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Bill Jacobs BMW
Naperville, IL
2,867 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,867 reviews
February 23, 2022
Yesterday I was thrilled to bring home my new 2022 BMW M440i. This is the 6th new car that I have bought from Bill Jacobs BMW and I will never go anywhere else. My sales advisor Bill Earnest has been a M440i. This is the 6th new car that I have bought from Bill Jacobs BMW and I will never go anywhere else. My sales advisor Bill Earnest has been a trusted advisor, a fellow BMW enthusiast and a great friend for many years now. Bill and the rest of the team go out of their way to foster a long term professional relationship. My service advisor is Mo Ali and it's amazing how much he and the rest of the team in the service dept. truly care about my satisfaction. They always take care of the details, like making sure that my car is washed after service, getting me a loaner if needed and even checking the battery on my key fob. They really care! I cannot say enough about how well I have been treated by everyone there ever since I bought my first BMW back in 2005. My sincere thanks to Bill, Mo, and the rest of the Bill Jacobs team for taking such great care of me for these past 17 years, and I know I'll be back for another new BMW in the near future. More
by Jerry Dattilo
Employees Worked With
Bill Earnest, Mo Ali, Mike Alder
February 23, 2022
Thank you to Mike Alwin and the Bill Jacobs team for making he service visit a pleasure, I will always continue to do my service with Mike and Bill Jacobs. making he service visit a pleasure, I will always continue to do my service with Mike and Bill Jacobs. More
by Bingogeri777
Employees Worked With
Mike Alwin
February 23, 2022
Russ Millard helped me order the car I wanted. Bill Jacobs seems to have the allocations as it went into production immediately. Until delivery, everything was done through phone, email, and tex Bill Jacobs seems to have the allocations as it went into production immediately. Until delivery, everything was done through phone, email, and text. Terry helped with my old car. You can tell Russ is well seasoned in the delivery process. All went smoothly. Happy with my new car. More
by 2Doors
Employees Worked With
Russ Millard, Terry Mancuso
February 20, 2022
Excellent service and updates from start to finish, the process was seamless and I was well informed. Really enjoyed working with Khalil throughout. process was seamless and I was well informed. Really enjoyed working with Khalil throughout. More
by Kirklinna02
Employees Worked With
Khalil Guisse
February 19, 2022
Garbage place! Discrimination at its fullest.. Could have had a 60,000 dollar sale yesterday. 2 BMWs later and still get treated terrible.. Definitely lost a custom Discrimination at its fullest.. Could have had a 60,000 dollar sale yesterday. 2 BMWs later and still get treated terrible.. Definitely lost a customer and will contact corporate of this situation. More
by Micro
Employees Worked With
Kwaku
February 17, 2022
Bill Earnest, my sales advisor and Jeff in service are top notch. I cannot recommend them enough. Everyone I have dealt with is professional and caring and the deals are very fair. I live over an hour aw top notch. I cannot recommend them enough. Everyone I have dealt with is professional and caring and the deals are very fair. I live over an hour away and gladly do business with them and will continue to do so. Save yourself time and headaches and go to Bill Jacob's BMW and see these guys. More
by gtvelil
Employees Worked With
Bill Earnest, Jeff
