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Biggers Mitsubishi

Elgin, IL

Overview
Employees
Reviews
Vehicles
4.7
1,377 Reviews
Biggers Mitsubishi in Elgin,IL sells new and used cars in the Schaumburg area as well as provide service for Mitsubishi vehicles and parts for Mitsubishi vehicles throughout all of the Chicagoland area. As a Diamond Chapter of Excellence dealership, a coveted title given to only the nation's top dealerships, Biggers Mitsubishi provides excellent customer service in both our sales, service, and parts departments, and has enjoyed being a top volume Diamond Chapter of Excellence dealership for every single year since our doors opened in 1989! Rated #1 for service and sales satisfaction, Biggers Mitsubishi is your one stop shop for great deals on new and used Mitsubishi vehicles in a non-pressure environment. Come see why Biggers is Better!
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1325 E Chicago St

Elgin, IL

60120

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Showing 1,377 reviews

January 01, 2026

Friendly knowledgeable, kept my appointment on schedule as asked Great staff, very pleased, though inspection very nice. More

by kknik1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Brennan
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Jan 04, 2026 -

Biggers Mitsubishi responded

Thank you so much for your wonderful review! We're delighted to hear that your visit went smoothly and stayed right on schedule. It's great to know that Michael, Jose, and the rest of our team made a positive impression with their friendly and knowledgeable service. We're especially glad you appreciated the thorough inspection—we always aim to provide detailed, attentive care. We truly value your feedback and look forward to welcoming you back to Biggers Mitsubishi in the future!

December 31, 2025

Thorough as usual. Their service will keep my car running well for years to come. More

by SCUTTER60156
Recommend Dealer
Yes
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Jan 04, 2026 -

Biggers Mitsubishi responded

Thank you for the great review! We're so glad to hear that you continue to trust us with your Mitsubishi and that our thorough service gives you confidence in your vehicle's long-term performance. Keeping your car running smoothly for years to come is exactly what we strive for! We appreciate your loyalty and look forward to serving you again at Biggers Mitsubishi.

December 31, 2025

Fast, easy, responsive and made the process very smooth. Customer service couldn't have been better More

by REDRING360
Recommend Dealer
Yes
Employees Worked With
Multiple people but the manager was very proactive
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Jan 04, 2026 -

Biggers Mitsubishi responded

Thank you so much for the fantastic review! We're thrilled to hear that your experience was fast, easy, and smooth—from start to finish. It’s wonderful to know our team, especially the manager, made a positive impact with responsive service and proactive support. Providing top-notch customer care is what we aim for every day, and your feedback truly means a lot. We appreciate your recommendation and look forward to welcoming you back to Biggers Mitsubishi!

December 30, 2025

From the the beginning of contact, until I arrive at the dealership: David was super helpful and straight forward. It really made the whole process super easy and smooth. I appreciated the fast response tim More

by Tania
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Payne
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Dec 30, 2025 -

Biggers Mitsubishi responded

Tania, Thank you so much for the wonderful review! We’re thrilled to hear that David made your experience easy, straightforward, and enjoyable from your first contact through the time you arrived at the dealership. Providing clear communication and a smooth process is always our goal, and we’re glad we delivered. We truly appreciate your recommendation and are grateful you chose Biggers Mitsubishi. Enjoy your new vehicle, and please don’t hesitate to reach out if you ever need anything — we look forward to seeing you again!

December 29, 2025

Basic oil change- everything went smoothly My daughter came in for basic oil change and inspection and everything looked ok and she was happy with the process and the service writer explained the issues a More

by TRICIA.SKIBLEY
Recommend Dealer
Yes
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Dec 29, 2025 -

Biggers Mitsubishi responded

Thank you so much for sharing your experience with us! We’re glad to hear everything went smoothly during your daughter’s oil change and inspection, and that our service advisor took the time to explain the upcoming brake service clearly. We truly appreciate your trust in Biggers Mitsubishi and look forward to helping with any future service needs. Thanks again for choosing us!

December 28, 2025

I've been a loyal Mitsubishi customer for over 20 years. And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the More

by ChuckWalters64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafal Sterkowiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darien Ivery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2025 -

Biggers Mitsubishi responded

Thank you so much for your loyalty to Mitsubishi and for trusting the Biggers Mitsubishi team over the years. We’re thrilled to hear that your experience upgrading to the Outlander was a great one. Darien and Jim will be so happy to know their knowledge, professionalism, and friendly approach made the process smooth and comfortable for you. We truly appreciate your kind words and your “11 out of 10” rating — that means a lot to us. We look forward to continuing to take great care of you and your vehicle for many years to come! Thank you again for being part of the Biggers Mitsubishi family.

December 28, 2025

David was great! Not pushie at all. Everyone took their time. My wife and I didn’t feel rushed at all. More

by makichicago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Nauraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Payne
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Dec 29, 2025 -

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re happy to hear that David and our team provided a relaxed and comfortable car-buying experience. We believe taking the time to answer questions—without pressure—makes all the difference. We truly appreciate your business and hope you’re enjoying your new vehicle. Please let us know if we can help with anything in the future!

December 27, 2025

Communication was great They kept me updated the whole time the car was being repaired More

by JTAZIZI1
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 29, 2025 -

Biggers Mitsubishi responded

Thank you for the great review! We’re glad to hear that our team kept you informed throughout the repair process and that your experience was a positive one. Clear communication is something we take pride in, and it’s wonderful to know it made a difference. We appreciate your trust and look forward to assisting you again.

December 25, 2025

When in for a safety recall, did an inspection and the team let me know there were items needed that were covered under warranty, got done same day More

by RARREOLA1972
Recommend Dealer
Yes
Employees Worked With
Josr
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Dec 27, 2025 -

Biggers Mitsubishi responded

Thank you for taking the time to share your experience with us! We're so glad to hear that your visit for the safety recall went smoothly and that our team was able to identify and take care of additional warranty items the same day. Providing efficient, transparent service is always our goal, and it’s great to know we delivered that during your visit. If there’s anything else we can assist you with in the future, we’re just a call away. Safe driving, and thanks again for choosing Biggers Mitsubishi! Warm regards, The Biggers Mitsubishi Team

December 25, 2025

xxxx you is what I used to say, but now I say good luck with your service manager because if you show me a liar and I will show you a thief More

by Mjsenger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager, I didn't catch his name but it took days to get the smell of him off me, Jeremy Brennan
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Dec 27, 2025 -

Biggers Mitsubishi responded

Dear Mjsenger0, We’re very sorry to hear about your recent service experience at Biggers Mitsubishi. Your comments are deeply concerning and do not reflect the level of professionalism and respect we expect from our team. To ensure this is addressed appropriately, we’d like to speak with you directly. Please reach out to our Service Director, Roger, at 847-693-3138 at your earliest convenience. He is aware of your review and would like the opportunity to personally discuss what happened and work toward a resolution. We appreciate your feedback and take your concerns seriously as we continue to improve our service. Sincerely, The Biggers Mitsubishi Team

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