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Bill Jacobs BMW
Naperville, IL
3,078 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,078 reviews
December 22, 2022
Donnie was able to get our issue resolved, it took a while but he was always updating us on the status on the parts that needed to be ordered. Once the part arrived he was able to get it installed fairl while but he was always updating us on the status on the parts that needed to be ordered. Once the part arrived he was able to get it installed fairly quickly. Thank you Donnie for a great experience and excellent customer service. More
by Anthony
Employees Worked With
Donnie Kaegebein
December 20, 2022
Every time, I walk into a car dealership, I worry what type of evil villian or monster lurks in the shadows. Is it really a hive of villainy and evil doers? What sort if hexes, charms and spells are nee type of evil villian or monster lurks in the shadows. Is it really a hive of villainy and evil doers? What sort if hexes, charms and spells are needed to ward off the evil. However, my experience with Bill Jacobs BMW has not required the use of the dark arts to have a satisfactory car buying experience. This is the second car I have purchased from Bill Jacobs BMW this year. Russ is an amazing person to do business with and made buying another car from him an easy no brainer choice. A fantastic individual to work with. Preston I have also worked with for the second time as well. Great guy who is more that willing to spend as much time with you as necessary to explain the features of your new car. Also, a wonderful individual. If you fancy an opportunity to practice the dark arts you often need when buying a new car then find somewhere else. If you want a very satisfying, pleasant and painless (except to perhaps your wallet) experience of buying a new car then go to Bill Jacobs. Highly Recommended. More
by DW11
Employees Worked With
Russ & Preston
December 19, 2022
Russ is an amazing person and executive to deal with. My friend referred him to me and it has been great experience from the day I walked in to the dealership till I drove my car out yesterday. I would r My friend referred him to me and it has been great experience from the day I walked in to the dealership till I drove my car out yesterday. I would refer him to everyone who is thinking of. BMW More
by Saurav M
Employees Worked With
Russ Millard , Mohammed Elkhatib, Sandy
