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Bill Jacobs BMW
Naperville, IL
2,862 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,862 reviews
January 03, 2022
It has been about a year since I purchased my BMW from this dealership. It's been a great car and I give credit to Bill Earnest for his very responsive phone and email communication. I have since been to this dealership. It's been a great car and I give credit to Bill Earnest for his very responsive phone and email communication. I have since been to Bill Jacobs twice, once to talk cars with Bill and another for service. Service, by the way, was excellent at Bill Jacobs BMW. I received a loaner and also got my car back the same day. More
by PC
Employees Worked With
Bill Earnest
December 31, 2021
I had a good experience purchasing my first luxury vehicle, my first BMW, and my first hybrid... a 2021 330e. It was kind of an unusual purchase, as it was a courtesy vehicle with 9K miles on it but s vehicle, my first BMW, and my first hybrid... a 2021 330e. It was kind of an unusual purchase, as it was a courtesy vehicle with 9K miles on it but still considered "new," and had some quirky things about when the warranty period started and the rebates that could be applied... but my salesman Russ was patient with all my questions. The staff at Bill Jacobs BMW were all very accommodating and friendly. I feel fortunate they were able to locate the car we wanted to buy, and I feel like we got a fair deal. The hybrid experience is a learning curve, but so far we absolutely love the car! More
by smconwell
Employees Worked With
Russ Millard, Rob Trax, Nic Cortellini
December 31, 2021
Awesome service and attention to detail. We have worked with Mark Graffagna for years and he has been fantastic. Service team is also excellent, especially Mike Collins! Thank you Bill Jacobs! with Mark Graffagna for years and he has been fantastic. Service team is also excellent, especially Mike Collins! Thank you Bill Jacobs! More
by Tina
Employees Worked With
Mark Graffagna
December 31, 2021
Bill made my experience extraordinary, most of my interactions were via email and Bill was able to find the perfect car at a fair price! interactions were via email and Bill was able to find the perfect car at a fair price! More
by LUIS B.
Employees Worked With
William Earnest, Mike, Greg
December 30, 2021
I just purchased a 2022 X3 from Bill Jacobs BMW Naperville and the experience was excellent. Nicholas Pandola was outstanding, very helpful and friendly. He is truly an asset to your sales team. Naperville and the experience was excellent. Nicholas Pandola was outstanding, very helpful and friendly. He is truly an asset to your sales team. I would recommend Bill Jacobs BMW to anyone. More
by cgm803
Employees Worked With
Nicholas Pandola
December 28, 2021
Very straight forward and to the point dealership. You don’t feel like they are taking advantage of you and they work hard to find/get what you want. don’t feel like they are taking advantage of you and they work hard to find/get what you want. More
by jlm0586
Employees Worked With
Bill Earnest
December 28, 2021
Khalil was very responsive and knowledgeable, but not pushy. The dealerships pricing was also the best of the ones I contacted. Would definitely recommend and use again. pushy. The dealerships pricing was also the best of the ones I contacted. Would definitely recommend and use again. More
by Rob C
Employees Worked With
Khalil Guissé
