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Bill Jacobs BMW
Naperville, IL
2,877 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,877 reviews
February 01, 2023
Met with Mo in service. Needless to say I was pleasantly surprised by expertise, efficiency and level of customer service that he performed at! Very impressed on my first Needless to say I was pleasantly surprised by expertise, efficiency and level of customer service that he performed at! Very impressed on my first visit to this dealership. Will now be taking all 3 of our BMWs to Bill Jacobs BMW. It’s great to find someone that is genuine and upfront. Thanks for the outstanding customer service Mo! More
by mcyms
Employees Worked With
Mo Ali
February 01, 2023
I had my x7 serviced at Bill Jacob's bmw , my service provider was Mo , needless to say I was a little nervous but Mo made me feel very comfortable with this whole experience. Thank you Mo and I apprecia provider was Mo , needless to say I was a little nervous but Mo made me feel very comfortable with this whole experience. Thank you Mo and I appreciate the great service , I will recommend to of my friends who own bmw. More
by chato099
Employees Worked With
Mo
February 01, 2023
Mo Ali was awesome to work with. His Customer Service was great. He took the time to answer all of my questions in detail and made me feel comfortable going ahead with the service ne His Customer Service was great. He took the time to answer all of my questions in detail and made me feel comfortable going ahead with the service needed. I will definitely go back if need be. Thank you Mo! More
by yazzy.23
Employees Worked With
Mo Ali
January 31, 2023
This dealership goes above and beyond to help their customers. I worked with Nick H. in the service department and couldn’t be more impressed. The dealership made repairs fast, provided no hassle loane customers. I worked with Nick H. in the service department and couldn’t be more impressed. The dealership made repairs fast, provided no hassle loaner vehicles every time my car went in for repair and Nick kept me constantly updated with videos, text messages, and calls. Some are quick to say dealerships are too expensive for repairs but that is not the case at Bill Jacobs, worth every penny. More
by Tom K.
Employees Worked With
Nick H.
