Bill Jacobs BMW

Excellent staff at Bill Jacobs BMW. My experience was excellent from the moment I entered the dealership up until I drove off with my X5. Russ displayed excellent customer service skills, superior knowle excellent from the moment I entered the dealership up until I drove off with my X5. Russ displayed excellent customer service skills, superior knowledge of the BMW brand and automotive industry in general. Russ was always friendly, respectful, yet professional. The entire process took a couple of months because I wanted to make sure I ended up purchasing what I really wanted, at a price I considered fair. During this time the staff was very patient and didn't know push at all. Aldijana explained all my options in terms of additional services available, and also provided me with very fair financing terms. I totally recommend working with Russ. I am sure you will have an excellent experience as well. Thanks Bill Jacobs BMW of Naperville. More

The staff at Bill Jacob’s BMW made my buying process easy and enjoyable. They really went above and beyond to help me find a car and deal that fit my needs! and enjoyable. They really went above and beyond to help me find a car and deal that fit my needs! More

Khalil Guisse was the client advisor that I worked with for my X5 purchase. He is an excellent client advisor to work with. He kept me up to date through the entire process and was transparent and honest w for my X5 purchase. He is an excellent client advisor to work with. He kept me up to date through the entire process and was transparent and honest with the pricing and what he could do. He walked me through the additional services that they offer but never tried to force them on me. Once I got there, not only did he have all the paperwork ready but also did a complete walk through with me on the car and all the cool features. He also helped me in getting the accessories that I wanted. Made the overall purchase a great experience and highly recommend him. More

Russ was very pleasant to work with and he made the buying process easy. Thank you for making the trip to Chicago worth it Russ! buying process easy. Thank you for making the trip to Chicago worth it Russ! More

Lauralee Camp was excellent. She kept us informed all along the car delivery process. Staff was attentive and selection of cars was great. Very pleasant total experience. along the car delivery process. Staff was attentive and selection of cars was great. Very pleasant total experience. More

What a great experience! I order a M340 and Mark Graffagna did a great job in keeping me informed. Bill Earnest assisted at delivery. Five stars Graffagna did a great job in keeping me informed. Bill Earnest assisted at delivery. Five stars More

Russ and everyone at the dealership where excellent in their support in helping me surprise my wife with her new BMW. Thanks for everything and I look forward to worming with the Entire Bill Jacob’s fami their support in helping me surprise my wife with her new BMW. Thanks for everything and I look forward to worming with the Entire Bill Jacob’s family in the months and years to come. More

Mo and everyone at Bill Jacobs were a pleasure to deal with. Best car buying experience I have ever had... extremely happy with my experience and purchase. Joseph Harrod with. Best car buying experience I have ever had... extremely happy with my experience and purchase. Joseph Harrod More

My experience was very smooth and easy. All of the staff were very friendly especially Russ. He made the whole process of buying a car very easy and took it very personally as if he’s buying a car for himse were very friendly especially Russ. He made the whole process of buying a car very easy and took it very personally as if he’s buying a car for himself. Great place, 100% recommend visiting! More

Great experience with this dealer! Khalil Guissé was our salesperson and he was easy to work with and professional. Mike Alder negotiated the price and beat the pricing offered by a competitor even though t salesperson and he was easy to work with and professional. Mike Alder negotiated the price and beat the pricing offered by a competitor even though the car we bought was more expensive. Everything was very streamlined from the negotiations to the financing paperwork. We were in and out within an hour and a half. Highly recommend Khalil, Mike and the entire Bill Jacobs team! More