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Bill Jacobs BMW

Naperville, IL

5.0
3,078 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,078 reviews

December 19, 2022

Khalil did a great job. I highly recommend him. He was quick to respond and adjusted his approach to the way I needed to make a decision. More

by Michael Baker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Michael, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

December 19, 2022

Russ and the team at Bill Jacobs were both transparent and communicative through the entire process and worked to get my order and delivery in under tight deadlines. Great overall experience. More

by av-review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, thank you so much for your positive comments about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2022

Smooth procedure. Great collection 👍🏻 Russ is an amazing coordinator. I would love to work again with Russ and Bill jacobs. More

by Gaurav.karapurkar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 18, 2022

First time buying a bmw. ...am happy but not 100% satisfied with the vehicle. ( Not having all future that was post online) More

by Victor Ruiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Montalvo
Mar 01, 2023 -

Bill Jacobs BMW responded

Hello Victor, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 17, 2022

Excellent customer service. Russ was very knowledgeable, always communicated with me looking out for what my needs and concerns were. More

by pcsadjust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Millard, Alex Flinn, Anna Borzeck
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Steven Erazo was a great help, very polite and professional. Definitely enjoy working with him. More

by tamira
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 01, 2023 -

Bill Jacobs BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 17, 2022

Really enjoyed working with Steven Erazo. He kept me updated while my car was getting serviced. More

by adam
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 01, 2023 -

Bill Jacobs BMW responded

Adam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Experienced excellent customer service working with Steven Erazo. Great dealership and recommend coming to Bill Jacobs BMW. More

by sandra
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Mar 01, 2023 -

Bill Jacobs BMW responded

Hi Sandra, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 17, 2022

Came in today with a flat and I’m 3 hrs away from home. No appointment and Jacob Murrar took me in and got me back on the road in less than 1 hr. Much appreciated thank you. More

by Edwardgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 01, 2023 -

Bill Jacobs BMW responded

Edwardgr, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2022

Oil service plan for $199 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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