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Bill Jacobs BMW

Naperville, IL

5.0
3,082 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,082 reviews

November 07, 2024

Donnie provided us with an exceptional service. He's extremely helpful, knowledgeable, and communicates well. More

by Yi
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Feel free to reach out to us if you need anything. Have a wonderful day.

November 07, 2024

Excellent service. Donnie made me feel welcome and appreciated his knowledge and communication during my service visit. More

by Glenna
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Glenna, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 06, 2024

I had a great experience at this dealership a couple of weeks ago, and worked with Husain Sheikhani to make my dream car happen. He was super friendly and helpful and made the entire process run smoothly. More

by nickhu900922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
HUSAIN SHEIKHANI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to leave a review for us at BMW Service Center. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2024

Alex, thank you so much for helping with my X3. You handled working with the other dealership to get my car fixed. I appreciate all your hard work. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Amy, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Amy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 06, 2024

Our sales agent, Michael F was fantastic- best I have ever had. Love the car and the service! Would highly recommend! More

by DCK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 05, 2024

We recently purchased our first BMW from Bill Jacobs in Naperville. Our overall experience was superior, from the first time we walked in the door for a test drive to the day we took delivery of our new More

by LT
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fontana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 05, 2024

I recommend Bill Jacobs BMW for service. Alex Flinn is outstanding. It’s easy to make an appointment and order accessories from the parts department. Great job. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kimberly, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kimberly, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

November 04, 2024

I recently had the pleasure of working with Christian Johnson at BMW while test driving an X4, and I couldn’t be more impressed. Christian was knowledgeable, friendly, and genuinely passionate about the More

by Janay_brianna
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!

November 04, 2024

Thank you Brendon. As always, you are an outstanding advisor and service from Adam done 100% and on time. Thank you again. Jim More

by jimjacobson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2024

Alex did a great job in handling my Insurance claim. I didn’t even have to do anything. He kept me updated and made sure the correct repairs were authorized. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi David, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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