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Bill Jacobs BMW
Naperville, IL
3,277 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,277 reviews
October 14, 2023
Jeff Hulsebus is my number one guy to go ! Always helpful. Even when I just drop by for a service question! Jeff goes the extra mile always!!! You better keep him!🤟🤟 And I THANK THE P Always helpful. Even when I just drop by for a service question! Jeff goes the extra mile always!!! You better keep him!🤟🤟 And I THANK THE PERSON WHO CLEANED THE INSIDE OF MY CAR VERY APPRECIATED. I know Jeff requested this even though I did not ask him.😘. Thank you JMB More
by Jo
Employees Worked With
Jeff Hulsebus
October 13, 2023
super helpful group of people. Brendon Chervinko in general was very friendly and helpful. He was easy to work with, helped me get my car service done quicker and also gave me info Brendon Chervinko in general was very friendly and helpful. He was easy to work with, helped me get my car service done quicker and also gave me information i needed regarding another unrelated issue. I recommend Bill Jacobs BMW and Brendon. More
by salar
Employees Worked With
Brendon Chervinko
October 13, 2023
We recently custom ordered a 2024 BMW X3 from Bill Jacobs and the experience from start to finish was outstanding. Excellent Customer Service throughout the entire process. Josh Schneider was our Client Ad and the experience from start to finish was outstanding. Excellent Customer Service throughout the entire process. Josh Schneider was our Client Advisor, and he made the whole process seamless. This is the 2nd car we purchased from him (the other one is a 5 Series) and recommend him to anyone in the market for a BMW. More
by R. Howard
Employees Worked With
Joshua Schneider
October 12, 2023
Amazing experience all around from the moment you step foot into the dealership!! The service staff is top notch and explains the work that will be performed on your vehicle. foot into the dealership!! The service staff is top notch and explains the work that will be performed on your vehicle. More
by ajaipaul
Employees Worked With
Brendon Chervinko
October 12, 2023
Harry, Rob and the team were great! This was my first experience buying a car in this price range... Not gonna lie was a little nervous, worried about buyers remorse, etc. But they m This was my first experience buying a car in this price range... Not gonna lie was a little nervous, worried about buyers remorse, etc. But they made it extremely easy, very much appreciate the time they put in and all the help. Absolutely no buyers remorse here!!!! In fact, could not be happier with the service and purchase. Would absolutely recommend! Thanks so much! More
by PJK7
October 11, 2023
As always, Bill Jacobs BMW(Naperville, IL) has provided excellent service. I had a great experience working with my service advisor Jeff Hulsebus(Thanks Jeff). He was friendly, courteous and provided a excellent service. I had a great experience working with my service advisor Jeff Hulsebus(Thanks Jeff). He was friendly, courteous and provided a detailed description of the work that would be performed as well as regular status reports throughout the day. I have been a customer of Bill Jacobs BMW for 4 years and they have provided an excellent customer experience. I definitely recommend them and look forward to a continuing relationship. More
by rayd.johnson
Employees Worked With
Jeff Hulsebus
October 08, 2023
Great experience all around; I was taken care of from the time I entered the door until I completed the purchase. Everybody communicates well and promptly. Would surely recommend this place to anyone. time I entered the door until I completed the purchase. Everybody communicates well and promptly. Would surely recommend this place to anyone. More
by muhosp15
Employees Worked With
Joshua Schneider
October 08, 2023
I had an awesome and smooth service at Bill Jacobs BMW. I had my purchase through Harry Gianos. He is really great, he helped me a lot all through the process. Recommendation to the store - I would ap I had my purchase through Harry Gianos. He is really great, he helped me a lot all through the process. Recommendation to the store - I would appreciate any complementary items like Mats, or any accessories along with the purchase. More
by Jesh
Employees Worked With
October 07, 2023
Mark was great. The complete buying experience was easy from beginning to end. I would definitely buy a car from here again. The complete buying experience was easy from beginning to end. I would definitely buy a car from here again. More
by marval.l.july
Employees Worked With
