Bill Jacobs BMW

Today I had a great experience with Donnie at Bill Jacobs BMW. His ability to get me in for a quick and easy oil change was greatly appreciated. He shared lots of great info at the active reception. I highly BMW. His ability to get me in for a quick and easy oil change was greatly appreciated. He shared lots of great info at the active reception. I highly recommend this service team! More

Bill Jacobs BMW always delivers exceptional service. I took my car in for an oil change and routine maintenance recently. I was greeted by friendly staff members and my service manager, Donnie Kaegebein I took my car in for an oil change and routine maintenance recently. I was greeted by friendly staff members and my service manager, Donnie Kaegebein, was friendly and very thorough. He explained everything clearly and made the appropriate suggestions on additional service items that my car needed. More

I recently purchased a 2021 C300 from Bill Jacob's BMW on 11/01/22. No cosmetic or mechanical defects/issues were disclosed. When I got home with the vehicle and wiped the windshield down, I discovered 2 cra 11/01/22. No cosmetic or mechanical defects/issues were disclosed. When I got home with the vehicle and wiped the windshield down, I discovered 2 cracks in the windshield; 1 which had began to spread. When I took the vehicle back to Bill Jacob's BMW, I was THEN told the cracks had already been filled in before my purchase and that they would do nothing further. The cracks are directly in my field of vision while driving especially in the daylight. I paid for a vehicle I thought was cosmetically free from visual defects but now I'm stuck with a Mercedes with a cracked windshield. My salesman said "thats unfortunate for you but you signed a contract and the crack was repaired" even though it was not disclosed at purchase and is visible. I am a Veteran with limited eyesight from service connected injuries and did not notice the cracks initially upon delivery. I feel taken advantage of by Bill Jacob's BMW and regret my purchase. More

Everyone at the dealership was extremely kind and helpful. Employees went out of their way to greet us even if they were just passing buy. They got us into the car we wanted at the price we wanted. helpful. Employees went out of their way to greet us even if they were just passing buy. They got us into the car we wanted at the price we wanted. More

This is our second car purchased at Bill Jacobs BMW, and with our salesperson, Khalil Guissé. We were so satisfied with our first purchase and the ownership experience, this is where we wanted to go again. with our salesperson, Khalil Guissé. We were so satisfied with our first purchase and the ownership experience, this is where we wanted to go again. The sales experience, customer service after the sale, and service have all been outstanding. More

When I had an issue with my car, Donnie Kaegebein made sure it was safe to drive and I was able to attend my Mom’s birthday party. When I brought it in for service, he knew made sure I got a loaner that sure it was safe to drive and I was able to attend my Mom’s birthday party. When I brought it in for service, he knew made sure I got a loaner that I was comfortable driving. I have confidence in his recommendations that my car will be in top condition. More

The team at Jacobs never disappoints. This our second car from them and would be hard pressed to go anywhere else ever again. This our second car from them and would be hard pressed to go anywhere else ever again. More

Thank you to Mike A for making each service visit as seamless as possible , Mike will always take the time to answer my questions and explain in great detail what I need. seamless as possible , Mike will always take the time to answer my questions and explain in great detail what I need. More

Amazing service! I highly recommend Khalil as your sales representative. He was knowledgeable, great with budgets, and incredibly nice. I highly recommend Khalil as your sales representative. He was knowledgeable, great with budgets, and incredibly nice. More

Donnie Kaegebein was a pleasure to work with. This was my first time having a service done here and he made everything super easy. Very friendly and helpful. This was my first time having a service done here and he made everything super easy. Very friendly and helpful. More