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This rating includes all service center reviews, with more weight given to recent reviews.
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734 Reviews of Big Star Hyundai - Service Center
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September 08, 2024
Billy was terrific. He is professional and attentive to detail. I did not deal with anyone else I came in for a 7 am appointment and was very sad that the coffee mach He is professional and attentive to detail. I did not deal with anyone else I came in for a 7 am appointment and was very sad that the coffee machine was out of order More
by eabopp
Verified CustomerEmployees Worked With
zzBilly zzWilliams
September 08, 2024
I always had a good experience everytime I am dropping off my car for maintenance. Hyundai customer service was excellent 👍 off my car for maintenance. Hyundai customer service was excellent 👍 More
by erickcomplains
Employees Worked With
Other Employees :
Madison Hartung, zzBilly zzWilliams
September 08, 2024
Superb service! Took my vehicle in for warranty repairs, was provided a shuttle service, repair completed in the promised time and when I picked up my vehicle it wa Took my vehicle in for warranty repairs, was provided a shuttle service, repair completed in the promised time and when I picked up my vehicle it was washed and vacuumed! Wow what amazing customer service. Thank you, Adrian and Billy. More
by JPowell
September 07, 2024
Very helpful, appreciate the individual taking care of my issues. Service was performed quickly and will be back. Thanks my issues. Service was performed quickly and will be back. Thanks More
by leonlynda
Employees Worked With
Other Employees :
Madison Hartung, zzBilly zzWilliams
September 07, 2024
Great service, fast in and out. I was told what to do to keep my vehicle in tip-top shape. I was told what to do to keep my vehicle in tip-top shape. More
by Lorettagarcia50
Employees Worked With
September 06, 2024
Professional, quick, accommodating. Glad we chose to get my wife’s care serviced here. Will be back Glad we chose to get my wife’s care serviced here. Will be back More
by VANSANT1124
Employees Worked With
September 06, 2024
Friendly people in service area nice lounge area fast service when I had an oil change service when I had an oil change More
by bigdaddy4345
Employees Worked With
Other Employees :
Madison Hartung, zzBilly zzWilliams
September 06, 2024
Outstanding. Valued. Courteous.thoughtful. I am always treated with valued customer service. Thank u also Marcos. Valued. Courteous.thoughtful. I am always treated with valued customer service. Thank u also Marcos. More
by lorraine050150
Employees Worked With
Other Employees :
Amanda. Cisco., zzSterling zzWhitely
September 06, 2024
No it was a one star. Poor communication ( not reading my messages and despite calling twice and requesting a call, no call was received). I specifically asked for the hea Poor communication ( not reading my messages and despite calling twice and requesting a call, no call was received). I specifically asked for the headlight to be replaced multiple times and that did not happen. Also I never received or text that my car was ready. I had to call and protest in order to get my car before Tuesday. Adrian did call on Tuesday oblivious to the fact that I picked my car up on Saturday. I have always taken my car to the dealership in Rosenberg but since moving to Manvel your dealership is closer . More
by ntsjasonchenier
Employees Worked With
