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Bill Jacobs BMW
Naperville, IL
2,827 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,827 reviews
September 01, 2021
We had a great experience at Bill Jacob’s BMW with our advisor Harry. We got our second car from Harry, and he made the process seamless from the building process to delivery. We appreciate the attention advisor Harry. We got our second car from Harry, and he made the process seamless from the building process to delivery. We appreciate the attention to detail and the knowledgeable staff at Bill Jacob’s. Definitely the best place to purchase or lease a new BMW, and we are grateful to have a great advisor like Harry! More
by Rfiguer90
Employees Worked With
Harry Gianos
August 31, 2021
I was a walk-in on a Thursday but treated like a long term customer. Very friendly and attentive staff. They exceeded expectations and I drove off in my new car Saturday morning. term customer. Very friendly and attentive staff. They exceeded expectations and I drove off in my new car Saturday morning. More
by tjbabbott
Employees Worked With
MOHAMMED ELKHATIB, MARK KANTER
August 28, 2021
Thank you to Mike Alwin for the continued excellent service provided , always makes sure all my services are up to date and advises on any other services I may need service provided , always makes sure all my services are up to date and advises on any other services I may need More
by Bingogeri777
Employees Worked With
Mike Alwin
August 27, 2021
River una experiencia agradable, Mohammed.Elkhatib River una experiencia agradable, Mohammed.Elkhatib trabajo conmigo, y el siempre muy amable, referente al préstamo fue muy rápido todo, todos los River una experiencia agradable, Mohammed.Elkhatib trabajo conmigo, y el siempre muy amable, referente al préstamo fue muy rápido todo, todos los empleados fueron muy amables conmigo More
by Martha
Employees Worked With
Mohammed.Elkhatib
August 27, 2021
Having been a customer of Bill Jacobs, dating back to 1988 .. I've watched some of the service and sales staff "grow up" in the business .. I moved stateside with my 1986 and just purchased my 12th BMW, 1988 .. I've watched some of the service and sales staff "grow up" in the business .. I moved stateside with my 1986 and just purchased my 12th BMW, last week -- 10 of them from Bill Jacobs. The level of service I've received from this dealership over the years is, quite simply, second to NONE. Mark Graffagna in sales, Eric Ryan and Mo Ali in service, are always receptive and always go above and beyond to take care of me -- which has resulted in a number of my friends and colleagues choosing Bill Jacobs .. with so many dealers to choose from, they EARN your business and ultimately, your trust. More
by dragonmarietta1
Employees Worked With
Mark Graffagna, Mo Ali, Eric Ryan
August 27, 2021
I don’t know why my reviews are keep disappearing lol. Anyways, I am a f1 student with no ssn and state license. So it was a hard process but Russ did his best and we finally made it. If you are looking f Anyways, I am a f1 student with no ssn and state license. So it was a hard process but Russ did his best and we finally made it. If you are looking for a dealer who works with his full effort, Russ will be the right guy for you. Thanks Russ! More
by jtcho
Employees Worked With
Russ,Millard
August 26, 2021
It was a pleasure making my first BMW purchase with the team here! Not only was the experience wonderful & amazing customer service from David & Aldijana but it was so quick & on a Saturday! The car I want team here! Not only was the experience wonderful & amazing customer service from David & Aldijana but it was so quick & on a Saturday! The car I wanted was parked and ready to go when we arrived. David spent time answering and going over my questions about specs between two different cars so I could understand the best choice. He even had someone bring a car with an interior which I thought I may have wanted. Usually purchasing a car is stressful but this was stress free & I left with a big smile and new car. David waited while my fiancé arrived so we could ensure that was the purchase for us after our test drive. Aldijana spent her time with me going over the paperwork and explaining everything on the paperwork but it was also quick! Thank you so much! Looking forward to our next purchases with you! More
by maggiechlebda3
Employees Worked With
Aldijana & David R
