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Bill Jacobs BMW
Naperville, IL
2,873 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,874 reviews
July 28, 2022
Service department was great ! I worked with Steven Erazo and had a great experience! He let me know everything my car needed and was very polite. I worked with Steven Erazo and had a great experience! He let me know everything my car needed and was very polite. More
by Andreuccetti
Employees Worked With
Steven Erazo
July 26, 2022
Great service by Russ. Regular updates on the car production to delivery. One point to improve is to provide the details about the different coverage options beforehand s Regular updates on the car production to delivery. One point to improve is to provide the details about the different coverage options beforehand so customer have time to contemplate.. More
by Ninu Khanna
Employees Worked With
Russ Millard
July 26, 2022
Thank you to Mike A for taking care of my car on short notice, window was stuck down with rain coming and Mike was able to get me in and supply a car while they completed the repairs. notice, window was stuck down with rain coming and Mike was able to get me in and supply a car while they completed the repairs. More
by Bingogeri777
Employees Worked With
Mike Alwin
July 26, 2022
Just wanted to take a moment and express my gratitude to Mike A. at Bill Jacob’s BMW. He is always welcoming, accommodating and knowledgeable in servicing my car. Never promises what he can’t deliver. 5+ cu Mike A. at Bill Jacob’s BMW. He is always welcoming, accommodating and knowledgeable in servicing my car. Never promises what he can’t deliver. 5+ customer service delivered with a smile. Thank-you! More
by Agnes W.
Employees Worked With
Mike Alwin
July 26, 2022
Mike Alwin is the best ,I know each time my service is taken care of in a timely manner and kept up to date,thanks to Mike and the entire service time. taken care of in a timely manner and kept up to date,thanks to Mike and the entire service time. More
by Chris Eric
Employees Worked With
Mike Alwin
