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Bill Jacobs BMW
Naperville, IL
2,862 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,862 reviews
December 28, 2021
This dealership is very customer friendly. It was a good experience. No one was overly pushy. Everyone is very friendly. We started with Mo initially on our first visit and finished with Khalil with our pur experience. No one was overly pushy. Everyone is very friendly. We started with Mo initially on our first visit and finished with Khalil with our purchase. They both worked with us to find the right SUV for this very particular customer (LOL). Khalil worked DILIGENTLY to get me exactly what I wanted. I LOVE my new car!!! More
by smoma123
Employees Worked With
Khalil Guisse and Mohammed Elkhatib
December 26, 2021
Great experience at Bill Jacobs BMW with Mike Alwin , came in with no appointment and my vehicle having issues, Mike was able to get me in and provide me transportation so I was able to get around, had m came in with no appointment and my vehicle having issues, Mike was able to get me in and provide me transportation so I was able to get around, had my car fixed later that day, great service. More
by lnewberry23
Employees Worked With
Mike Alwin
December 24, 2021
Great service from Mike Alwin , got me in last minute before a took a long road trip for the holidays, I can always count on Mike for any service I need. before a took a long road trip for the holidays, I can always count on Mike for any service I need. More
by Bingogeri777
Employees Worked With
Mike Alwin
December 20, 2021
Mark G is an excellent advisor! We came into Bill Jacobs to test drive and order an x7, but to our surprise there was one in stock. It was exactly what we were looking for! Our purchase was very straightfor to test drive and order an x7, but to our surprise there was one in stock. It was exactly what we were looking for! Our purchase was very straightforward and we drove away with our dream car the same day! More
by Ola
Employees Worked With
Mark G
December 17, 2021
Purchasing a new 2022 car from Bill Earnest was a pleasant and productive experience.. Bill was knowledgeable, helpful, friendly and patient. The price was fair and somehow he arranged for factory de pleasant and productive experience.. Bill was knowledgeable, helpful, friendly and patient. The price was fair and somehow he arranged for factory delivery nearly a month sooner than expected. At delivery, Nic Cortellini thoroughly explained how to use the car's technology and ended with a gracious invitation to be in touch if questions arise later. Overall, this was an impressive car buying experience. More
by X3 buyer
Employees Worked With
Bill Earnest, Nic Cortellini
December 14, 2021
Jeff was the nicest most helpful service tech ever. His knowledge of BMW’s was top of the line. Thank you Jeff for your guidance and help getting our car back on the road. knowledge of BMW’s was top of the line. Thank you Jeff for your guidance and help getting our car back on the road. More
by Kingbyte48
Employees Worked With
Jeff H.
