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Bill Jacobs BMW
Naperville, IL
3,278 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,278 reviews
October 28, 2022
Wow! The level of service throughout our buying process provided by Giovonna and the entire Bill Jacobs team was nothing short of exemplary. We ordered a The level of service throughout our buying process provided by Giovonna and the entire Bill Jacobs team was nothing short of exemplary. We ordered a new X5 4 months ago, which was delayed due to a backlog of orders at BMW. Giovonna continuously kept us updated, answered questions, and provided us with everything ahead to time to make the actual buying process efficient and painless. Dan in the finance office was honest and forthright, providing sound information without bias. I highly recommend this dealer and we will absolutely be purchasing from Giovonna and the Bill Jacobs team again! More
by Anne
Employees Worked With
Giovonna Montalvo
October 28, 2022
Thank you to Mike Alwin for the attention to detail each service visit, Mike is extremely efficient and always take the time to explain what is needed for service. service visit, Mike is extremely efficient and always take the time to explain what is needed for service. More
by Bingogeri777
Employees Worked With
Mike Alwin
October 26, 2022
Donnie and the rest of the service team exceeded my expectations. They fought to get my vehicle repaired under warranty when it was denied initially. I’ll be sure to only get my car serviced at this lo expectations. They fought to get my vehicle repaired under warranty when it was denied initially. I’ll be sure to only get my car serviced at this location from now on. More
by jpekelder
Employees Worked With
Donnie Kaegebein
October 25, 2022
Bill and Mohammed were amazing to work with and sold me my dream car! Great customer service and overall amazing experience. Do not hesitate to get your next vehicle here! Thank you so much! my dream car! Great customer service and overall amazing experience. Do not hesitate to get your next vehicle here! Thank you so much! More
by CharlieBMW
Employees Worked With
Bill Earnest, Mohammed
October 25, 2022
Great dealership with a great team. Giovanna was amazing and prompt throughout. There was some confusion about my current lease return and the new car purchase, but Giovanna & Rob were Giovanna was amazing and prompt throughout. There was some confusion about my current lease return and the new car purchase, but Giovanna & Rob were helpful/quick to get that taken care of. Definitely 5/5 stars More
by faz
Employees Worked With
Giovanna, Rob
October 25, 2022
Donnie Bill is great! He makes bringing my car in for service quick and easy! He’s so knowledgeable! Thanks Donnie for all you do! He makes bringing my car in for service quick and easy! He’s so knowledgeable! Thanks Donnie for all you do! More
by taishafox
Employees Worked With
Donnie
October 24, 2022
Mike Alwin was a pleasure to deal with while servicing my BMW M2. He was thorough, friendly and professional explaining services needed. Even though there are closer dealers, I'll always drive the extra 45 m BMW M2. He was thorough, friendly and professional explaining services needed. Even though there are closer dealers, I'll always drive the extra 45 minutes to an honest dealer. More
by mattb
Employees Worked With
Mike A
October 23, 2022
Took my car to Bill Jacob's for some service and I was not knowing what to expect but luckily Jacob Murrar took care of me and I left extremely satisfied not knowing what to expect but luckily Jacob Murrar took care of me and I left extremely satisfied More
by gazi3001
Employees Worked With
Jacob Murrar
October 23, 2022
Bill Jacobs BMW knows how to take care of it customers and it starts with their employees. Jacob Murrar always does a great job servicing my cars. and it starts with their employees. Jacob Murrar always does a great job servicing my cars. More
by Bilalk1992
Employees Worked With
Jacob Murrar
