Bill Jacobs BMW
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Russ was incredible from the first engagement to the purchase. High recommend asking for him for incredible customer service and candid dialogue. The process was smooth and he worked around my needs a purchase. High recommend asking for him for incredible customer service and candid dialogue. The process was smooth and he worked around my needs and timelines. More
We had a great experience buying a used car from Bill Jacobs dealership. We were very pleased David Reynoso who was our salesman. He was very patient with us as we test drove a couple of the cars we were Jacobs dealership. We were very pleased David Reynoso who was our salesman. He was very patient with us as we test drove a couple of the cars we were interested in. He answered all of our questions and knew information and details for each car we test drove. The questions he was not able to answer he sought out help and got the answers for us. We never felt pressure to buy any of the cars. He was very pleasant to work with and was very fair with us as we sat down and talked numbers with him on the SUV we ended up buying. I would definitely recommend David and the dealership of Bill Jacobs BMW. Very professional and courteous dealership who will work with you to make the whole experience enjoyable. Tom Ludwig More
I had a fantastic experience with Bill Jacobs BMW. I recently sold my e46 M3 and I was itching to get a M2 Competition. I knew it was going to be difficult since it is the last year BMW is producing the recently sold my e46 M3 and I was itching to get a M2 Competition. I knew it was going to be difficult since it is the last year BMW is producing the F87 chassis. I'm from NY and I called the dealership where I purchased my X5 from, but they didn't have any allocations at all. I did a search on Kilter and the exact build configuration showed up on Kilter pointing to Bill Jacobs. Mark (BMW CA) picked up the phone and he advised me that vehicle already has an owner and is waiting for pick-up. He was kind enough to tell me that he may have one more allocation remaining for his dealership and he will check. In less than 5 minutes, he called me back and he said he can get the car for me. I gave him my build sheet along with a deposit. Mark was extremely responsive and he kept me informed throughout the entire process with my production number, when it went into production, when it went into the boat and the expected timeframe of when it will arrived. I made two changes throughout the transaction - 1) interior color and 2) delivery at the performance center. Mark was extremely accommodating and this dealership did a fantastic job with signing all of the paperwork remotely in NY with a local attorney/notarizer. Seriously, look no further - buy your vehicle from them. They're easy to deal with and they're great! More
Always a great experience with Bill Jacobs BMW. I can't say enough about Josh and his thoughtful approach in the buying process. He helped me get exactly what I was looking for at the price I had in mind, say enough about Josh and his thoughtful approach in the buying process. He helped me get exactly what I was looking for at the price I had in mind, and the process was smooth and quick. I left feeling very confident and happy about my purchase. More
Great experience with the Bill Jacobs team. The GM Mike and SA Bill Earnest were extremely responsive to my numerous emails keeping me readily informed while I awaited the production of my 2021 M3. They a and SA Bill Earnest were extremely responsive to my numerous emails keeping me readily informed while I awaited the production of my 2021 M3. They also provided me the best deal in the country on a car that was in very high demand. They were both ready to go the extra mile. Also, Amir in finance did a great job with signing of paperwork remotely in Los Angeles. Felt more like a family transaction than a sale experience. Overall, highly recommend. More
Excellent experience. Ordered a new vehicle and the process was simple and streamlined. I picked up the vehicle yesterday and they took care of everything in an efficient manner. process was simple and streamlined. I picked up the vehicle yesterday and they took care of everything in an efficient manner. More
Russ made my first time buying experience one to remember. He took the time to explain everything to me, and gave me useful information regarding servicing my car and introduced me to MO. Russ went remember. He took the time to explain everything to me, and gave me useful information regarding servicing my car and introduced me to MO. Russ went above and beyond to make this a wonderful process and a swift one. I look forward to working with him in the future! More