Michael Giusto
Michael Giusto at Biggers Mitsubishi

Michael Giusto

Service Manager

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.7
396 Reviews
4.7

396 Reviews

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396 Reviews of Michael Giusto

June 17, 2026

Dealership Rating
Employee Rating

Everything went very well. They told me what was wrong. They sent me a video to show me what was wrong and then we went from there. More

by LINDAPARTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2026

Dealership Rating
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This is the only dealership I would buy a vehicle from. My parents, wife and I have purchased 6+ vehicles over the years. The sales and service departments are top notch. I have a great experience every More

by eldorado316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 15, 2026

Biggers Mitsubishi responded

Thank you for the kind words. Have a Great Day.

June 04, 2026

Dealership Rating
Employee Rating

I have always received outstanding service from Biggers Mitsubishi. I first walked into their showroom in 1999. I wanted to test drive one specific model. They made a copy of my driver's license, pulled th More

by mr_boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Biggers Mitsubishi responded

Thank you for the kind words. Have a Great Day.

May 27, 2026

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Employee Rating

They are always friendly, helpful and prompt. They answer any questions quickly and are thorough More

by TIMNLISA1
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

May 31, 2026

Biggers Mitsubishi responded

Thank you for the kind words and positive review. Have an amazing day.

April 29, 2026

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Employee Rating

Awesome team! Thank you for getting me an appointment on such a short notice. The service was a great as always. More

by JACKIE.MILLER2009
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

Apr 30, 2026

Biggers Mitsubishi responded

Thank you for choosing us for your recent service visit. Have a Great Day.

March 21, 2026

Dealership Rating
Employee Rating

Currently 49 years old. Have bought over nine cars from this dealership since I was 22. The old service director Keith use to give me some discounts while getting my vehicle More

by TODDBLESHER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 30, 2026

Biggers Mitsubishi responded

We appreciate your feedback and your long time service history with us. I am contacting our service director Rogers about your experience. Please expect a call from Roger or Ali (operations director) in the coming days. Thank you again.

March 18, 2026

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Employee Rating

Dislike the video to explain car service needs. Narrator for video is obnoxious Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I norm More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Paluch, Jose Perez

Apr 15, 2026

Biggers Mitsubishi responded

Thank you for the positive review.

March 08, 2026

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Employee Rating

Everyone is so friendly and thorough. And a thank you to Michael the service director. More

by CHIHAWKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Carill

Mar 09, 2026

Biggers Mitsubishi responded

We’re happy to hear that you found our team friendly and thorough during your visit. Providing attentive service and making sure every detail is taken care of is very important to us. We also appreciate the special mention for Michael, our Service Director, along with Juan. We’ll be sure to share your kind words with them—they’ll be glad to know their efforts made a positive impression. Thank you for choosing Biggers Mitsubishi for your service needs. We truly appreciate your support and look forward to seeing you again on your next visit! 🚗🔧

March 07, 2026

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Employee Rating

Great customer service. Thorough explanation of services needed. Provide in depth information on services completed. More

by SAIMA_310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Biggers Mitsubishi responded

We’re glad to hear that you had a great customer service experience and that our team provided a thorough explanation of the services your vehicle needed. Making sure our customers feel informed and confident about the work being done is very important to us. We also appreciate you recognizing Michael Giusto for keeping you updated and providing detailed information about the services completed. We’ll be sure to share your feedback with him. Thank you for choosing Biggers Mitsubishi for your service needs. We look forward to helping you again at your next visit! 🚗🔧

March 06, 2026

Dealership Rating
Employee Rating

Great service, I trust the people who are working on my car!! Mike is my go to person!! They make every effort to get me in and out!!! Great group of people!! More

by MARYANNBUONAVITA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

Mar 09, 2026

Biggers Mitsubishi responded

We’re so glad to hear that you had a great service experience and that our team continues to earn your trust. Knowing you feel confident in the people working on your vehicle means a lot to us. We appreciate the special shoutout to Mike as your go-to person, and to Jose as well. Our team always aims to make visits smooth and efficient, and we’re happy to hear they’re getting you in and out while still providing the quality service you deserve. Thank you for choosing Biggers Mitsubishi and for your continued support. We look forward to seeing you again at your next service visit! 🚗🔧

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