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Bill Jacobs BMW
Naperville, IL
3,073 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,073 reviews
December 01, 2022
We were greeted by the receptionist. He offered to get our salesman. Our salesman took out time to say “hi” and explain he was with a customer (we did not have an appointment this visit) He offered to get our salesman. Our salesman took out time to say “hi” and explain he was with a customer (we did not have an appointment this visit) he offered to get another salesperson. We said we would wait for him. He came out if his office a couple times to update us that he would help us soon. Russ Millard was so easy to work with. Always keeping us as a priority. More
by Mchris99
Employees Worked With
Russ Millard, Mo Elkhatib
December 01, 2022
We bought our first BMW at Bill Jacobs last Tuesday, after a smooth process of identifying the best car for us, negotiating it, and preparing in such a short period of time. Josh Schneider was instrumen after a smooth process of identifying the best car for us, negotiating it, and preparing in such a short period of time. Josh Schneider was instrumental in our car selection and in getting the best deal for us. I truly enjoyed how welcoming and responsive Josh, and his colleagues were at Bill Jacobs. We are very happy with our new 228 xdrive i ! More
by Andres A
Employees Worked With
Joshua Schneider
November 30, 2022
Worked with Joshua Schneider to order a new car ('23 M3). Overall great experience! Very patient, professional and transparent throughout the entire process. Highly recommended! Overall great experience! Very patient, professional and transparent throughout the entire process. Highly recommended! More
by M3BEVO
Employees Worked With
Joshua Schneider
November 30, 2022
Had the pleasure of working with Donnie yesterday. He reached out to me before my appointment yesterday to let me know that they were short on loaner cars but was still able to get me a loaner. Thank He reached out to me before my appointment yesterday to let me know that they were short on loaner cars but was still able to get me a loaner. Thank you Mike for diagnosing the vehicle before I even left the dealer. Highly recommend Donnie and this dealer!!! More
by Luca
Employees Worked With
Donnie, Mike
November 30, 2022
Amazing customer service, everyone is very welcoming. Khalil was the best, very attentive, knowledgeable. Our car buying experience there was not stressful. Thank you Khalil! Khalil was the best, very attentive, knowledgeable. Our car buying experience there was not stressful. Thank you Khalil! More
by Navanette0324
Employees Worked With
Khalil
November 29, 2022
The customer service from Khalil and the entire team at Bill Jacobs was amazing! They guided me through the process of ordering a new BMW I4 EV from the design, to the production/transit from Germany, to t Bill Jacobs was amazing! They guided me through the process of ordering a new BMW I4 EV from the design, to the production/transit from Germany, to the in dealership buying experience. 5 stars all around! More
by cjadali
Employees Worked With
Khalil Guisse
November 29, 2022
Giovonna helped me with purchasing my first BMW and was incredible. She was professional, prompt and lovely to work with. She made the process of purchasing a new vehicle seamless and stress free. incredible. She was professional, prompt and lovely to work with. She made the process of purchasing a new vehicle seamless and stress free. More
by jerochford
Employees Worked With
Giovonna Montalvo
