Bill Jacobs BMW

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then….....there was Bill Jacobs BMW. Instead, I had friendly people who didn't try to “push” Prepare mentally for the oncoming “pushy salesmen.” And then….....there was Bill Jacobs BMW. Instead, I had friendly people who didn't try to “push” anything on me. They were helpful, they listened and they were accommodating. That was my experience here. My CA, Russ Mullard was fanatic to deal with, he kept me updated from the initial order until delivery. Enjoy dealing with him immensely. Preston, who walked me throw the features of the car, was every bit as great, very knowledgable and friendly. I can't say enough at how pleasant the entire experience has been so far. Highly Recommended. More

I just bought my 3rd BMW from Bill Earnest. He is a pleasure to work with - every time I have bought from him, he has made the experience a great one. Bill and the entire Bill Jacobs team have He is a pleasure to work with - every time I have bought from him, he has made the experience a great one. Bill and the entire Bill Jacobs team have always been great to work with. I will be back to see Bill when it is time to purchase again. More

Bill always ready to help with a sale or any other question or advice about BMW. It’s my 4th BMW vehicle through him. I have a dealer very close to my house, but I always go to Bill Jacobs BMW in Nape question or advice about BMW. It’s my 4th BMW vehicle through him. I have a dealer very close to my house, but I always go to Bill Jacobs BMW in Naperville, they are the best in IL by far. More

Working with Shaun at Bill Jacobs was a breeze! I knew what I wanted, and I got a fair price for the vehicle. It was ordered, came in when expected and it was delivered to me. Simple, quick and I knew what I wanted, and I got a fair price for the vehicle. It was ordered, came in when expected and it was delivered to me. Simple, quick and honest transaction! Thanks Shaun! More

Bill Jacob BMW is awesome. Giovonna Is very nice and efficient. They have lots of vehicles in stock! Giovonna Is very nice and efficient. They have lots of vehicles in stock! More

Nick Huerter did a great job when I brought my x5 in for some service. some service. More

Nick Huerter performed the service on my car. Came back to me in better condition than I brought it in! Great work. Came back to me in better condition than I brought it in! Great work. More

Today I had a great experience with Donnie at Bill Jacobs BMW. His ability to get me in for a quick and easy oil change was greatly appreciated. He shared lots of great info at the active reception. I highly BMW. His ability to get me in for a quick and easy oil change was greatly appreciated. He shared lots of great info at the active reception. I highly recommend this service team! More

Bill Jacobs BMW always delivers exceptional service. I took my car in for an oil change and routine maintenance recently. I was greeted by friendly staff members and my service manager, Donnie Kaegebein I took my car in for an oil change and routine maintenance recently. I was greeted by friendly staff members and my service manager, Donnie Kaegebein, was friendly and very thorough. He explained everything clearly and made the appropriate suggestions on additional service items that my car needed. More

I recently purchased a 2021 C300 from Bill Jacob's BMW on 11/01/22. No cosmetic or mechanical defects/issues were disclosed. When I got home with the vehicle and wiped the windshield down, I discovered 2 cra 11/01/22. No cosmetic or mechanical defects/issues were disclosed. When I got home with the vehicle and wiped the windshield down, I discovered 2 cracks in the windshield; 1 which had began to spread. When I took the vehicle back to Bill Jacob's BMW, I was THEN told the cracks had already been filled in before my purchase and that they would do nothing further. The cracks are directly in my field of vision while driving especially in the daylight. I paid for a vehicle I thought was cosmetically free from visual defects but now I'm stuck with a Mercedes with a cracked windshield. My salesman said "thats unfortunate for you but you signed a contract and the crack was repaired" even though it was not disclosed at purchase and is visible. I am a Veteran with limited eyesight from service connected injuries and did not notice the cracks initially upon delivery. I feel taken advantage of by Bill Jacob's BMW and regret my purchase. More