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Bill Jacobs BMW
Naperville, IL
2,875 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,875 reviews
September 29, 2022
Thanks to Russ Millard, Bill Jacobs BMW proved for the second time to be above and beyond customer service and efficiency, even in a tense new cars’ market. By staying in touch with us during the 3 years second time to be above and beyond customer service and efficiency, even in a tense new cars’ market. By staying in touch with us during the 3 years of our first lease, Russ knew exactly what car could be our next one, and he delivered it. Negotiation, paperwork, delivery… everything was handled by a real professional, genuinely looking for our best interest. I can’t dream of a best relationship with a dealership. More
by Laurent P.
Employees Worked With
Russ Millard
September 29, 2022
Awesome customer service! Mike Alwin never disappoints! Always has the answers to my questions and never any surprises when I come in for service. What he promises is what he Mike Alwin never disappoints! Always has the answers to my questions and never any surprises when I come in for service. What he promises is what he delivers. Thank you Mike A. and Bill Jacobs BMW! 5-star servce! More
by Agnes W.
Employees Worked With
Mike Alwin
September 28, 2022
Ordered a 2023 MX5 the beginning of September. Our salesperson was Russ Millard, he was wonderful, very helpful and knowledgeable . Russ always kept us up to date on what was going on. Our car c Our salesperson was Russ Millard, he was wonderful, very helpful and knowledgeable . Russ always kept us up to date on what was going on. Our car came in sooner then we thought, in about 3 weeks. It's been a great experience working with everyone there. This is our second BMW and probably not our last! More
by Ectongroup
Employees Worked With
Rob Trax, Nic Cortellini
September 28, 2022
Thank you to Mike Alwin for always taking exceptional service in my vehicle Mike has been taking care of my car for years and is always professional. service in my vehicle Mike has been taking care of my car for years and is always professional. More
by Chris Eric
Employees Worked With
Mike Alwin
September 27, 2022
Thank you to Mike A for the continuing excellent service he provides, Mike always has the time for me to answer all my questions and take the time to show me what my vehicle will need. he provides, Mike always has the time for me to answer all my questions and take the time to show me what my vehicle will need. More
by Bingogeri777
Employees Worked With
Mike A
September 26, 2022
Donnie kaegebein solved my brake issue without any charges by putting it on rack and walking me through best solution. Great service! charges by putting it on rack and walking me through best solution. Great service! More
by Matthew.seeland
Employees Worked With
Dave mechanic also great
