Big Star Hyundai - Service Center

Unprofessional, rude, miss-informative, uneducated, poor sales skills, lack of help, unreliable, dishonest, sketchy, poor communication. sales skills, lack of help, unreliable, dishonest, sketchy, poor communication. More

They're Johnny on the spot when they're trying to sell you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at you a car but as soon as you need any after purchase help or questions answered, they're nowhere to be found. You can't even get the receptionist at the front desk to answer the phone. More

Billy was helpful and I appreciated the free transportation. A dealership experience that went smoothly for once. transportation. A dealership experience that went smoothly for once. More

Great experience! Rose was awesome and very low pressure. She was a great sales person and made sure all my questions were answered Rose was awesome and very low pressure. She was a great sales person and made sure all my questions were answered More

Natalie Diosdado helped me with my routine service last Friday when I bought my car in. She greeted me right away. When I told her I would be waiting for my car, she said that they were running behind on s Friday when I bought my car in. She greeted me right away. When I told her I would be waiting for my car, she said that they were running behind on schedule and it would be at least 2 hours and suggested to get a shuttle instead. I appreciated she gave me that insight and immediately called a shuttle. i also informed her (it was around 8:30am at the time) that I would need the car by noon to pickup my son from school. At first, she was unsure if it would work out but then said she would work hard to get my car going and in and out as quickly as she could. She called me at 11am, had a shuttle at my house right away. My car was pulled up, washed and ready for me to get going. Made it in plenty of time to get my son by noon. Natalie was awesome, attentive, had awareness of my situation and accommodated it. No hassle, straight to the point, got things done efficiently and very kind the whole way. You need more associates like Natalie! Thank you for a wonderful experience. More

I would like to express my gratitude for such a great service. Technicians and service department went out of their way to keep my car safe and running as normal as possible. Thanks for your service. service. Technicians and service department went out of their way to keep my car safe and running as normal as possible. Thanks for your service. More

Had a super bad experience this time, handed me my vehicle not ready, without putting back the screws they took out to change oil ! vehicle not ready, without putting back the screws they took out to change oil ! More

You don’t answer the phone in service. I asked to have my car looked at for any possible warranty work. You came back, after 8 hours, with a list totaling $2k for all kinds of things inc I asked to have my car looked at for any possible warranty work. You came back, after 8 hours, with a list totaling $2k for all kinds of things including an oil change I had done < 1000 miles before. I don’t trust your dealership any longer. I had also bought a 100,000 mile bumper to bumper warranty from Ron Carter that y’all had no record of. Rather convenient. I don’t trust Big Star and won’t be buying cars from you in the future. More

The service was good. The value is good but the wait time Even with an appointment is a bit too much. The value is good but the wait time Even with an appointment is a bit too much. More

Had a good experience with Kaleb in your service department for car oil change. Service was prompt and well done. department for car oil change. Service was prompt and well done. More