Big Star Hyundai - Service Center

I love the customer service, special thanks to Bryan Malave he is excellent with all his customers. Malave he is excellent with all his customers. More

Bryan has been great everytime we’ve come in for service. Most of everyone we dealt with have been pleasant. However, the person that works the parts department, not a big fan. What it seems to me is that he Most of everyone we dealt with have been pleasant. However, the person that works the parts department, not a big fan. What it seems to me is that he really does not care if you get the right part or not. There was also a lady in the service department that had some attitude for no reason. I don’t remember her name, but I remember she sat closet to, what I assume, is the service departments manager’s office. I get not everyone enjoys working saturdays and it might’ve been a little chaotic and short staffed. But you’re also dealing with people’s vehicles too, that entrusted y’all to move it and work on it. And one of the mechanics had unplugged my dash cam and apple car play screen. Don’t mind the screen, but the dash cam, I care. Seems a little suspicious that my dash cam got unplugged. I want to continue coming back for y’all to actually service my vehicle, but those couple of incidents almost make it hard to WANT to come back. The vehicle I have, is my only mode of transportation. I don’t need someone that’s in a bad mood touching it and end up breaking something on it and I may end up having to pay for something else that now needs to repaired. Most of everyone that we have dealt with have been fantastic, except for those 3. My rating for the women in service department is blank, to due me not remembering the lady’s name that we’ve dealt with in the past. She was the one that actually checked us in. More

They were pretty responsive to all of our questions and helped us throughout the process. The online ads were misleading but we are happy with our purchase. helped us throughout the process. The online ads were misleading but we are happy with our purchase. More

Everything at this dealership takes forever. The sales representative helping me had WAY too much going on and was helping multiple people at once and it was honestly frustrating. My car wasn' The sales representative helping me had WAY too much going on and was helping multiple people at once and it was honestly frustrating. My car wasn't filled up when I picked it up and the lack of communication around my vehicle was honestly ridiculous. I bought a car late at night and had to pick it up due to going through inspection and I had to call to find out when it was ready and was sent to multiple voicemails until I got ugly with the front desk girl. It is a sales person who is earning commission job from my sale to be more communicative. Not me having to hunt down when my car is ready. Pathetic. More

I have bought two vehicles from Big Star Hyundai. Both deals were handled with professionalism, courtesy and in a friendly manner. My experience with the service department has been very positive and Both deals were handled with professionalism, courtesy and in a friendly manner. My experience with the service department has been very positive and very helpful. Natalie handled my needs in a friendly and professional manner. More

Clean and everyone is really nice. And the wait time for service was not long And the wait time for service was not long More

Bryan did a great job understanding our needs, explaining what was being done and answering any and all questions. He was communicative throughout the entire process and made sure we were taken care of. what was being done and answering any and all questions. He was communicative throughout the entire process and made sure we were taken care of. More

Great place to take your car they was very attentive to my needs on my oil change on they sent me a text message and an email letting me know about my oil change and when I got there Brian he was very atte my needs on my oil change on they sent me a text message and an email letting me know about my oil change and when I got there Brian he was very attentive to my needs and he let me know every detail I needed to know along the way awesome More

Very professional, no wait time, promp and courteous. Adrian was amazing! Will be back for sure! Adrian was amazing! Will be back for sure! More

Kaleb is my favorite person to go to. He has knowledge and goes out of his way to help with whatever questions you may have. He has knowledge and goes out of his way to help with whatever questions you may have. More