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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
2,879 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,879 reviews

March 22, 2023

Steven Erazo is the the best Advisor I have ever worked with. He treats my car as if it were his own and does not price gouge me like the others. More

by Alex_gonza1988
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
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Mar 25, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

March 22, 2023

My experience since the very first visit has been exceptional. I’d recommend Steven to anyone I know. Awesome work. More

by AdrianCuldaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
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Mar 24, 2023 -

Bill Jacobs BMW responded

Adrianculdaaa, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 22, 2023

Walked in and walked out within a couple of hours very easy and no hassle More

by Davidmadam16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Davidmadam16, thank you so much for your positive comments about Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

March 21, 2023

Donnie provides World Class Service, takes his time answering all of my questions and I don’t feel rushed. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2023

Steven Erazo was great and let me know what my car needed to get done in a timely manner. Great dealership. More

by anthony
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2023

I went to get my car serviced and I love working with my service advisor Steven Erazo. Exceptional service More

by adrian
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 24, 2023 -

Bill Jacobs BMW responded

Hi Adrian, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2023

Our experience with Bill Jacobs BMW was well worth the time! The process was relaxed and low to no pressure. We understood every aspect of the transaction and your team worked hard to make it happen for More

by mthappy owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Schnieder
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Mar 22, 2023 -

Bill Jacobs BMW responded

Hi, We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2023

Donnie was great and explained everything needed on my X1. They made the claim to replace my wheel seemless and delivered the car back to my home. More

by Aimster1972
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Mar 22, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2023

Steven Erazo at Bill Jacobs BMW was great. Love coming to this dealership and I know I will receive great service. More

by Sam
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 22, 2023 -

Bill Jacobs BMW responded

Hi Sam, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you so much for your feedback! We hope you have a great day!

March 20, 2023

Love coming into Bill Jacobs BMW knowing I will have a great experience. My service advisor Steven Erazo was very kind and professional. More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 22, 2023 -

Bill Jacobs BMW responded

Hi Melissa, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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