Bill Jacobs BMW

Best Dealership overall. I have bought my last two cars from Bill Jacobs. Alex Flinn in service is the reason I keep coming back. I have bought my last two cars from Bill Jacobs. Alex Flinn in service is the reason I keep coming back. More

The staff is friendly and the waiting area is comfortable, but my experiences since buying my X3 in December 2023 have been disappointing. 1. Purchase Delay – After agreeing to buy the car, I wa comfortable, but my experiences since buying my X3 in December 2023 have been disappointing. 1. Purchase Delay – After agreeing to buy the car, I waited four hours before seeing finance. 2. Drive Mode Button Issue – On the drive home, I noticed the drive mode buttons didn’t work and had no tactile feedback until the cabin warmed up. My first service visit resulted in “no problem found.” Weeks later, after more research and comparing with another BMW, I returned. This time, I was told I must have spilled a Coke on the panel—something I did not do. Only after pushing back was the issue fixed under warranty. Being blamed for a defect present at purchase was disappointing. 3. Alignment Issue – At my first oil change, I was told I needed an alignment. I agreed, but when I got home, I noticed there were no before / after readings provided. After I called for them, I saw the readings were identical or 0.1 degrees changed, and still out of spec in some areas. After contacting the service manager, I was refunded or offered a redo. I chose the redo, which was done correctly—after another 30-minute trip each way. 4. Unnecessary Maintenance – During a recall visit, I was offered my 30K service since I was at 27K miles. I have the maintenance contract so I agreed. I was then told I “needed” differential service for $1,500 in total, and it was not covered by the maintenance contract. Trusting the advisor, I agreed. Later, I checked my invoice and saw a fuel injector and fuel optimizer combo service was performed for $650 and the differential service was $800. The maintenance manual does not mention a fuel injector and optimizer combo service, and the differential service isn’t recommended until 50K miles. My invoice falsely listed them as “per customer request.” I shared all of this in their follow-up survey and never received a response. Bill Jacobs BMW has many great reviews, which is part of why I purchased here. Unfortunately, my experiences were the opposite. My trust is gone—and so is my business. More

Great experience with the team. Brilliant to deal with and made it a seamless process. Highly recommended. Very happy with the vehicle. Russ was excellent and would highly recommend Brilliant to deal with and made it a seamless process. Highly recommended. Very happy with the vehicle. Russ was excellent and would highly recommend him. Hope to do business with him again. More

Very professional and knowledgeable. Christian and the team were easy to work with. I would recommend Christian and the Bill Jacobs team to friends and family. Christian and the team were easy to work with. I would recommend Christian and the Bill Jacobs team to friends and family. More

I deal with Russ Millard at Bill Jacobs. Process was very easy and Russ was a pleasure to deal with. Buying a car is usually a pretty big hassle and very time consuming, this process was e Process was very easy and Russ was a pleasure to deal with. Buying a car is usually a pretty big hassle and very time consuming, this process was effortless. Thank you Bill Jacobs BMW. More

It was a pleasurable experience during my visit. Alex did a great job and was very easy to work with. Alex did a great job and was very easy to work with. More

I love working with Alex . He is so nice and helpful. He always has a car ready for me to drive. My car is always washed when I pick up from service. He is so nice and helpful. He always has a car ready for me to drive. My car is always washed when I pick up from service. More

Always a pleasuse! Accommodated my busy schedule! Joshua is the man to work with. Been working with him for 7 years and will continue to do so on future purchases. Accommodated my busy schedule! Joshua is the man to work with. Been working with him for 7 years and will continue to do so on future purchases. More

I always trust what Alex recommends. I’ve been working with Alex for the last 5 years and have nothing but positive experiences. I’ve been working with Alex for the last 5 years and have nothing but positive experiences. More

Great selection of hard to find cars. I have purchased two cars from my salesman Russ. We made the deals remotely and honored both. No hassle, no games. I have purchased two cars from my salesman Russ. We made the deals remotely and honored both. No hassle, no games. More