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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
2,873 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,873 reviews

May 23, 2022

Amazing Staff. Always helpful and informative staff members. Kuaku took care of what I needed to be done at the last min. great customer service. More

by khanwaleed86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kuaku
Report | Print
May 25, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2022

Mike Alwin always does a great job! Always recommend him to everyone. I can always count on him, even last minute emergencies More

by Art Arndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 25, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

May 23, 2022

Nick Huerter did an awesome job in servicing my 2020 BMW X3. Really Impressive work.👍👍 More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
May 25, 2022 -

Bill Jacobs BMW responded

Hi Heather, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2022

Jeff in service was great! Took care of what I needed done quickly! Very pleasant and helpful. More

by Lfanta1045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 22, 2022

Mike Alwin is the best, Mike always provides the best advice when maintaining my car, I’ve been working with Mike for years and it’s such a pleasure. More

by lnewberry23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

May 22, 2022

Thank you to Mike Alwin for great service,Mike was able to get me in last minute when I had an emergency with my car. More

by Chris Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Chris, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

May 22, 2022

Thank you to Mike Alwin for the continued excellent service always provided, I know Mike will always take care of my car. More

by Rita Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Rita, we really appreciate your feedback! We can't wait to see you again, have a great day.

May 22, 2022

I had a wonderful experience at Bill Jacobs BMW, the team is very helpful and informative and I will be recommending them to family and friends. More

by Marta.Rorata
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!

May 21, 2022

Worked with the service advisor, Steve and had a great experience. He was very helpful and polite. Would definitely recommend going to him. More

by Bruce Guay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Erazo
Report | Print
May 24, 2022 -

Bill Jacobs BMW responded

Hi Bruce, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thanks for the recommendation, and have an amazing day!

May 20, 2022

Thank you to Mike Alwin for always taking care of my cars, Mike and Bill Jacobs team has been incredible to work with for years. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
May 22, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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