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Bill Jacobs BMW

Naperville, IL

5.0
2,874 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,874 reviews

August 15, 2022

Great experience working with Russ and the BJ BMW team! Love our new 2023 X7 More

by Dh2harris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Aug 18, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2022

Very overall service and friendly environment. The sales and service team take extra time to ensure to meet customers' needs. The service department goes beyond to meet and answer customers need More

by mryongchin65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reynoso
Aug 17, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2022

The dealership treated us in the most professional manner. It’s rare to have a salesperson that actually listens to the customer. Shaun Patterson certainly did. He made the purchasing of a new car rat More

by jp.semprini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
Aug 10, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

August 07, 2022

We bought our first BMW and our salesman, Bill, was amazing. He was very knowledgeable about all the vehicles and could answer all of our questions. He went above and beyond to help find us exactly wha More

by Cargirl45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
Aug 09, 2022 -

Bill Jacobs BMW responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

August 06, 2022

Dealership was friendly and forthcoming I came from out side to pick my X7 Whole purchase over phone and online Process was smooth Sales person, Russ Willard was very Friendly and helpful Technician More

by S.Peri
Recommend Dealer
Yes
Employees Worked With
Russ Willard sales person
Aug 08, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

August 05, 2022

BJBMW offers the best high-end dealership experience that I have ever been a part of. Simply good and genuine people in every department. I recently moved to the DFW area, yet I chose to fly to Chicago and p More

by DG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
Aug 07, 2022 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

August 03, 2022

From the moment I made my 1st appointment with the BMW dealership to have my car service I was already pleased with the customer service I met Mr. Nick Huerter who greeted me with a genuine smile and hand More

by SHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Aug 04, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2022

I really like their service. Took our car in today and Nick our service person was great. Took time to show me what the issue was, explained everything, was super friendly and he More

by Bonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 04, 2022 -

Bill Jacobs BMW responded

Hi Bonny, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

August 02, 2022

Bill Earnest was super helpful. I had some questions about pricing and availability and he contacted me right away and got the information I needed asap. More

by kellyz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
Aug 04, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out!

August 01, 2022

Bill made completing the buyout of my leased vehicle easy. I always feel good about the transaction when I work with Bill. More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnst
Aug 03, 2022 -

Bill Jacobs BMW responded

Hi Tim, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

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