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Bill Jacobs BMW

Naperville, IL

5.0
2,951 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,951 reviews

October 15, 2022

Bill Jacobs BMW is a great dealership. I had the pleasure of working with Steven Erazo and he was exceptional advisor. More

by rupak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Rupak, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2022

Had a maintenance scheduled and it went well. Steven Erazo was informative and let me know exactly what my car needed. More

by randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Randy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2022

Enjoyed working with Steven Erazo, he kept me up to date on what my car was getting done. Very polite and helpful. More

by mayur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Mayur, we are very happy to have provided you with such a positive experience! Thanks for taking the time to leave us this information about your recent visit. Take care!

October 15, 2022

Amazing! Great help and follow up. Answered all my questions right away. Great team to work with More

by Ariel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Ariel, thank you so much for your positive comments about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2022

Great service ! Steven Erazo was a pleasure to work with. Took my BMW in for regular maintenance and had a great experience. More

by jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi Jose, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

October 14, 2022

This is the second time I worked with Russ and he made the process just as simple as the first time! More

by Tomtear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ
Oct 18, 2022 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2022

We bought our BMW X5 off lease. We worked with Bill Earnest who did a great job. This dealership has great people, facilities and selection. We’ve been buying from Bill Jacobs fo More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
Oct 17, 2022 -

Bill Jacobs BMW responded

Hi Scott, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2022

Bill & his team are the best people to get your new toy from. As expected impeccable customer service. Thank you Guys. More

by spartanlord21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ernest, Nic Cortellini, Mike Alder
Oct 17, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2022

Russ Millard and Bill Earnest made buying my wife's new BMW the most enjoyable experience we have ever had buying a car. They were responsive, knowledgeable, and a pleasure to deal with. If you are thinki More

by dickporter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Millard / Bill Earnest
Oct 14, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2022

My service rep Donnie. K was excellent. He was very polite, kind, courteous and patient. He took his time to explain everything that was needed for my car and made sure t More

by Shawn34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie K
Oct 14, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

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