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Bill Jacobs BMW
Naperville, IL
3,441 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,441 reviews
August 27, 2025
Alex Flinn is very thorough and great with his customers. The service at Bill Jacobs is amazing. It was a pleasure to work with Alex and would recommend him. The service at Bill Jacobs is amazing. It was a pleasure to work with Alex and would recommend him. More
by Scott
Employees Worked With
Alex Flinn
August 25, 2025
Russ was simply terrific - highly recommend him and the dealership. Did a number of little things to make the process seamless. dealership. Did a number of little things to make the process seamless. More
by Stephen
August 23, 2025
KevIn was great to work and knew his stuff about BMW. Excellent customer service answered all my question very professional! Excellent customer service answered all my question very professional! More
by Jerbwn02
Employees Worked With
August 23, 2025
We worked with Kevin at Bill Jacobs BMW to purchase a car, and it was an excellent experience. Kevin has great instincts for understanding what matters to a customer and helped us quickly get exactly wha car, and it was an excellent experience. Kevin has great instincts for understanding what matters to a customer and helped us quickly get exactly what we needed. He was punctual, explained the features clearly, and worked diligently to qualify us for several rebates. Everything was handled smoothly and without error. We definitely look forward to working with him again in the future. More
by Alan Kh
Employees Worked With
August 21, 2025
Great service, support and explanation of all the details from Kevin, Maggie and Kelly who guided us smoothly through the process. Highly recommended. from Kevin, Maggie and Kelly who guided us smoothly through the process. Highly recommended. More
by SP
August 21, 2025
Had a great experience leading BMW IX. Joey Marillo was excellent. 5 stars. Amazing friendly experience. Joey Marillo was excellent. 5 stars. Amazing friendly experience. More
by pthaparmd
Employees Worked With
