put me at ease with my decision. She is by far one of the best sales people I have worked with!! Kelly made this purchase go smoothly. This is the fastest car purchase I have ever encountered. She and the staff were awesome from the moment I walked into the dealership until I left with my new X3!!! Bill Jacobs BMW should consider themselves very lucky to such wonderful staff. I believe a company is only as strong as it's staff; and pushy sales people can really deter buyers from a dealership. This is my second purchase from Bill Jacobs BMW and I must say that I am a Bill Jacobs BMW customer for life thanks to you both!!! The patience and kindness everyone showed me is the reason that I will refer friend and family to your dealership! This is the first time I really feel that I received a fair deal and great car buying experience! I felt zero pressure from the moment I met Kelly and enjoyed a no pressure, friendly and seamless car buying process! I am in love with my new X3!!!! More

Excellent! I had an excellent experience at Bill Jacobs BMW. The staff was very friendly and went out of their way to help me. I am now driving my dream car at I had an excellent experience at Bill Jacobs BMW. The staff was very friendly and went out of their way to help me. I am now driving my dream car at a price I can afford. If you are looking for a BMW this is the place to go. I went to all the BMW dealerships in the area and this is by far the best one. More

Bill Jacobs is a WIN! Bill Jacobs is a wonderful family owned dealership that took such good care of me while I leased my new X1 last month. I dealt with all levels of man Bill Jacobs is a wonderful family owned dealership that took such good care of me while I leased my new X1 last month. I dealt with all levels of management and was treated with appreciation of my business and respect for my time. By far the quickest car purchase in my life! My salesperson, Kwaku Bentil was AWESOME! He's patient and really took time to find the right vehicle for me. I even got to spend some time with a "Genious" before I pulled off the lot to make sure I fully understood my new vehicle. This dealership is a class act! I highly recommend them and I don't write reviews very often. This place is worth it! More

Bill Jacobs BMW Kelly Donku was extremely helpful and responsive. She answered all my questions and provided quality customer service. The buying experience was one Kelly Donku was extremely helpful and responsive. She answered all my questions and provided quality customer service. The buying experience was one of the best I have ever had with a dealership. Well done! More

Excellent Dealership I had the greatest buying experience getting my brand new BMW M3 at Bill Jacobs, Bill Earnest and the rest of his team were amazing and treated me ver I had the greatest buying experience getting my brand new BMW M3 at Bill Jacobs, Bill Earnest and the rest of his team were amazing and treated me very well which made my day even better. Anyone looking for a new car should definitely consider Bill Jacobs you wont regret it. More

Turned me off to the brand bmw Found a car I liked online that was loaded to my requiremens, called and spoke with a sales person to ensure it had all features I required. I was ass Found a car I liked online that was loaded to my requiremens, called and spoke with a sales person to ensure it had all features I required. I was assured it had everything and to drive on down. We had several clncersatiln and even landed on price. Got my checkbook and I proceeded to drive 3 hours nearly 200 miles. When I got there the sales person had “left early” even tho he was waiting for me. Got passed off to another guy and while looking at the vehicle discovered that it did not have the acc feature that was a requirement for me. Got passed off to a another guy and after stating that this car was not going to work and let’s look at what other options are avalible that’s when the conversation really went down hill. I was getting vibes from both of them that the feature I was asking for was was so few and far between and pretty much didn’t exist anywhere. I was promptly told there was nothing on the lot that has this feature. I had to ask if they could check other dealers. At which point after another 10 min he came back and said, “this is the only one in our entire region” “do you want me to get it here for you with a dealer swap” he didn’t even ask anything about what I was looking for at that point and presented a car that was 15k over the price of the original car I was looking at. I let him know that that price was not even close and than had to ask if I could order a car direct since they were so hard to find. He told me “we don’t really do that, and the 2019s are already coming out in a month so I don’t think you can order any right now” “And there’s not really any option other than Chicago go buy a car up north so I would buy it while you can, does Milwaukee even have a bmw dealer?” At that point i knew that this guy also had no idea what he was talking about given that there is a bmw dealer in Madison, Appleton, and 2 or 3 in Milwaukee. All employees involved showed a total and complete lack of respect, and care that they had me drive and waste and entire day, also made in my opinion was less than 1% effort to try and save the sale. I have never been more livid in my life. I had decided at that point I would buy a Audi or Benz that I had been debating about and would never purchase a bmw. The next day on the way to my appoint In Milwaukee to purchase the Benz, I happened into international bmw in Milwaukee. Had a 100% completely different experience and low and behold they had 3 cars with the acc feature I was looking for (despite the 1 in the region that existed the day prior the bill Jacobs associate had said) The experience in Milwaukee was at international was great and ended up Purchasing a fully loaded car from the showroom floor. The experience at Bill Jacobs made a Kia dealer look like a Bentley dealer by comparison to what I experienced. Save yourself time and drive to Milwaukee or another Chicagoland dealer. More

Make your next BMW car purchase easier I have purchased both vehicles from Bill Jacobs BMW, it was a good experience with this dealer ship, very comfortable and nice clean show room, and st I have purchased both vehicles from Bill Jacobs BMW, it was a good experience with this dealer ship, very comfortable and nice clean show room, and state of art facility. Sale team (Alex Duvall) and sale manager (Rub) are professional, patient, and helpful in the car sale price and introducing new car features. It made the purchase process easier and hassle free. Also the dealership offer an excellent car service, one can made car service appointment via phone call easily and loaner car will be available for no wait service. I have used them in last 10 years. Service Advisor(s) are experienced and professional to assist the car maintenance and repair. More

A positive car buying experience I've purchased my last 8 vehicles from Bill Jacobs BMW and MINI. Each time, the experience has been very positive and I feel that they were working t I've purchased my last 8 vehicles from Bill Jacobs BMW and MINI. Each time, the experience has been very positive and I feel that they were working to meet my car buying needs. Mark Graffnaga was easy to work with and delivered the car when promised. More

Did not know leasing the car was so easy This was my 1st time leasing car. Nester and his manager, Mike Alder have made it really easy. The price they advertised was exactly the same as I en This was my 1st time leasing car. Nester and his manager, Mike Alder have made it really easy. The price they advertised was exactly the same as I ended up paying which unfortunately .does not always happened. My lease is up in 3 years and am sure to be back. More

Sales 5 stars, service 1 to 2 stars My salesman Mark Graffagna was terrific. Purchasing the car went extremely well and without a hitch. The “Geniuses” did a great job showing me how the My salesman Mark Graffagna was terrific. Purchasing the car went extremely well and without a hitch. The “Geniuses” did a great job showing me how the many computerized features work. BMW’s service, both at this dealership and the Westmont IL location, is not nearly as good as sales. Scheduling a service can be difficult and unpleasant. They want you to deal with a “Service Adviser”, an unnecessary, time consuming step. It is not unusual for a problem to require more than one appointment to resolve, with each additional appointment resulting in significant increase cost. Over the years I think service has returned the car to me washed perhaps 2 or 3 times. More