Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,281 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,281 reviews
November 24, 2020
Thank you Harry G for making everything smooth and easy buying experience. Service is excellent and i will definitely recommend this dealership. Thanks Again Harry G buying experience. Service is excellent and i will definitely recommend this dealership. Thanks Again Harry G More
by ariel.barriga
Employees Worked With
Harry Gianos
November 24, 2020
Russ Millard was a pleasure to work with and made the entire process easy! I highly recommend Bill Jacobs BMW and Russ in particular, and I am thrilled with my vehicle purchase! entire process easy! I highly recommend Bill Jacobs BMW and Russ in particular, and I am thrilled with my vehicle purchase! More
by AmyD
Employees Worked With
Russ Millard
November 23, 2020
Excellent team who explained the process of ordering my model easy. They are very knowledgeable, professional and courteous. Made my new car buying very easy model easy. They are very knowledgeable, professional and courteous. Made my new car buying very easy More
by Sam
Employees Worked With
Harry Gianos
November 22, 2020
Bill Jacobs BMW of Naperville were very professional and courteous to work with. My wife and I had the pleasure of dealing with Russ Millard through the whole ordering process. He kept us updated, answered courteous to work with. My wife and I had the pleasure of dealing with Russ Millard through the whole ordering process. He kept us updated, answered all of our questions, and was sincere and kind. I would highly recommend him to fulfill your car needs. I will definitely contact him again in the future as I look forward to purchasing an X5. Best of all, he is a Hawkeye! More
by Andreesenjla62
Employees Worked With
Russ Millard
November 21, 2020
Thank you to Mike A and the entire Bill Jacob's team, great attention to detail when my vehicle is in for service, will recommend to all my friends to go to Bill Jacob's for service. great attention to detail when my vehicle is in for service, will recommend to all my friends to go to Bill Jacob's for service. More
by Bingogeri777
Employees Worked With
Mike Alwin
November 21, 2020
Bill Earnest, Dean Klementzos, Daniel Dolce and the entire team at BMW are all awesome! I would highly recommend Bill Jacobs BMW for all of your automotive needs! entire team at BMW are all awesome! I would highly recommend Bill Jacobs BMW for all of your automotive needs! More
by WadeWit
Employees Worked With
Bill Earnest, Dean Klementzos, Daniel Dolce
November 19, 2020
Good customer service but you will have to check behind them before your 14day warranty is over I was told my vehicle was perfectly fine and then I found out I needed front rotors after purchasing the vehi them before your 14day warranty is over I was told my vehicle was perfectly fine and then I found out I needed front rotors after purchasing the vehicle two days later More
by Kawaunajones
Employees Worked With
Laureel camp
November 19, 2020
Great sales experience. Bill Earnest did a great job in making the experience quick and hassle free. Finance department helpful with my purchase at the dealer. making the experience quick and hassle free. Finance department helpful with my purchase at the dealer. More
by Mike05keat
Employees Worked With
Bill Earnest
November 17, 2020
You don’t need to shop around , word of mouth is the best advertisement! Beautiful Show room , shop around your favorite cars , don’t be afraid to ask stupid questions. advertisement! Beautiful Show room , shop around your favorite cars , don’t be afraid to ask stupid questions. More
by Connie Y
Employees Worked With
Nick Pandora
November 16, 2020
Very easy to work with. No sales pressure and no back and forth sales games. Price quoted the first time was their best price and very fair. I enjoy dealing with them. Russ Millard and Mike Adler are a great forth sales games. Price quoted the first time was their best price and very fair. I enjoy dealing with them. Russ Millard and Mike Adler are a great team! More
by Jim B
Employees Worked With
Russ Millard
