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Bill Jacobs BMW
Naperville, IL
2,829 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,833 reviews
August 27, 2021
River una experiencia agradable, Mohammed.Elkhatib River una experiencia agradable, Mohammed.Elkhatib trabajo conmigo, y el siempre muy amable, referente al préstamo fue muy rápido todo, todos los River una experiencia agradable, Mohammed.Elkhatib trabajo conmigo, y el siempre muy amable, referente al préstamo fue muy rápido todo, todos los empleados fueron muy amables conmigo More
by Martha
Employees Worked With
Mohammed.Elkhatib
August 27, 2021
Having been a customer of Bill Jacobs, dating back to 1988 .. I've watched some of the service and sales staff "grow up" in the business .. I moved stateside with my 1986 and just purchased my 12th BMW, 1988 .. I've watched some of the service and sales staff "grow up" in the business .. I moved stateside with my 1986 and just purchased my 12th BMW, last week -- 10 of them from Bill Jacobs. The level of service I've received from this dealership over the years is, quite simply, second to NONE. Mark Graffagna in sales, Eric Ryan and Mo Ali in service, are always receptive and always go above and beyond to take care of me -- which has resulted in a number of my friends and colleagues choosing Bill Jacobs .. with so many dealers to choose from, they EARN your business and ultimately, your trust. More
by dragonmarietta1
Employees Worked With
Mark Graffagna, Mo Ali, Eric Ryan
August 26, 2021
It was a pleasure making my first BMW purchase with the team here! Not only was the experience wonderful & amazing customer service from David & Aldijana but it was so quick & on a Saturday! The car I want team here! Not only was the experience wonderful & amazing customer service from David & Aldijana but it was so quick & on a Saturday! The car I wanted was parked and ready to go when we arrived. David spent time answering and going over my questions about specs between two different cars so I could understand the best choice. He even had someone bring a car with an interior which I thought I may have wanted. Usually purchasing a car is stressful but this was stress free & I left with a big smile and new car. David waited while my fiancé arrived so we could ensure that was the purchase for us after our test drive. Aldijana spent her time with me going over the paperwork and explaining everything on the paperwork but it was also quick! Thank you so much! Looking forward to our next purchases with you! More
by maggiechlebda3
Employees Worked With
Aldijana & David R
August 20, 2021
Bill Jacobs BMW had the right vehicle at the right price. The deal we got made it worth the 4-hour drive from our home in Indiana 200+ miles away. Russ Millard was great to work with. He was very responsiv The deal we got made it worth the 4-hour drive from our home in Indiana 200+ miles away. Russ Millard was great to work with. He was very responsive to our questions and made the transaction as smooth as possible. And he was very friendly and helpful when we took delivery and explained many of the vehicle's features clearly. More
by jlcinnamon
Employees Worked With
Russ Millard
August 14, 2021
They care about the customer and provide high quality service. I had a great experience working with Mark Graffagna and the entire team at Bill Jacobs. Great job!! service. I had a great experience working with Mark Graffagna and the entire team at Bill Jacobs. Great job!! More
by rpjohn58
Employees Worked With
Mark Graffagna
August 14, 2021
Russ was fantastic to work with and made the process convenient and efficient. I appreciated his clear communication, his understanding of my priorities, and his commitment to going above and beyond for convenient and efficient. I appreciated his clear communication, his understanding of my priorities, and his commitment to going above and beyond for his clients. I will definitely be reaching out to Russ for my future car buying needs. More
by Corbin
Employees Worked With
Russ Millard
