Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,547 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,547 reviews
March 20, 2026
Excellent service all around. We are repeat customers. Do not hesitate to buy here! Wonderful! We are repeat customers. Do not hesitate to buy here! Wonderful! More
by vickielynn1984
March 20, 2026
Awesome service , so thankful for Stefan he was amazing and made the process so easy! and made the process so easy! More
by Jones_nalani
Employees Worked With
March 19, 2026
I switched over to BMW from Mercedes. I can tell you that the vehicles and service are far better. Alex Flinn has really made the BMW service a luxury experience. I plan on buying second I can tell you that the vehicles and service are far better. Alex Flinn has really made the BMW service a luxury experience. I plan on buying second Bmw for my daughter later this year. More
by Lynn
Employees Worked With
Alex Flinn
March 17, 2026
A very easy and seamless service experience. Alex Flinn was great and took care of my husband and I. We’ve been customers of Bill Jacobs BMW for quite some time now. We do really appreciate the Alex Flinn was great and took care of my husband and I. We’ve been customers of Bill Jacobs BMW for quite some time now. We do really appreciate the honesty and integrity of the employees. More
by Margaret
Employees Worked With
Alex Flinn
March 16, 2026
Russ was very professional and helpful throughout the entire process. He took the time to explain the details clearly and made the experience smooth and comfortable. I really appreciate his patience and entire process. He took the time to explain the details clearly and made the experience smooth and comfortable. I really appreciate his patience and would definitely recommend working with him. More
by premkumarravva
March 12, 2026
Everyday I drive my BMW I remember how miserable I was with my Honda. BMW is an amazing car with power and performance. Kudos to Alex Flinn in service who showed me a few key reasons on why BMW is a drive with my Honda. BMW is an amazing car with power and performance. Kudos to Alex Flinn in service who showed me a few key reasons on why BMW is a drivers vehicle. More
by Mohammed
Employees Worked With
Alex Flinn
March 11, 2026
After being “in the hunt” and navigating disappointing experiences with at least seven different dealerships—including two other major BMW locations—I can confidently say that Bill Jacobs BMW is in a leag experiences with at least seven different dealerships—including two other major BMW locations—I can confidently say that Bill Jacobs BMW is in a league of its own. I worked with Preston, along with sales managers Shaun and Gigi, and the entire team truly went above and beyond my expectations. Where other dealers were frustrating or opaque, this team was clear, transparent, and incredibly efficient. What stood out: Professionalism & Care: From the first negotiation to the final signature, I felt like a priority—not just another transaction. Patience: They took the time to walk through every detail of my deal without the typical high-pressure tactics. Seamless Process: The transition from negotiation to financing to vehicle setup was smooth and handled with impressive precision. Buying a car can be an exhausting process, but this team genuinely restored my faith in the experience. If you’re tired of the runaround at other dealerships, save yourself the headache and ask for Preston and the management team here. They are true professionals who actually care about their clients. And yes—the new BMW M340i is absolutely fantastic. Thank you again to the whole team. More
by Marius M
March 11, 2026
Bill Jacobs BMW deserves 5 stars. The sales and service employees are excellent. Much appreciation to Alex Flinn for taking his time and providing the information I was asking for. The sales and service employees are excellent. Much appreciation to Alex Flinn for taking his time and providing the information I was asking for. More
by Vasos
Employees Worked With
Alex Flinn
