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Bill Jacobs BMW
Naperville, IL
2,877 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,877 reviews
January 21, 2023
My family and I drove thirty miles to purchase a vehicle. No one cared to greet us or help. I asked at the front counter for help and got the displeasure of meeting Sales Manager, Terry Mancuso. I informed T No one cared to greet us or help. I asked at the front counter for help and got the displeasure of meeting Sales Manager, Terry Mancuso. I informed Terry I would like to purchase and asked if he wanted to sell a car. He said he isn’t available and I asked if anyone else was. He said he is a Sales Manager. Then asked me if I have an appointment as there are only seventeen advisors and fifty-four appointments so our wait was going to be one to two hours long. I commented I’ll find another dealership to purchase and he said he could then help. I passed on his rudeness. After I left, I visited Bill Jacob’s website to find no where to make an appointment with an advisor as he instructed me that I had to do. I’ll gladly purchase somewhere else. Such a waste of time for my family to drive thirty miles. More
by heifer03.loutish
Employees Worked With
Terry Mancuso
January 18, 2023
Everyone was professional and worked quickly to get me the best deal. Khalil did a great job explaining all the unique features BMW offers and made the whole process quick and easy! the best deal. Khalil did a great job explaining all the unique features BMW offers and made the whole process quick and easy! More
by Tinalee2016
Employees Worked With
Khalil Guisse
January 16, 2023
It was pleasant working with Bill Jacobs BMW. Overall we had a great experience from the test drive to the delivery. We want to special thanks to our sales associate, Bill Earnst, who made the pr Overall we had a great experience from the test drive to the delivery. We want to special thanks to our sales associate, Bill Earnst, who made the process easy, fast, and smooth, we appreciate your help. More
by YS See
Employees Worked With
Bill Earnst
January 14, 2023
David and Preston were a joy to work through the car buying experience. Mohammed was of great assistance in helping finance the car. buying experience. Mohammed was of great assistance in helping finance the car. More
by Posadnick
Employees Worked With
David Reynoso, Preston O’Sadnick, Mohammed
January 09, 2023
Brought my BMW M2 in for service today. Staff assisted me immediately and everyone I encountered was courteous, friendly and attentive. Mike Alwin was my advisor who went over things with m Staff assisted me immediately and everyone I encountered was courteous, friendly and attentive. Mike Alwin was my advisor who went over things with me and was great to deal with! I'll continue to take my car to Bill Jacobs despite closer dealerships to my home. More
by Matt B
Employees Worked With
Mike Alwin
