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Bill Jacobs BMW
Naperville, IL
2,864 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,864 reviews
February 08, 2022
Russ was great! Prepared and completed everything in a moments notice!! He was patient and walked me through each step!! Charles, the BMW Genius was very helpful and patient as well! I was floating in t moments notice!! He was patient and walked me through each step!! Charles, the BMW Genius was very helpful and patient as well! I was floating in the clouds the whole time!!! More
by Cindy Battaglia
Employees Worked With
Russ Millard & BMW Genius Charles McIntyre
February 08, 2022
Second time buying a BMW from Bill Jacobs. Mo is always a pleasure to work with amazing customer service love working with him. Mike in sales and Daniel in finance went the extra mile. Bill Jacobs is our go pleasure to work with amazing customer service love working with him. Mike in sales and Daniel in finance went the extra mile. Bill Jacobs is our go to for new cars and service! More
by Joseph Harrod
Employees Worked With
Mo, Mike, Daniel
February 08, 2022
Working with Bill Earnest and John Stout was a fantastic experience for our new purchase of a 2022 X7 M50i as well as our previous BMW's that needed service. The sales experience was amazing and Bill even l experience for our new purchase of a 2022 X7 M50i as well as our previous BMW's that needed service. The sales experience was amazing and Bill even let us know when the vehicle that initially was not available that we wanted did become available. More
by Adesai23
Employees Worked With
Bill Earnest, John Stout
February 08, 2022
Excellent service! Russ Millard was amazing! I highly recommend this dealership. This was the 5th dealership I visited in the past couple days and none of them compare to you all. recommend this dealership. This was the 5th dealership I visited in the past couple days and none of them compare to you all. More
by jessica.a.turner5
Employees Worked With
Russ Millard, Rob
February 07, 2022
I received excellent service from everyone involved from my online inquiry to my ultimate purchase and all of the steps in between. my online inquiry to my ultimate purchase and all of the steps in between. More
by NS
Employees Worked With
Russ Millard, Robert, Terry Mancuso, Amir Hashemi
February 05, 2022
Russ provided info in a manner I understood, played zero games with me, and got the job done. This is why I purchased a new car from him/them. Also, Mr. Jacobs is a fellow Marine... Semper Fi. games with me, and got the job done. This is why I purchased a new car from him/them. Also, Mr. Jacobs is a fellow Marine... Semper Fi. More
by mesarsjls
Employees Worked With
Russ
February 03, 2022
The sales staff was very attentive and went out of their way to create a very low pressure sales experience. The facilities we also among the best in the area. way to create a very low pressure sales experience. The facilities we also among the best in the area. More
by Judson
Employees Worked With
David Reynoso
February 03, 2022
Worked with Bill on securing a 2022 M3 via email. Quick responses and everything was straight forward and professional. When it came to pricing it went as easy a possible....no games just a simple total am responses and everything was straight forward and professional. When it came to pricing it went as easy a possible....no games just a simple total amount due. Would definitely recommend Bill and the dealership. More
by TheCotto
Employees Worked With
Bill Earnest
January 30, 2022
My application got approved in just two days! The reception and hospitality during the documentation was second to none. I will buy again here and will definitely recommend my friends. Thank you so reception and hospitality during the documentation was second to none. I will buy again here and will definitely recommend my friends. Thank you so much, Bill Jacobs! More
by Doyin
Employees Worked With
Bill Earnest
